We are looking for an experienced Pre-Sales Solution Architect (Contact Centre as a Service)  to take on this role in our growing practice. The role involves implementing solutions, collaborating with clients, and ensuring seamless integration of software developments and business processes.The ideal candidate will be an established professional with extensive experience in working on the Microsoft Dynamics 365 Customer Service & CCaaS area.  They will have an in depth view of how the Dynamics platform is evolving and be able to communicate the implications of this for both our clients and our teams. 

Role Overview

At KPMG, you will bring your industry knowledge and technology experience to map customer business challenges to Microsoft AI Business Solutions, shape end-to-end transformational journeys, and deliver real business value to our clients. The core element of the role is to drive new business in Central Government clients through collaborating with the broader firm, owning the Microsoft alliance within the sector and leveraging your industry connections to identify new opportunities and building partnerships to overseeing bids and ensuring successful delivery. This role requires a blend of strategic vision, operational excellence, and a deep understanding of the public sector landscape.

As part of this role, you will lead our teams, and coach and mentor junior members in their own career progressions whilst contributing to our overall go-to-market activities through building the KPMG brand and being visible as a leading advisor within our clients, the market, and our alliance partner Microsoft. You will also be a key part of the governance layer within the practice ensuring compliance and quality is at the heart of our sales approach.

This role is crucial in shaping the sales and pre-sales strategy, delivering high-impact presentations, and demonstrating the value of solutions to potential clients. The Director will also play a key role in building and maintaining strategic relationships with key stakeholders, both internally and externally.

You will be responsible for driving revenue growth and market share within the public sector, predominantly Central Government, focusing on Microsoft solutions and services within the AI Business Solutions pillar. This is a critical role for our firm, and we are looking for a proven leader with a strong track record of success in selling complex solutions to the Public Sector.

Key Responsibilities

Develop and Execute Strategy:

• Create and implement a comprehensive business development strategy for Central Government, aligning with organisational goals and market trends. Achieve and exceed individual and team sales and business origination targets through leading the end-to-end sales process, ensuring profitability and client satisfaction

Market Intelligence:

• Conduct market research to identify trends, competitor activity, and emerging opportunities, ensuring the business remains agile and responsive. Align the market opportunity, Microsoft technology and KPMG capability to define relevant market propositions and continually adapt our offering and GTM approach. Own the go-to-market strategy and orchestrate the creation of relevant propositions and assets to drive pipeline. Delivering c compelling content and proposals to potential clients.

Pipeline Generation:

• Identify, qualify, and pursue new business opportunities within Central Government departments and agencies, building a robust pipeline to achieve growth targets. Lead on sales excellence, identifying opportunities for improving pre-sales processes, tools, and methodologies to enhance efficiency and effectiveness.

Stakeholder Engagement & Collaboration:

• Build and maintain strong relationships with key government stakeholders, industry partners, and internal teams to position the organisation as a trusted advisor. Collaborate with other teams within KPMG, including delivery, marketing, and technology. Particularly in large scale transformation programmes (typically greater than £2m) where your role will be to lead and augment bid teams.

Thought Leadership:

Actively participate in industry events, conferences, and networking opportunities to build brand visibility and generate new leads by proactively positioning KPMG as a trusted advisor to capitalise on new growth areas

Performance Management:

• Set clear performance goals for your direct business development team to align to the business strategy. Drive business and team success through the implementation and management of this, identifying opportunities for improvement and acceleration. Support this through providing coaching and feedback, and foster a culture of excellence, innovation, and collaboration.

Market Intelligence:

• Conduct market research to identify trends, competitor activity, and emerging opportunities, ensuring the business remains agile and responsive. Align the market opportunity, Microsoft technology and KPMG capability to define relevant market propositions and continually adapt our offering and GTM approach. Own the go-to-market strategy and orchestrate the creation of relevant propositions and assets to drive pipeline. Delivering c compelling content and proposals to potential clients.

Governance and Compliance:

• Ensure all business development activities adhere to internal governance, quality standards, and public sector procurement regulations. Lead on risk processes and model leading practice to the team.

The Person

• Extensive experience in business development sales, with a proven track record of winning and delivering complex deals in the public sector, ideally Central Government. Demonstrative sales experience working in large matrix organisations with senior stakeholders from either large consulting organisations or system integrators to develop pipeline leveraging alliances and strategic partnerships.
• Strong understanding of government procurement processes, frameworks, and compliance requirements.
• Passionate about talking to clients on current technology issues and market direction and seeks collaborative ways of working with both clients, technology alliances and KPMG teams.
• Strategic thinker with creative problem-solving skills and the ability to navigate ambiguity. Exceptional leadership and people management skills, with a proven ability to lead, motivate, and develop high-performing teams.
• Strong strategic planning skills, with the ability to develop and execute innovative sales strategies
• Excellent verbal and written communication skills, with the ability to articulate complex ideas clearly and persuasively.
• Deep knowledge of Microsoft technologies and how these align to client challenges in complex digital transformation programmes.
• Flexible and resilient – this team works at a fast pace, so you will be priority focused, detail-conscious, dedicated, and able to work calmly under pressure and be adaptable

Certifications and Education

• Bachelor's degree in business administration, marketing, or equivalent
• Proven experience in sales, with a track record of success in selling Microsoft solutions to the public sector
• Strong understanding of the public sector landscape and the challenges and opportunities faced by government agencies
• Deep knowledge of data analytics and related technologies, including cloud computing, artificial intelligence, and machine learning
• Excellent communication, presentation, and negotiation skills
• Proven leadership ability, with a track record of building and motivating high-performing teams.

We are seeking a Manager with experience in large scale People Centric Transformations who will bring experience, insight, and energy to drive complex solutions for our clients.

You will join an established and highly successful People Consulting / Workforce Transformation practice, with the opportunity to leverage our leading practice methodologies and continue our growth. You will be working closely with Senior Stakeholders I major FTSE 100 clients across a broad range of industries to provide Advisory on their Workforce Capability strategies.

Title: Strategy & Performance Transformation, Industrial Markets and Defence - Assistant Manager

Location: London

The Opportunity

KPMG’s Strategy & Performance Transformation practice is looking for exceptional candidates for an Assistant Manager role, with experience in Industrial Markets and Defence (IM&D) across one or more of our core propositions: Enterprise-wide Transformation, Growth Strategy, Cost and Operational Strategy, and Commercial and Operational Due Diligence.

The Strategy & Performance Transformation team is part of KPMG’s rapidly expanding Strategy Group, which delivers value for clients by challenging conventional thinking, bringing deep industry and functional insights and executing with investor-grade rigour. We are a diverse team of over 150 practitioners, working collaboratively with and orchestrating KPMG’s broad set of capabilities within our Advisory practice.

Our Strategy & Performance Transformation team works closely with c-suite and senior executives to identify and execute transformation opportunities that add and protect value for shareholders, employees and society. As the world continues to face unprecedented levels of change, we have experienced significant market demand for our core services. We are now accelerating our mission to create value, by turning ambitions into reality, through executing sustainable, fair and profitable business strategies, at pace.
 

Responsibilities

To be an effective Assistant Manager within our Strategy & Performance Transformation applicants will be expected to:

• Liaise effectively with clients while working on engagements and act as an 'ambassador' for KPMG
• Design and run small projects and / or large, complex workstreams with limited oversight
• Product client-ready deliverables that exceed expectations and require limited review
• Develop solutions to complex problems and challenge the thinking of more senior colleagues and clients
• Contribute to thought leadership and knowledge management activities
• Construct detailed financial / business models performing complex scenario and sensitivity analysis
• Ensure the firm's risk management frameworks are adhered to
• Be a strong effective team player
• Provide timely feedback and coaching to other team members
• Support practice development activities to ensure successful delivery of initiatives

The Person

Skills and Experience

Successful applicants will demonstrate the following:

• Experience working in a leading strategy house, Big 4 firm, public sector organisation or strategy / development team in industry
• Strong foundational understanding of the value drivers within IM&D
• Experience of leading project workstreams and take responsibility for small teams
• Prior involvement in business development activity and ability to contribute to thought leadership and knowledge management initiatives
• Ability to work effectively and collaboratively with team members and broader (internal and external) stakeholders 

Technical Skills

• Evidence of strong problem-solving & analytical capabilities
• Structured thinking skills combined with creativity
• Ability to evaluate complex challenges and deliver insightful recommendations that can be practically executed
• Ability to gather, review and assess large volumes of technical data and distil the key strategic insights
• Strong num

Our Investigations & Compliance team helps clients to establish the facts in relation to an incident, loss or misconduct and then to remediate and recover value. We are experienced in managing diverse issues including fraud and misconduct, regulatory compliance, risk frameworks and modelling and much more.

As a Senior Manager, we expect you to take a lead role on challenging and complex engagements.  You will lead multi-disciplinary teams, manage stakeholders and deliver quality solutions to our clients. You will be expected to originate opportunities through both internal and external relationships and take the lead on business development activities, including marketing, knowledge sharing and practice development.

Above all, we are looking for someone who is passionate about helping to grow our Forensic practice and helping our clients with their most complex challenges. In return, we are committed to helping you to enjoy the role and develop your skills and career within the KPMG.