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Role: Manager: Customer Insight Transformation 

Location: Any UK, within occasional commuting distance from London, Leeds or Manchester

Why Join KPMG as a Manager-Insight Transformation, Research & Analytics?

This role sits in the Insight team, within the Customer & Ops practice at KPMG.

The team is responsible for capturing, organising and analysing customer data signals to help our clients drive growth through a better understanding of their customers, to drive impact and improve the reputation and efficiency of the Insight function within a business. The Insight team does this through 2 propositions: -

Voice of Customer (VoC): Programmes that continuously capture, analyse and act on customer feedback to drive enterprise decision=making.

Our role is to design, implement and deliver these programmes-Insight Transformation: Helping clients leverage AI to transform how they operate and activate insight to improve performance and effectiveness.

What will you be doing?

As a Manager within the Customer team, and specifically the Insight team, the candidate will be responsible for-Helping to translate the Insight Transformation proposition into structured, repeatable programmes and delivery playbooks that can be deployed consistently across clients

• Supporting business development by contributing to proposals, solution design, scoping and costing for Insight Transformation engagements
• Designing futurestate insight operating models (processes, governance, roles, data/tech enablers) for client insight functions.
• Working with clients to help build transformation roadmaps that sequence people, process, data, technology and change activities into a coherent delivery plan
• Planning and running insightfunction diagnostics (interviews, documentation review, maturity assessments) and synthesising findings into prioritised recommendations.
• Developing and continuously improving internal methods, templates and reusable assets so the Future of Insight proposition can be delivered at scale.
• Leading onshore and offshore teams to deliver high quality client engagements.
• Owning responsibility for the financial management of client engagements
• Acting as a role model to upskill junior and non-insight trained team members
• Developing client relationships to enhance the reputation of KPMG as an advisor of choice and identify further client opportunities in the Customer & Operations team.

What will you need to do it?

• Background in strategy/transformation consulting, including organisational design
• Strong research and analytics capability (survey design, sampling, methodology, data analysis, project management
• Proven project management skills, handling multiple workstreams within complex programmes.
• Experience leading and motivating teams to deliver highquality outputs on time and within budget.
• Ability to derive insights from data and communicate them clearly through compelling storytelling and visualisation.
• Familiarity with VOC tools (e.g. Medallia, Qualtrics, Power BI) and their ongoing management
• Solutions-focused mindset with strong presentation and stakeholder engagement skills.
• Confident in providing thought leadership and advising clients on strategic direction.
• Understanding of AI applications in insight generation and VOC optimisation.
• Experience in business development, including proposal design and costing

Personal Attributes

Passion for insight and data-driven decision-making AI first mindset, with interest in promoting and embedding AI across teams

At KPMG, our Values define who we are and the way we do business. As a leading professional services firm, we know that our strength and capability come from our people: their different perspectives, experiences, and backgrounds.

Deal Advisory Tax is a dynamic and successful area of KPMG’s Tax & Legal business.  We have an inclusive and collaborative leadership strategy and are making bold changes to our culture and how we work.  A constantly changing and high-profile field, we work in a fast-paced, challenging and rewarding environment, and can offer a broad range of quality career paths to ambitious people.

ServiceNow HRSD Consultant - Manager (109159)

Base Location: London or Manchester

KPMG UK offices | KPMG UK

The KPMG Powered Enterprise function is a cornerstone of our business. We do work that matters to our local business and communities – supporting technical innovation and adoption of cutting edge solutions across the United Kingdom. Working on complex engagements for the whole of the KPMG client side business portfolio through delivery of core technology and managed services capabilities, collaboration and innovation development services and building of our Alliances network. Our integrated capability teams design, build and operate flexible technology enabled solutions for clients to help them solve the most complex business problems and transform their operations. These clients trust us to get it right first time.

KPMG is one of the world's largest and most respected consultancy businesses, we've supported the UK through times of war and peace, prosperity and recession, political and regulatory upheaval. We've proudly stood beside the institutions and businesses which make the UK what it is.

Why Join KPMG Powered Enterprise function as ServiceNow HRSD Consultant – Manager?

Powered Enterprise is KPMG’s world-class accelerated Enterprise Business Transformation approach for cloud-based solutions that uses pre-designed back-office leading practices and KPMG’s six layer Target Operating Model. It enables clients to make better, faster decisions, resulting in a quicker implementation and a faster path to Return on Investment. This solution combines the breadth and scale of KPMG’s leading practice, capabilities and insight into a complete solution for an effective back-office. 

As our Powered HR practice continues to grow, we are looking for a ServiceNow HRSD Manager / / HR Process Lead with experience configuring ServiceNow HRSD to join our team.

At KPMG, our Values define who we are and the way we do business. As a leading professional services firm, we know that our strength and capability come from our people: their different perspectives, experiences, and backgrounds.

Deal Advisory Tax is a dynamic and successful area of KPMG’s Tax & Legal business.  We have an inclusive and collaborative leadership strategy and are making bold changes to our culture and how we work.  A constantly changing and high-profile field, we work in a fast-paced, challenging and rewarding environment, and can offer a broad range of quality career paths to ambitious people.