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Role Summary

• Working with the Global Consumer, Retail and Leisure Sector Head, you will support in:
• Driving strategic growth across the Consumer, Retail and Leisure sector
• Promoting our brand in the market
• Publishing strong points of view and compelling thought leadership
• Being the market voice in solution development and leading on development and execution of bridge campaigns for the sector

Supporting and holding to account Global Lead Partners and Country leaders within the Consumer, Retail and Leisure sector for growth.

Join a Team Where Your Impact is Valued and Your Growth is Nurtured!

The KPMG Private Client tax team is a rapidly expanding and integral part of KPMG's wider tax practice. We are seeking an exceptional Senior Manager in Bristol or Reading to join our dynamic and supportive environment. This is a unique opportunity to work with a team renowned for its collaborative spirit and a firm culture that truly invests in its people. We are very proud the culture of our team and our focus on continuing to develop our people.

We are looking for an experienced Dynamics 365 Solution Architect Contact Centre as a Service (CCaaS) leader to take on a senior role in our growing practice. The role involves designing and implementing solutions, collaborating with clients, and ensuring seamless integration of software developments and business processes.The ideal candidate will be an established professional with extensive experience in working on the Microsoft Dynamics 365 Customer Service & CCaaS area.  They will have an in depth view of how the Dynamics platform is evolving and be able to communicate the implications of this for both our clients and our teams. 

They will be passionate about developing a strong community ethic within the team and driving a high performance culture.  They will have strong collaboration skills and be comfortable working as part of a global team.
 

Responsibilities
•    Building and leading the D365 CCaaS practice, developing the team to enable the delivery of our long term business strategy •    Be a champion for the D365 CCaaS Product
•    Have an exceptional understanding of Dynamics 365 CCaaS capabilities and the wider CCaaS market 
•    Driving collaboration across the CCaaS internal community 
•    Building the eminence of KPMG Microsoft Business Solutions within the marketplace
•    Developing a high performance culture within the D365 CCaaS practice
•    Supporting pre-sales and key client engagements to secure new business and demonstrate delivery excellence
•    Meet and exceed customer expectations of business knowledge, skills and behaviour.
 

Requirements

Qualifications and Skills •    Deep and broad knowledge of CCaaS in general and Microsoft Dynamics 365 Customer Service & CCaaS
•    Extensive consulting skills
•    Business Process knowledge
•    Broad understanding of software delivery 
•    Excellent soft skills and leadership qualities
•    Ability to work independently and as part of a team
•    Relevant certifications in Dynamics 365 or related technologies

 

Experience and Background

•    Ability to undertake senior roles in complex engagements and present to the C-Suite stakeholders
•    Experience with Microsoft Dynamics 365 Customer Service & CCaaS in a Lead Consulting role •    Experience of large scale CCaaS implementations
•    Pre-sales experience in Microsoft Dynamics 365 Customer Service & CCaaS
•    Excellent presentation and demonstration skills

Our Transaction Services practice comprises approximately 500 people across the UK, organised to align to KPMG’s market orientated structure, and is at the heart of the Firm's agenda to increase its penetration of boardrooms and work with clients across the economic and transaction cycle.  Our team works closely with colleagues across Deal Advisory as well as Tax, Audit and other Advisory teams; it is a multi-disciplinary and international environment that sits right at the heart of our One Firm agenda. We are recruiting Associate Directors in our Private Equity, Financial Services, Corporates and Capital Markets teams across the UK to support the growth of our TS business.