ServiceNow Director

At KPMG, you will bring your technology expertise and business acumen to map client challenges to innovative solutions, shape end-to-end transformational journeys, and deliver real business value.

In this role, you will lead exciting client engagements, drive sales and pre-sales activities, and maintain strong executive-level relationships. You will act as a leader for our teams, coach and mentor junior members, and contribute to our go-to-market activities by building the KPMG brand and being visible as a trusted advisor within the market and our alliance ecosystem. You will also play a key role in governance, ensuring compliance and quality are embedded in our sales approach.

This position is critical in shaping sales and pre-sales strategies, delivering impactful presentations, and demonstrating the value of solutions to prospective clients. The Director will also be instrumental in building and maintaining strategic relationships with key stakeholders, both internally and externally.

You will be responsible for driving revenue growth and market share, focusing on ServiceNow, Process and Automation solutions and services. We are looking for a proven leader with a strong track record of success in selling complex solutions across diverse industries.

We are looking for an experienced Pre-Sales Solution Architect (Contact Centre as a Service)  to take on this role in our growing practice. The role involves implementing solutions, collaborating with clients, and ensuring seamless integration of software developments and business processes.The ideal candidate will be an established professional with extensive experience in working on the Microsoft Dynamics 365 Customer Service & CCaaS area.  They will have an in depth view of how the Dynamics platform is evolving and be able to communicate the implications of this for both our clients and our teams. 

We are looking for a skilled and proactive Data Engineer with strong expertise in the Microsoft Azure data ecosystem, including Microsoft Fabric, Synapse Analytics, and Delta Lake. This role requires hands-on experience in building and optimising data pipelines and notebooks, transforming large datasets, and enabling data-driven decision-making across the organisation.

The successful candidate will play a key role in designing and implementing scalable data solutions, collaborating with both technical and non-technical stakeholders, and helping shape our modern data architecture.

Key Responsibilities

• Design, develop, and maintain robust data pipelines and notebooks using Synapse Analytics and Microsoft Fabric.
• Build and optimise complex data transformation and ingestion logic to support enterprise-level reporting and analytics.
• Leverage Delta Lake architecture to support both batch and streaming data processes.
• Develop high-quality, reusable code in Python and PySpark, following best practices and ensuring maintainability.
• Create insightful, interactive reports and dashboards using Power BI.
• Use Git and Azure DevOps (ADO) for version control and deployment workflows.
• Continuously improve the performance, reliability, and scalability of data systems.
• Advocate for best practices in data governance, data quality, and documentation.

The Powered Apps teams are communities of technology focussed professionals who work together to deliver SaaS ERP based transformation programmes based on KPMG Powered Enterprise. The teams use their functional knowledge and experience (e.g., Finance, HR, Procurement), coupled with their expertise in the cloud applications (e.g. Oracle, Workday, Coupa) to lead and deliver client programmes, to support pre-sales activities and to develop improvement and extensions to the Powered Enterprise model. KPMG are growing their Powered Apps team to meet an ever-increasing demand for our market leading services and are seeking IT management consultants with relevant expertise and experience.

KPMG Microsoft Business Solutions

At KPMG Microsoft Business Solutions, we implement best-in-class solutions across the Microsoft technology stack. Our expertise spans the Microsoft Dynamics 365, Microsoft 365, Microsoft Fabric, and Azure platforms, enabling us to provide clients with connected, end-to-end solutions that drive meaningful business value.

The Role:
The Copilot Technical Architect plays a critical role in the design, development, and delivery of Microsoft Copilot solutions across industries. This position combines deep technical knowledge with client-facing experience, and is responsible for owning key solution areas, guiding implementation teams, and supporting pre-sales and go-to-market initiatives. The Technical Architect works closely with the Copilot Data Lead, Solution Consultants, and Business Development Managers to ensure client success and internal enablement.