We are seeking a proactive and customer-focused IT Service Operations Lead to oversee and enhance the End User Experience within our organization. This critical role is responsible for managing and optimizing IT services that directly impact employee productivity and satisfaction, including Onsite Support, Service Desk Operations, IT Tech Bars, New Joiner Support, Meeting Room technology, printing services, WiFi, and office network performance.

The role requires strong collaboration with end users, ensuring exceptional service delivery and experience outcomes. Utilizing tools such as the KPMG Nexthink Digital Experience Monitoring platform, the successful candidate will analyse user experience data, identify trends, and implement service improvements to meet the high standards of the professional services sector.

Our Asset Management Advisory (AMA) team brings together individuals with deep sector expertise and experience implementing asset management and infrastructure solutions to solve challenges across a range of sectors. We work with major public and private sector entities, principally those with major capital and infrastructure commitments in Transport (highways and rail), Defence, Power & Utilities, Telecoms and Energy Transition. This is a fast-growing area offering exciting opportunities building upon a global capability in Asset Management.

We are seeking an industry-leading Asset Management professional to become part of our team in KPMG UK supporting all AMA activity across the business including Operating Model Transformation, Strategy and Planning, Resilience, Estates Management, Assurance and internal audit, with a specific focus on supporting our oil and gas clients navigate the energy transition.

Services provided by the AMA Team include:

• Asset organisation and operating model transformation
• Analytics and asset management improvement programmes
• Asset investment strategy development and planning
• Infrastructure resilience and adaptation including value-based frameworks
• Assurance and internal audit of infrastructure activities, data and reports

KPMG’s Infrastructure Group in the UK consists of c.400 professionals and is widely recognised as one of the world’s leading independent financial and business advisers in infrastructure.
We provide in-depth advice on the strategic, financial, regulatory and commercial issues driving investments in infrastructure across Transport, Power & Utilities, and Social Infrastructure in the UK and internationally. Our work includes market and policy design, economic analysis, deal structuring and execution, as well as strategic and transaction advice to enable private and public capital to fund infrastructure. We also work closely with other functions within KPMG to advise clients on mergers and acquisitions, valuations, tax, accounting, and due diligence.

The utilities sector is a key business area for the Infrastructure Group and encompasses work for the large clients in the sector including all of the leading UK energy and water companies. We provide in depth strategic and technical advice on corporate finance issues, corporate financial management; regulatory finance, regulatory policy, business and financial planning, as well as other issues affecting value. We are widely recognised by many industry stakeholders as one of the most innovative advisors influencing the future of the sector.

Our business is expanding rapidly and we are looking for a high-quality candidate to support our Power & Utilities business, with a particular focus on the water sector.

The Role
 

• You would be joining the leading provider of strategic economic consultancy services in the water sector.
• While you will have specific responsibilities for contributing towards the team’s water business, there will also be opportunities to work in other sectors, primarily energy networks.
• Working closely with sector and subject matter experts you will develop to become the ‘go to’ person for water sector economic advice. This will involve developing an in-depth understanding of Ofwat’s regulatory framework.
• You will build relationships with key clients across the sector, as well as with other advisors (e.g., legal and engineering. The projects that you will advise on will be high profile and caried. For example, in recent years we have advised on the regulatory framework for the Thames Tideway Tunnel, every aspect of water companies' business plans, bulk supply trading negotiations, Competition and Markets Authority re-determinations, major transactions, organisational transformations, and much more. If there is a large strategic project taking place in the sector, the chances are we will be advising on it. 
• There is no ‘typical project’. You will need to apply a structured strategic approach to problem solving, drawing on established economic principles, while having the capacity to think creatively.  
• The work will include a combination of report drafting, economic analysis, and engaging with clients. 
• You will need to be comfortable managing, coaching, and mentoring junior staff across a number of projects. 
• You will contribute towards building the team, identifying opportunities in the market, and providing thought leadership. 

Director - Global Compliance & Transformation – Managed Services

At KPMG we have re-imagined careers in Global Compliance & Transformation (GCT). A key focus for KPMG’s GCT team is to help multinational groups manage their global tax compliance, reporting and statutory accounting obligations, through outsourcing, co-sourcing, transformation and technology.

We are looking to augment our team with the appointment of an additional Director role in our Energy Regulation & Policy sub-team to support our growth and development of existing and new service lines.