We are seeking a proactive and customer-focused IT Service Operations Lead to oversee and enhance the End User Experience within our organization. This critical role is responsible for managing and optimizing IT services that directly impact employee productivity and satisfaction, including Onsite Support, Service Desk Operations, IT Tech Bars, New Joiner Support, Meeting Room technology, printing services, WiFi, and office network performance.

 

The role requires strong collaboration with end users, ensuring exceptional service delivery and experience outcomes. Utilizing tools such as the KPMG Nexthink Digital Experience Monitoring platform, the successful candidate will analyse user experience data, identify trends, and implement service improvements to meet the high standards of the professional services sector.

Infrastructure Advisory Group (IAG), a part of KPMG Advisory in the UK, consists of about 400 professionals and is widely recognised as a leading independent business, financial and regulatory adviser in the infrastructure space. The group has won many awards, including Financial Advisor of the Year (Infrastructure Journal) for several years. The group has presence across the UK and is organised on a national basis, operating under a single national cost centre.

 

We provide in-depth advice on strategic, financial, regulatory and commercial issues driving investments in infrastructure across Transport, Power & Utilities, and Social Infrastructure in the UK and globally. Our work includes market and policy design, economic and regulatory analysis, deal structuring and execution, as well as strategic and transaction advice to enable private and public capital to fund infrastructure. We work closely with other functions within KPMG to advise clients on mergers and acquisitions, valuations, tax, accounting, and due diligence.

As an Oracle Programme Manager, you will be responsible for managing a portfolio of Oracle projects, ensuring successful safe execution, and maintaining strong client relationships. You will lead multi-disciplined teams to drive delivery excellence, leveraging Agile, Waterfall & Hybrid methodologies. Additionally, you will play a key role in business development, commercial proposition creation, and financial & commercial oversight.

Powered Enterprise is KPMG’s world-class accelerated Enterprise Business Transformation approach for cloud-based solutions driven by a pre-defined back-office function based on leading practices and KPMG’s six-layer Target Operating Model. The target operating model comprises of service delivery model, people, process, technology, data & insight and governance & controls. This solution combines the breadth and scale of KPMG’s leading practice, capabilities and insight into what makes a world class corporate services function with the latest in ERP technology provided by the leading SaaS ERP vendors such as Workday.

Within KPMG’s highly successful People practice, we’re working with our clients to help them understand how Cloud based HCM technologies can improve all aspects of the employee lifecycle which will support and help to improve overall business performance.  We are looking for outstanding consultants to join us, grow with us, and develop our SuccessFactors team, whilst deliver against our strategy through large-scale transformations programmes.