At KPMG, we support clients on their AI transformation journeys to drive profitability while mitigating reputational, operational, and financial risks. Our specialized Data & AI team leverages advanced analytical techniques and industrial-scale AI platforms to accelerate this transformation. Our projects span industries such as Financial Services, Retail, Public Sector, Healthcare, Energy, and Utilities, with a focus on extracting data insights, building AI models, and delivering value through engaging, data-driven stories.

The Role:
As a Senior ServiceNow Solution Architect you will be responsible for leading delivery of ServiceNow based solutions across multiple client projects. You must analyse new business requirements and their correct technical implementation solutions using industry best practices. You will work closely with client stakeholders, delivery leads, business analysts, developers and testers to guide the design through to implementation and beyond whilst ensuring KPMG risk and quality standards are adhered to.

Key aspects of the role are:

• Lead the technical delivery of a portfolio of projects based on the ServiceNow platform
• Define technical solutions (at an architectural and design level of detail)
• Provide senior technical leadership and mentoring to junior architects and offshore development teams.
• Deliver compelling solution demonstrations across the ServiceNow platform.
• Assist development teams in resolving technical issues through all stages of the project lifecycle.
• Continuous growth of knowledge around the ServiceNow platform through certifications, internal/external webinars, case studies, training, community and other resources.
• Support the ServiceNow presales opportunity lifecycle.
• Contribute to the development of KPMG’s ServiceNow based product roadmap.
• Operate as a member of the wider KPMG community, sharing knowledge across functions and building your personal network within the firm.

The Person

Required experience:

• 8+ years of experience in consulting / professional services and technical delivery
• A proven track record of delivering technology projects on the ServiceNow platform as a Solution Architect
• Certified ServiceNow System Administrator
• Certified Implementation Specialist in at least 3 product suites
• Experience of agile and traditional software and project methodologies

Preferred experience:

• ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA)
• ServiceNow Certified Application Developer (CAD)
• Certified in ITIL Foundation (v3 or v4)
• Experience of leading offshore development teams and working with engagement leads, project managers and business analysts to deliver enterprise wide ServiceNow solutions
• Understanding of the key technologies relevant to the ServiceNow integration solutions including: Integration Hub, SSO, Web Services, LDAP, JDBC, etc.
• Experience in scripting on the ServiceNow platform using JavaScript, CSS and Angular JS: Flows, Business Rules, Client Scripts, UI Actions, Widgets and UI Pages
• Ability to author clear and comprehensive documentation

KPMG’s Deal Execution practice is looking for exceptional candidates for an Associate Director role, with a technology, digital, AI and M&A specialisation.

 

Our Transaction Services practice comprises approximately 500 people across the UK, organised to align to KPMG’s market orientated structure, and is at the heart of the Firm's agenda to increase its penetration of boardrooms and work with clients across the economic and transaction cycle.  Our team works closely with colleagues across Deal Advisory as well as Tax, Audit and other Advisory teams; it is a multi-disciplinary and international environment that sits right at the heart of our One Firm agenda. We are recruiting Associate Directors in our Private Equity, Financial Services, Corporates and Capital Markets teams across the UK to support the growth of our TS business.

KPMG Microsoft Business Solutions

At KPMG Microsoft Business Solutions, we implement best-in-class solutions across the Microsoft technology stack. Our expertise spans the Microsoft Dynamics 365, Microsoft 365, Microsoft Fabric, and Azure platforms, enabling us to provide clients with connected, end-to-end solutions that drive meaningful business value.

The Role:
The Copilot Technical Architect plays a critical role in the design, development, and delivery of Microsoft Copilot solutions across industries. This position combines deep technical knowledge with client-facing experience, and is responsible for owning key solution areas, guiding implementation teams, and supporting pre-sales and go-to-market initiatives. The Technical Architect works closely with the Copilot Data Lead, Solution Consultants, and Business Development Managers to ensure client success and internal enablement.

Key Responsibilities:

 

• Own the technical design and architecture of Copilot-based solutions across client engagements.
• Lead the creation of proof-of-concepts (PoCs), demos, and solution assets that align with business requirements and technical feasibility.
• Provide architectural oversight to project teams, ensuring solutions are scalable, secure, and aligned with Microsoft best practices.
• Support presales activities including client workshops, bid responses (RFPs, RFIs, RFQs), and technical presentations.
• Collaborate with internal teams and stakeholders to define reusable solution components and accelerators.
• Stay aligned with the Microsoft roadmap for Copilot, AI Studio, Fabric, and Power Platform technologies.
• Guide junior consultants and technical leads, providing mentoring and review support.
• Contribute to internal capability building by sharing knowledge and leading enablement sessions.

 

Requirements:

• Proven experience in a technical architect, pre-sales, or advanced consulting role.
• Deep understanding of Microsoft Copilot, Microsoft Power Platform, and Microsoft Azure services.
• Demonstrated ability to design, build, and present complex Microsoft-based solutions to both technical and business audiences.
• Proven success in at least one major industry (e.g., Financial Services, Public Sector, Retail, Manufacturing, Energy, or Professional Services).
• Experience with licensing and integration strategy around Copilot and supporting Microsoft technologies.

 

Desirable:

• Knowledge of Microsoft AI Studio, Microsoft Fabric, and Microsoft Dynamics 365 applications.
• Familiarity with Power Automate and broader intelligent automation patterns.
• Experience working in client delivery roles with a strong utilisation rate.

 

The Person:

• Strong communication and presentation skills with the ability to influence stakeholders at all levels.
• Analytical and pragmatic problem solver, able to balance technical detail with business outcomes.
• Proactive, collaborative, and comfortable operating in a dynamic, fast-paced environment.
• Excellent attention to detail and focus on quality in both client delivery and internal assets.
• Flexible, delivery-focused mindset with a strong sense of ownership and accountability.