We are looking for an experienced Dynamics 365 Solution Architect Contact Centre as a Service (CCaaS) leader to take on a senior role in our growing practice. The role involves designing and implementing solutions, collaborating with clients, and ensuring seamless integration of software developments and business processes.The ideal candidate will be an established professional with extensive experience in working on the Microsoft Dynamics 365 Customer Service & CCaaS area.  They will have an in depth view of how the Dynamics platform is evolving and be able to communicate the implications of this for both our clients and our teams. 

They will be passionate about developing a strong community ethic within the team and driving a high performance culture.  They will have strong collaboration skills and be comfortable working as part of a global team.
 

Responsibilities
•    Building and leading the D365 CCaaS practice, developing the team to enable the delivery of our long term business strategy •    Be a champion for the D365 CCaaS Product
•    Have an exceptional understanding of Dynamics 365 CCaaS capabilities and the wider CCaaS market 
•    Driving collaboration across the CCaaS internal community 
•    Building the eminence of KPMG Microsoft Business Solutions within the marketplace
•    Developing a high performance culture within the D365 CCaaS practice
•    Supporting pre-sales and key client engagements to secure new business and demonstrate delivery excellence
•    Meet and exceed customer expectations of business knowledge, skills and behaviour.
 

Requirements

Qualifications and Skills •    Deep and broad knowledge of CCaaS in general and Microsoft Dynamics 365 Customer Service & CCaaS
•    Extensive consulting skills
•    Business Process knowledge
•    Broad understanding of software delivery 
•    Excellent soft skills and leadership qualities
•    Ability to work independently and as part of a team
•    Relevant certifications in Dynamics 365 or related technologies

Experience and Background

•    Ability to undertake senior roles in complex engagements and present to the C-Suite stakeholders
•    Experience with Microsoft Dynamics 365 Customer Service & CCaaS in a Lead Consulting role •    Experience of large scale CCaaS implementations
•    Pre-sales experience in Microsoft Dynamics 365 Customer Service & CCaaS
•    Excellent presentation and demonstration skills

As a Manager, you will liaise directly with your clients responding to a range of technical queries, drawing both on your own expertise and identifying when additional input is required from more senior colleagues. You will lead teams and supervise the work of junior staff. You will also have performance management responsibilities for a small number of employees.

As a firm we help our clients navigate their biggest issues and opportunities. We aim to be universally recognised as a great place for great people to do their best work – a firm known for our collaborative and inclusive culture. And we will take pride in driving lasting, positive change in society.

KPMG's Commitment to Inclusion: We are proud of the value we place on individuality; we want you to bring your full self to work and truly maximise your potential. We believe that your individuality helps us to deliver the best results for our clients. Diversity of background, diversity of experience, diversity of perspective - that's the KPMG difference. 

KPMG research shows that 2/3 of deals fail to deliver value, and amongst the top reasons are People and Culture.

HR M&A was set up as part of the Integration & Separation (I&S) team in Deal Advisory, which has been growing year on year and seen by our clients as a market leader. We have worked on some of the largest and most high-profile client engagements in the deals space, including multi-billion spins, integration of global mega mergers, disposals of non-core assets for large multinationals. We have launched a market differentiating digital engagement platform for M&A as well as a campaign focused on ‘the Human Side of Deals’, and we continue to drive digital innovation.

This is an opportunity to be part of a fast growing, dynamic, working flexibly, collaborative culture and diverse team, made up of HR deals professionals working alongside with deal execution teams on large scale, global integrations, separations and Joint Venture, across a range of sectors (Financial Services, Healthcare, Real Estate, Consumer, Industrial, Technology, Media and Telecommunications or Business Services). We work together to develop solutions to the issues our clients may face and understand the financial benefits or risks that may be present from a people perspective.

KPMG’s Deal Execution practice is looking for exceptional candidates for an Associate Director role, with a technology, digital, AI and M&A specialisation.

As a Director in the Finance Centre of Excellence you will play a senior leadership role in shaping, delivering, and growing our finance-focused deal advisory propositions. You will lead complex, high pressure, multi workstream engagements, working directly with CFOs and finance leadership teams on both the buy-side and sell-side to design, plan, and execute finance workstreams within transaction environments.