We are seeking an experienced Technical Architect to join our growing Microsoft Dynamics 365 practice, with a focus on Contact Centre solutions. This role involves designing and implementing robust technical architectures, ensuring seamless integration of software developments, and collaborating closely with clients and delivery teams. The ideal candidate will have deep technical expertise in Microsoft Dynamics 365 Customer Service & Contact Centre, and a strong track record in delivering complex, large-scale implementations.

You will get to work on exciting and intellectually stimulating projects and with clients of all sizes, from a variety of different sectors. You will have access to leading technology to help your clients navigate rapidly evolving times. Learn for a lifetime and be recognised for the impact you make as you further your career, alongside some of the brightest minds in Tax & Law. Celebrate diverse perspectives in a team where everyone is encouraged to come as they are and pursue initiatives that support the communities we serve.

Job Title/Req Number: Tech Risk Assistant Manager - SAP Controls (106701)

Base Location: London or Birmingham, plus network of 20 offices nationally: KPMG Office Locations

The KPMG Technology Risk Consulting function is a cornerstone of our business. Operating from London and Birmingham, we do work that matters, serving the country with diligence and expertise.

KPMG is one of the world's largest and most respected consultancies. We've supported the UK through times of war and peace, prosperity and recession, political and regulatory upheaval. We've proudly stood beside the institutions and businesses which make the UK what it is.

By encompassing a wide range of disciplines across a breadth of areas such as Customer Experience and Digital, Strategy, Forensic, Risk and Regulatory, People and Talent, and Operational and Financial Transformation, we become immersed in our clients' organisations, applying sector knowledge and technology solutions to deliver the best possible outcomes and get it right first time.

Why Join KPMG as a Tech Risk Assistant Manager - SAP Controls? Technology Risk Consulting (TRC) is a fast growing department that currently consists of about 200+ professionals across different sectors of which roughly half are based in our Canary Wharf office in Canada Square in London. We have a mix of Sector, FS and IGH clients like BP, Booking.com, HSBC, LSEG, HMRC and NHS. Our engagements often take place in an international context which requires us to provide services across the globe, often in close cooperation with other KPMG offices.

Our services are of both an assurance and transformation in nature and include:

• General IT and ERP controls, design and implementation of GRC operating models and solutions, IT Security and Risk Management, control automation, design and implementation of SOX 404 control framework, design and implementation of controls for S/4 HANA programmes and Independent Project Assurance.

Within this team a key objective is to grow our capability and size of our SAP offerings into the market, as part of a wider strategic plan to grow our ERP & Business Systems team. The services we provide include External and Internal Assurance, Controls Transformation, Process Optimisation and GRC implementations. This work is delivered through stand-alone assignments, or as part of internal audit engagements.

Typical activities include:

• Responsibility for quality, value add and timely delivery of the overall output from client engagements.
• Scoping, financial management, managing delivery risk, production and review of deliverables.
• Building and managing excellent client relationships.
• Actively identifying and progressing business development opportunities, as well as managing sales activities such as proposal writing and assisting with client presentations.
• Coaching and developing team members on engagements.

Roles & Responsibilities:

• Provide consulting and advisory services to clients that operate SAP systems including SAP GRC Access Controls and Process Controls.
• Help clients enhance their SAP controls capability and increase control automation.
• Work stream lead / SME on SAP / GRC control and/or Data Analytics engagements.
• Building and managing excellent client relationships across a range of clients.
• Developing internal networks and maintaining excellent relationships with colleagues across KPMG, but in particular in the wider Advisory areas.
• Contributing to practice management, e.g. innovation, training, knowledge management.
• A good understanding of SAP and SAP GRC technology platforms.
• Ability to identify and assess complex SAP risks and controls, to relate them to the wider business environment and to express opinions clearly t

The Technology Implementation Assistant Manager will support the adoption and implementation of KPMG’s compliance technology platform across both the UK and EMA firms. You will support innovation through automation, analytics, and data-driven solutions, enabling multinational clients to achieve global tax and accounting compliance with greater efficiency, accuracy, and control. This role offers the opportunity to develop project management skills and gain exposure to large-scale technology implementations in a supportive team environment.

ServiceNow Director

At KPMG, you will bring your technology expertise and business acumen to map client challenges to innovative solutions, shape end-to-end transformational journeys, and deliver real business value.

In this role, you will lead exciting client engagements, drive sales and pre-sales activities, and maintain strong executive-level relationships. You will act as a leader for our teams, coach and mentor junior members, and contribute to our go-to-market activities by building the KPMG brand and being visible as a trusted advisor within the market and our alliance ecosystem. You will also play a key role in governance, ensuring compliance and quality are embedded in our sales approach.

This position is critical in shaping sales and pre-sales strategies, delivering impactful presentations, and demonstrating the value of solutions to prospective clients. The Director will also be instrumental in building and maintaining strategic relationships with key stakeholders, both internally and externally.

You will be responsible for driving revenue growth and market share, focusing on ServiceNow, Process and Automation solutions and services. We are looking for a proven leader with a strong track record of success in selling complex solutions across diverse industries.