Project Manager 

At KPMG Microsoft Business Solution we implement best in class solutions for ERP and CRM. We have extensive knowledge and expertise in all areas, enabling us to provide our clients with an integrated end-to-end solution. Our solutions are based on the Microsoft Dynamics range of products which enables us to deliver, powerful, adaptable Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) to our customers. Such systems are strategic IT solutions which integrate all the management information across an entire organisation into one single intuitive software application. They embrace all departments of a company from finance to manufacturing to customer relationship management, HR and sales, in one single system.

The Role:

The Project Manager runs projects of any size in an efficient and effective manner, and is responsible for their delivery within agreed timescales, budgets and conformance to agreed requirements. This person is also responsible for the efficient utilization of assigned staff and any associated third parties and for ensuring that all project activities conform to the company’s quality management standards and processes.

Responsabilities: 

• Plans and manages assigned projects, keeping customer and senior management informed about project progress;
• Compiles and agrees the project plan with the client.
• Compiles and agrees with the client any Statements of Work in line with contractual arrangements with the client.
• Monitors progress against project plan and budget, correcting and / or escalating abnormal situations Maintains the Project Plan, in particular with forecast completion dates and impact analysis;
• Tracks actual costs vs plan (using Microsoft project and our internal Dynamics AX time recording system);
• Maintains awareness of all ongoing non-trivial problems towards their solution. Ensures that project objectives are met;
• Monitors and controls all individuals allocated to the project ensuring that all project activities are carried out in accordance with the appropriate standards. This includes ensuring that activities are planned and executed in line with the KPMG Microsoft Business Solution project delivery methodology;
• Manages any third parties that may be involved as sub-contractors within the project, as relevant, and ensures that any deliverables are produced on time, to required quality standards, and in line with agreed commercials; refers as needed to the Program Manager in case any escalations are required.
• Ensures Risks and Issues are being correctly assessed and reported. Pro-actively predicts and mitigates risk;
• Ensures Decision and Action logs are being maintained from the key project governance meetings;
• Ensures the Change Log is maintained and that Change Control is being effectively applied;
• Applies solid configuration management principles in managing the overall Project Document library for KPMG Microsoft Business Solution deliverables to be handed over to the client;
• Maintains and publishes the project dashboard by obtaining the critical data either directly from internal systems or from the relevant project resources:
• Weekly Product Backlog Stats/ Burndown graph / Risks and issues stats / Defect and % complete stats / Task Completion Stats / Change Log Stats
• Prepares weekly reports for review by the KPMG Microsoft Business Solution Program Manager, prior to distribution to the client;
• Participates in client reporting sessions, including weekly progress review meetings
• Tracks actual vs. budgeted costs and effort on a weekly basis;
• Plans and monitors any validation activities with the customer to ensure that all requirements are met;
• Plans and monitors any

KPMG Microsoft Business Solutions is seeking an experienced Dynamics 365 for Finance and Operations (D365FO) Solutions Architect with extensive experience across all phases of large-scale enterprise D365FO projects. This role requires a hands-on approach and proven experience in end-to-end implementations, with a strong understanding of financial and supply chain processes and procedures. The ideal candidate will also have practical knowledge of interfacing and integration with Dynamics products. A demonstrable history of consultancy experience is essential, as the role will involve continuous interaction with clients, managing onshore consultants, and collaborating with both onshore and offshore development teams. Additionally, the role will require presales activities focused on D365FO functionality and the wider Microsoft platform, including contributing to proposal development and business development. The successful candidate will also provide leadership and mentoring to junior staff.

This position is crucial to the success of KPMG Microsoft Business Solutions' customer delivery of Microsoft Dynamics 365 Finance and Operations solutions. It presents a dynamic and exciting opportunity to join a rapidly growing business area within an established and market-leading global Big 4 firm.

We are looking for an experienced Dynamics 365 Solution Architect Contact Centre as a Service (CCaaS) leader to take on a senior role in our growing practice. The role involves designing and implementing solutions, collaborating with clients, and ensuring seamless integration of software developments and business processes.The ideal candidate will be an established professional with extensive experience in working on the Microsoft Dynamics 365 Customer Service & CCaaS area.  They will have an in depth view of how the Dynamics platform is evolving and be able to communicate the implications of this for both our clients and our teams. 

They will be passionate about developing a strong community ethic within the team and driving a high performance culture.  They will have strong collaboration skills and be comfortable working as part of a global team.
 

Responsibilities
•    Building and leading the D365 CCaaS practice, developing the team to enable the delivery of our long term business strategy •    Be a champion for the D365 CCaaS Product
•    Have an exceptional understanding of Dynamics 365 CCaaS capabilities and the wider CCaaS market 
•    Driving collaboration across the CCaaS internal community 
•    Building the eminence of KPMG Microsoft Business Solutions within the marketplace
•    Developing a high performance culture within the D365 CCaaS practice
•    Supporting pre-sales and key client engagements to secure new business and demonstrate delivery excellence
•    Meet and exceed customer expectations of business knowledge, skills and behaviour.
 

Requirements

Qualifications and Skills •    Deep and broad knowledge of CCaaS in general and Microsoft Dynamics 365 Customer Service & CCaaS
•    Extensive consulting skills
•    Business Process knowledge
•    Broad understanding of software delivery 
•    Excellent soft skills and leadership qualities
•    Ability to work independently and as part of a team
•    Relevant certifications in Dynamics 365 or related technologies

Experience and Background

•    Ability to undertake senior roles in complex engagements and present to the C-Suite stakeholders
•    Experience with Microsoft Dynamics 365 Customer Service & CCaaS in a Lead Consulting role •    Experience of large scale CCaaS implementations
•    Pre-sales experience in Microsoft Dynamics 365 Customer Service & CCaaS
•    Excellent presentation and demonstration skills

KPMG’s Microsoft Business Solutions practice is one of the most experienced and fastest growing Microsoft transformation teams in the UK. We partner with organisations to modernise their customer engagement, combining Dynamics 365, Power Platform, Microsoft Cloud, and innovative AI solutions like Copilot.

Our work spans modern contact centres, intelligent customer and colleague experiences, low code innovation and data driven automation. We value clarity, curiosity and doing work we are genuinely proud of. If you enjoy solving real problems with modern technology, you will fit in well here.

The EPM capability within our Corporate Services and People Consulting business specialises in delivering large scale Techno-Functional transformation initiatives and supporting CFOs/ CXOs on a wide range of issues. Over the last few years, we have established a reputation as the leading provider of top-quality consulting and technology delivery services. Our teams are recognised by our clients for the depth of industry and functional expertise they bring combined with our practical and innovative technology capabilities. As a result of our strategy and strong pipeline of exciting projects, we are looking to grow our EPM capability. We are looking for candidates who bring a combination of technology skills and business acumen, possess the ambition and potential to become future leaders of our EPM consulting business. This is an exciting time to be part of growing business.

In Corporate Services & People, we improve the effectiveness and efficiency of the business functions (Strategy, Customer, Finance, People, Operations) and generate real insights to help deliver value to the business. Our mission statement is to create a sustainable practice which is recognized as being number one in the industry. 

Our Enterprise Performance Management practice is a priority area for significant and strategic growth and the team works with leading Sectors and Markets, focusing on understanding the core issues and opportunities, in order to deliver technology led value-adding change across their functions.