Search results for "ESG Associate Director"

Experienced Professional

Service Delivery Manager

Location: Multiple locations

Service Line: Technology & Data

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Experienced Professional

SAP Warehouse Management(WM) Implementation Consultant - Manager

Location: Multiple locations

Service Line: Technology & Data

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Experienced Professional

Indirect Tax Senior Manager - Fintech

Location: London

Service Line: Indirect

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Experienced Professional

KDN Global Solution Lead - GCMS

Location: London

Service Line: International

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Experienced Professional

Senior Manager - Financial Services People Consulting (Learning)

Location: London

Service Line: Corp Svs& People

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Experienced Professional

Senior Manager - Global Mobility Services, Japan Practice

Location: London

Service Line: GMS

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Service Delivery Manager

Location: Birmingham, Bristol & Other locations

Capability: Advisory

Service line: Technology & Data

Experience level: Manager

Employment type: Full Time

Contract type: Permanent


Service Delivery Manager 

 

As we continue to grow and strengthen our support and managed services offerings, we are seeking an experienced Service Delivery Manager to join our team.  
 

Responsibilities:

 

  • Provide end to end ownership of customer service contracts
  • Work across our ITIL based services, like problem and incident management, to deliver customer outcomes
  • Coordinate effort and liaise between nearshore and offshore teams
  • Ensure that an excellent service is being consistently delivered, and end customers consistently receive the contracted services
  • Ensure effective management and process controls are in place, and escalation is effective where necessary
  • Act as a point of contact and escalation for contracted end customers
  • Build services relationships with customers
  • Track performance of services and prepare reporting on SLAs & KPIs
  • Produce regular management reports for customers and attend review meetings
  • Provide analysis, feedback and actions based on trends, root cause analysis and other reports
  • Manage service improvement plans, inclusive of formalized creation and ownership with end customers
  • Take an active involvement in recruitment and team retention
  • Participate in offering improvements and creation

 

Requirements 

  • Minimum of 5 years’ service delivery management experience working within an IT Support/Managed Services environment - specifically in Microsoft Technology
  • Good communication skills, with strong customer focus with the ability to operate at all contact levels including senior manager/director level
  • Demonstrable problem-solving skills
  • Strong commercial acumen, with the ability to identify and effectively communicate commercial opportunities and issues
  • Organised and delivery focused, strong planning skills and process driven
  • Superior time-management skills along with strong sense of urgency
  • People orientated, with team lead qualities, with experience of influencing and impacting leadership communities at varying levels
  • Able to work independently with minimal direction
  • ITIL certified

SAP Warehouse Management(WM) Implementation Consultant - Manager

Location: Birmingham, Bristol & Other locations

Capability: Advisory

Service line: Technology & Data

Experience level: Manager

Employment type: Full Time

Contract type: Permanent


We are seeking skilled professionals with hands-on experience in designing and implementing SAP S/4HANA solutions powered by SAP BTP. This role is pivotal in delivering high-quality client engagements, focusing on enabling digital transformation and modern cloud-based solutions. The position also involves supporting business development activities and contributing to proposals that help grow our SAP practice.


Indirect Tax Senior Manager - Fintech

Location: London

Capability: Tax & Law

Service line: Indirect

Experience level: Senior Manager

Employment type: Full Time

Contract type: Permanent


The KPMG UK Fintech team is a significant and growing business looking after more than 140 clients. The Fintech team incorporates KPMG’s digital assets business where the firm supports a growing number of UK and International crypto businesses.  Indirect tax is a significant proportion of this Fintech business, and we are looking for an experienced VAT Senior Manager to work alongside the VAT partner who not only leads the Fintech VAT practice, but also leads the wider KPMG Fintech team across the UK.  


KDN Global Solution Lead - GCMS

Location: London

Capability: International

Service line: International

Experience level: Director

Employment type: Full Time

Contract type: Permanent


The world of global advisory, audit and tax compliance services for large multi-nationals is rapidly changing and heavily dependent on technology. The KPMG Delivery Network (KDN) is a is a a global organisation that supports KPMG member firms in delivering global priority solutions to their clients across a number of different industries. KDN helps to enable growth, improve economies of scale, and discover new ways of collaboration and working.

 

You’ll be a part of the KPMG family working alongside some of our profession’s most skilled practitioners on rewarding programs and initiatives that are changing the way business operates, delivering value to KPMG's clients, and driving positive change in the communities we serve. You’ll be assisting KDN to accelerate new ways of working, using cutting-edge technology and working together with our member firms located in nearly 150 countries to help us achieve our ambition to be the most trusted and trustworthy professional services firm.

 

At KPMG, you’ll join a team of diverse and dedicated problem solvers, connected by a common cause: turning insight into opportunity for clients and communities around the world.


Senior Manager - Financial Services People Consulting (Learning)

Location: London

Capability: Advisory

Service line: Corp Svs& People

Experience level: Senior Manager

Employment type: Full Time

Contract type: Permanent


People Consulting is an integral part of KPMG’s Management Consultancy practice and a growing part of our business. This team help to transform the performance of organisations by changing the way people are led, managed and developed. We do this by focusing on two key areas – delivering the people agenda on large scale, complex, change programmes and transforming the HR function by technology. 

 

We are looking for experienced management consultants who can lead workstreams on complex learning programmes, who have experience in Financial Services - specifically banking and insurance clients.

 


Senior Manager - Global Mobility Services, Japan Practice

Location: London

Capability: Tax & Law

Service line: GMS

Experience level: Senior Manager

Employment type: Full Time or Part Time

Contract type: Permanent


We are looking for a Senior Manager to join the Japan team in our Global Mobility Services (GMS) practice, in London.


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