We are seeking a proactive and customer-focused IT Service Operations Lead to oversee and enhance the End User Experience within our organization. This critical role is responsible for managing and optimizing IT services that directly impact employee productivity and satisfaction, including Onsite Support, Service Desk Operations, IT Tech Bars, New Joiner Support, Meeting Room technology, printing services, WiFi, and office network performance.

The role requires strong collaboration with end users, ensuring exceptional service delivery and experience outcomes. Utilizing tools such as the KPMG Nexthink Digital Experience Monitoring platform, the successful candidate will analyse user experience data, identify trends, and implement service improvements to meet the high standards of the professional services sector.

At KPMG, our values define who we are and the way we do business. As a leading professional services firm, we know that our strength and capability come from our people: their different perspectives, experiences and backgrounds. From our inclusive leadership strategy to our diversity and inclusion targets – we are making bold changes to who we are and what we do. Be part of it.

Overview

KPMG is part of a global network of firms that offers Audit, Tax, Pensions & Legal, Consulting, Deal Advisory and Technology services. Through the talent of over 16,000 colleagues, we bring our creativity and insight to our clients’ most critical challenges. As a firm we help our clients navigate their biggest issues and opportunities. We aim to be universally recognised as a great place for great people to do their best work – a firm known for our collaborative and inclusive culture. And we will take pride in driving lasting, positive change in society. 

With offices across the UK, we work with everyone from small start-ups and individuals to major multinationals, in virtually every industry imaginable. Our work is often complex, yet our vision is simple: to be the clear choice for our clients, for our people and for the communities we work in.

We work as a hybrid team where we get together in the office or at client sites at least three times a week to collaborate and learn together, with flexibility over how you spend the rest of your time. 

The role

An exciting opportunity for a motivated individual to join our Scotland Corporate Tax Advisory & Compliance team as a Manager, based in our Edinburgh, Glasgow or Aberdeen office.  Our client base and the services we provide are varied, so you've got a great opportunity to help shape how you spend your time.  Key aspects of the role will involve:

• Being responsible for delivery of the corporation tax compliance work on a portfolio of clients and working with Senior Managers, Directors and Partners on our larger client accounts
• Being involved in tax advisory projects including advice closely linked to the compliance work such as on controlled foreign companies and the corporate interest restriction, as well as assisting on ad hoc advisory projects
• Being responsible for the delivery of tax accounting work and working with Senior Managers and Directors on tax reporting work
• Ensuring our clients are kept up to date with emerging corporate and wider tax developments impacting their business
• Supervising the work of junior members of staff and providing coaching to support their development
• Being responsible for and reporting to Directors and Partners on client account management, including complying with appropriate quality and risk management procedures and financial management
• Support the leadership with business development opportunities

The role would involve a mixture of tax compliance, reporting and advisory work and there would be flexibility around the weighting of time to these different components of the role based on your experience and areas of interest.

The person

• Qualified CTA or ACA / CA or equivalent

• UK corporation tax experience
• Sustains a high level of energy, shows enthusiasm and a positive attitude that translates across the team
• Displays an inclusive, collaborative approach and operates in a respectful manner with colleagues, clients, and the wider community
• Brings insight and effectively applies knowledge to business and client problems
• Communicates with impact, in a way that is open, honest, consistent and clear

• Strong oral and written communication skills
• Strong analytical skills, curious

We have an exciting opportunity for a Senior Manager to join our rapidly expanding Corporate Treasury Services team. Our team is focused on serving the world's leading Corporate Treasuries with their most complex business challenges and is currently experiencing an exceptional rate of growth. The team offer deep treasury expertise in financial products and markets, risk management, systems, governance, valuation and accounting. We work closely with other high impact functions within KPMG such as Audit, Risk Consulting and Management Consulting to provide a wide range of treasury advisory services.

KPMG Microsoft Business Solutions

At KPMG Microsoft Business Solutions, we implement best-in-class solutions across the Microsoft technology stack. Our expertise spans the Microsoft Dynamics 365, Microsoft 365, Microsoft Fabric, and Azure platforms, enabling us to provide clients with connected, end-to-end solutions that drive meaningful business value.

The Role:
The Copilot Technical Architect plays a critical role in the design, development, and delivery of Microsoft Copilot solutions across industries. This position combines deep technical knowledge with client-facing experience, and is responsible for owning key solution areas, guiding implementation teams, and supporting pre-sales and go-to-market initiatives. The Technical Architect works closely with the Copilot Data Lead, Solution Consultants, and Business Development Managers to ensure client success and internal enablement.

Key Responsibilities:

• Own the technical design and architecture of Copilot-based solutions across client engagements.
• Lead the creation of proof-of-concepts (PoCs), demos, and solution assets that align with business requirements and technical feasibility.
• Provide architectural oversight to project teams, ensuring solutions are scalable, secure, and aligned with Microsoft best practices.
• Support presales activities including client workshops, bid responses (RFPs, RFIs, RFQs), and technical presentations.
• Collaborate with internal teams and stakeholders to define reusable solution components and accelerators.
• Stay aligned with the Microsoft roadmap for Copilot, AI Studio, Fabric, and Power Platform technologies.
• Guide junior consultants and technical leads, providing mentoring and review support.
• Contribute to internal capability building by sharing knowledge and leading enablement sessions.

Requirements:

• Proven experience in a technical architect, pre-sales, or advanced consulting role.
• Deep understanding of Microsoft Copilot, Microsoft Power Platform, and Microsoft Azure services.
• Demonstrated ability to design, build, and present complex Microsoft-based solutions to both technical and business audiences.
• Proven success in at least one major industry (e.g., Financial Services, Public Sector, Retail, Manufacturing, Energy, or Professional Services).
• Experience with licensing and integration strategy around Copilot and supporting Microsoft technologies.

Desirable:

• Knowledge of Microsoft AI Studio, Microsoft Fabric, and Microsoft Dynamics 365 applications.
• Familiarity with Power Automate and broader intelligent automation patterns.
• Experience working in client delivery roles with a strong utilisation rate.

The Person:

• Strong communication and presentation skills with the ability to influence stakeholders at all levels.
• Analytical and pragmatic problem solver, able to balance technical detail with business outcomes.
• Proactive, collaborative, and comfortable operating in a dynamic, fast-paced environment.
• Excellent attention to detail and focus on quality in both client delivery and internal assets.
• Flexible, delivery-focused mindset with a strong sense of ownership and accountability.