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CE Lead Consultant

Location: Multiple locations

Business Area:

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Senior Manager - Deal Advisory Tax PE & Credit

Location: Multiple locations

Business Area: Legal Services

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Process and Operation Support

Location: Multiple locations

Business Area: Audit Centre of Excellence (ACE)

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GCT Managed Services Global - Tax Senior Manager

Location: Multiple locations

Business Area: Tax Managed Services

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CE Solution Architect

Location: Multiple locations

Business Area: Consulting Technology

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D365 Finance and Operations Functional Solution Architect (Commerce)

Location: Multiple locations

Business Area: Consulting Technology

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CE Lead Consultant

Location: Birmingham, Bristol & Other locations

Capability: Advisory

Experience level: Manager

Employment type: Full Time

Contract type: Permanent


 

KPMG’s Microsoft Business Solutions practice is one of the most experienced and fastest growing Microsoft transformation teams in the UK. We partner with organisations to modernise their customer engagement, combining Dynamics 365, Power Platform, Microsoft Cloud, and innovative AI solutions like Copilot. 

Our work spans modern contact centres, intelligent customer and colleague experiences, low code innovation and data driven automation. We value clarity, curiosity and doing work we are genuinely  

The Role 

As a Lead Functional Consultant at Manager level within KPMG, you will play a central role in shaping and delivering Dynamics 365 Customer Engagement and Power Platform solutions. You will bring structure to client conversations, help teams stay focused on what really matters, and guide projects so that the final solution is both practical and grounded in real business need. 

You will lead functional delivery across one or more workstreams, working closely with clients to understand how they operate today and where they want to get to. You will make the best use of what Microsoft already provides, keeping customisation sensible and helping clients adopt modern capability including Copilot and conversational AI. You will work with technical colleagues to ensure the overall solution is coherent and follows good practice. 

This is a hands on leadership role. You will actively shape business processes, configure Dynamics 365 where needed, support user adoption and help less experienced consultants grow. You will also engage in early shaping, supporting proposals, demos and early design work. 

Key Responsibilities 

  • Run Client Workshops: Ask the right questions, help clients make decisions and bring clarity to complex discussions. Keep conversations grounded in real business need rather than lengthy theoretical debate. 

  • Guide and support the delivery teams: Provide day to day direction to functional consultants and analysts across onshore, nearshore and offshore teams. Keep the solution aligned to the agreed design throughout testing, data work and cutover 

  • Deliver hands on configuration: Configure Dynamics 365 CE components such as tables, forms, views, business process flows and security roles. Work with technical colleagues when extensions, integrations or more advanced capability is required. 

  • Support the use of AI and modern features: Help clients understand where Microsoft Copilot, Copilot Studio and conversational AI can offer value. Shape early thinking and support proof of concepts where needed. 

  • Champion quality: Keep documentation meaningful and consistent. Help shape user acceptance testing, identify risks early and make sure decisions are clearly recorded. 

  • Documentation and Knowledge Transfer: Create clear, well structured documentation, process maps and training materials that help clients understand their solution and enable a smooth handover to support teams. 

  • Help our people grow: Coach members of the team, share what you learn and contribute to reusable assets and accelerators. 

  • Build trusted relationships: Be the functional voice clients rely on. Communicate clearly, keep things simple, and offer honest, practical advice. 

  • Support presales and shapingContribute to proposals, demos and early design conversations. Help set the direction for client engagements from the outset. 

What You’ll bring 

We do not expect everyone to tick every box. What matters most is strong functional thinking, a solid track record delivering Dynamics 365 CE solutions and the ability to guide teams calmly and clearly. 

  • track record leading functional delivery on CRM projects, ideally across Sales, Customer Service or Field Service. Experience shaping end to end processes and understanding how data, automation and customer journeys fit together. 

  • Able to turn complex business requirements into clear, practical designs that minimise customisation and follow Microsoft good practice. 

  • Solid experience with Power Apps, Power Automate and an understanding of how they sit alongside Dynamics 365. Awareness of Power BI and Azure services is useful. 

  • Comfortable guiding functional teams, shaping day to day decision making and keeping delivery on track. Calm, practical and confident working with senior stakeholders. 

  • Experience across delivery, client engagement and presales, ideally in a consulting environment. 

  • Comfortable working in agile or more structured delivery methods, from early discovery through to deployment. 

  • You’re adaptable in fast moving environments, able to manage competing priorities and maintain high standards of accuracy and quality in your work. 

  • Relevant Microsoft certifications or a clear plan to achieve them 

Desirable Skills 

  • Experience with Microsoft Copilot, Copilot Studio and emerging AI capability in Dynamics 365 

  • Knowledge of CCaaS, Omnichannel and broader customer experience tools 

  • Ability to support the design of clear, insightful Power BI dashboards 

  • Familiarity with industry accelerators and new Dynamics 365 releases 

  • Additional certifications across Power Platform, Azure, ITIL or change management. 

Why Join KPMG’s Microsoft Business Solutions Team? 

  • Shape meaningful, modern programmes: Work with clients who genuinely want change. You will design solutions that make real improvements to customer and colleague experiences. 

  • Be part of a strong functional community: Join a group of functional and technical specialists who share patterns, challenge ideas and learn from one another. There is space to specialise, stay hands on or broaden into architecture. 

  • Ways of working that make sense: Work in the setting that best supports delivery. That may mean being on site with clients to shape decisions in real time or working from home or the office when it suits the work. 

  • Lead and help others grow: This is a lead functional consultant role with plenty of opportunity to guide delivery and help develop the next generation of consultants. 

  • Room to grow professionally: You will have access to consulting development, architecture pathways and opportunities to deepen your Dynamics and Power Platform expertise. 

  • Breadth beyond technology: Work alongside colleagues in data, cyber, customer experience, operating model and finance transformation to create solutions that deliver real outcomes. 

  • Strong partnership with Microsoft: Benefit from early insight into new capability and access to product specialists. 

  • A culture that values clarity and thoughtful design: We favour straight talking over jargon and good design over shortcuts. We want people to feel proud of the work they deliver and to feel supported by the team around them. 

If this sounds like the kind of work you want to do, we’d genuinely love to speak with you. 


Senior Manager - Deal Advisory Tax PE & Credit

Location: Aberdeen, Birmingham & Other locations

Capability: Tax & Law

Business Area: Legal Services

Experience level: Senior Manager

Employment type: Full Time

Contract type: Permanent


At KPMG, our Values define who we are and the way we do business. As a leading professional services firm, we know that our strength and capability come from our people: their different perspectives, experiences, and backgrounds.

Deal Advisory Tax is a dynamic and successful area of KPMG’s Tax & Legal business.  We have an inclusive and collaborative leadership strategy and are making bold changes to our culture and how we work.  A constantly changing and high-profile field, we work in a fast-paced, challenging and rewarding environment, and can offer a broad range of quality career paths to ambitious people.


Process and Operation Support

Location: Aberdeen, Birmingham & Other locations

Capability: Audit

Business Area: Audit Centre of Excellence (ACE)

Experience level: Senior Manager

Employment type: Full Time

Contract type: Fixed term contract


This is an exciting opportunity for a talented professional to join our Department of Professional Practice – Audit (DPP Audit) capability at Senior Manager level. We are a dynamic team of passionate and highly skilled professionals, working hard to support our audit teams in the field to get things right first time.  


GCT Managed Services Global - Tax Senior Manager

Location: Aberdeen, Birmingham & Other locations

Capability: Tax & Law

Business Area: Tax Managed Services

Experience level: Senior Manager

Employment type: Full Time

Contract type: Permanent


At KPMG we have re-imagined careers in Global Compliance & Transformation (GCT). Our clients leverage KPMG’s compliance and transformation expertise and technology to drive better visibility, greater efficiency and improved risk management across their organisation.  Ultimately we prepare groups for the future of digital compliance helping them develop a sustainable, technology- enabled and holistic future state operating model.

 

We are winning new clients and are rapidly growing our team as a result of these investments and successes. As part of an established KPMG network of expert teams and delivery centres, you will have a fantastic opportunity to experience the global nature of these services. Delivery is underpinned by our innovative KPMG Digital Gateway platform. This is an exciting time to be part of our GCT team at KPMG where reimagining tax is a strategic priority for our UK and Global business.  We have a diverse client base, from mid-market to FTSE listed groups, from public sector to real estate to financial services. The role involves working on clients of all sizes and across a wide range of sectors. 


CE Solution Architect

Location: Birmingham, Bristol & Other locations

Capability: Advisory

Business Area: Consulting Technology

Experience level: Senior Manager

Employment type: Full Time

Contract type: Permanent


MS Dynamics CE Solution Architect

About us

KPMG Microsoft Business Solutions a growing Microsoft Dynamics Practice delivering world class solutions in ERP, CRM, and e-Commerce. Our solutions are focused on advisory and implementation services that relate to the implementation of Microsoft Dynamics 365 products including (CRM & ERP). Such systems are strategic IT solutions which integrate all the management information across an entire organisation into one single intuitive software application. They embrace all departments of a company from finance to manufacturing to customer relationship management, HR, and sales, in one single system.

 

About the Role:

The Dynamics CE Solution Architect is a core team member of KPMG customer delivery of Microsoft Dynamics 365 cantered solutions. The CE Solution Architect should have extensive experience across all phases of enterprise Dynamics CE projects. A demonstrable history of consultancy experience is a must as this role will entail continuous interaction with clients, managing onshore consultants, working alongside both onshore and offshore development teams. This role will also require a level of presales activities focused on Dynamics CE functionality, Power Platform, and the wider Microsoft platform. You will also contribute to proposal development and provide input in business development whilst leading and mentoring more junior staff.

 

This role is an important element of KPMG Microsoft Business Solutions’ delivery of Microsoft Dynamics 365 CE projects. It is a dynamic and exciting opportunity to join a rapidly growing business area within an established and market-leading global Big 4 firm.

 

Responsibilities:

  • Contribute to the delivery of high-quality business and software solutions to our clients using your knowledge of Dynamics 365 CE functional capabilities working closely with client teams and business stakeholders
  • Lead, organise, manage, and document workshops, meetings and requirements sessions with the client representatives, project stakeholders and delivery team(s)
  • Ownership for the delivery of high-quality business and software solutions to our clients using their deep understanding of Dynamics 365 CE functional capabilities
  • Ownership of gathering and documentation of functional requirements and complete gap/fit analysis for workstream
  • Be responsible for ensuring our pre-sales engagements are delivered with the same rigour and attention to detail as our client engagements
  • Interface effectively with other members of the delivery team and the solution Architect to ensure that the Power Platforms solution meets client’s requirements
  • Strong contribution to the wider CE practice by defining training needs within the team and coaching or mentoring other team members
  • Identify business/project risk and mitigate or communicate as necessary
  • Deliver high quality business and software solutions and services to clients ensuring the implementation of best practices based on Microsoft Dynamics standards and supported configuration/customisations 
  • The creation of high quality and sustainable client solutions and project documentation including support for testing activities
  • Deliver all consultancy and configuration work according to KPMG project methodology, ensuring that all software applications are implemented successfully according to the project plan: on time and on budget
  • Contribute to Pre-Sales activities as required including building demo and proof of concept solutions for various client presentations
  • Delivery of end-user training to clients and colleagues where applicable
  • Meet and exceed customer expectations of business knowledge, skills, and behaviour
  • Identify business/project risks and mitiga

D365 Finance and Operations Functional Solution Architect (Commerce)

Location: Birmingham, Bristol & Other locations

Capability: Advisory

Business Area: Consulting Technology

Experience level: Senior Manager

Employment type: Full Time

Contract type: Permanent


KPMG Microsoft Business Solutions are looking for an experienced D365 Commerce Solution Architect, you will lead the design and delivery of Microsoft Dynamics 365 Commerce (Retail/Omnichannel) solutions for enterprise clients. You will have deep expertise in D365 Commerce, including POS, e-commerce, call center, and retail operations, with a proven track record of end-to-end implementations. You will work closely with clients, manage consultants, and collaborate with development teams to deliver robust, scalable, and integrated Commerce solutions. The role includes presales activities, proposal development, and mentoring junior staff

This role is therefore key to KPMG Microsoft Business Solutions’ customer delivery of Microsoft Dynamics 365 Finance and Operations solutions. It is a dynamic and exciting opportunity to join a rapidly growing business area within an established and market-leading global Big 4 firm.

Main Responsibilities

Project Responsibilities

  • The Functional Solution Architect will drive the delivery of Microsoft Dynamics 365 Finance/SCM/Retail solutions following best practices
  • Owning the solution for the Finance and/or SCM and/or Retail work stream, making design decisions and reviewing/creating solution documentation
  • Responsible for leading and managing a team comprising of a group of talented consultants each holding different levels of expertise
  • Have excellent understanding of D365FO functional capabilities
  • Involvement with functional interfaces and Integrations with D365FO
  • Provide on-site support as required by company or client. Work with onsite engagement team & client team to gather requirements, determine expectations & finalize deliverables
  • Ownership of gathering and documentation of functional requirements and complete gap/fit analysis for workstream
  • Ensure quality project delivery of deliverables produced and demonstrate experience in system and functional testing
  • Advise client and delivery team members of scope (creep) and use of change control processes
  • Delivery of end-user training to clients and colleagues where applicable
  • Demonstrate ability around upselling and understanding of additional company capabilities
  • Involvement in responding to RFPs and RFQs
  • Demonstrate excellent foundational consulting skills, including analytical know-how, written. & verbal communication, team participation & presentation skills
  • Solves and advises on complex problems with creative solutions
  • Meet and exceed customer expectations from business knowledge, skills, and behaviour
  • Carry out additional duties as may occur from time to time as instructed and agreed by Project leads and Directors
  • Identify business/project risk and mitigate or communicate as necessary
  • Ensure progress updates are communicated to relevant parties both formally and informally

Practice Responsibilities

  • Awareness of product roadmap and the content of future releases of D365FO in the Commerce area and demonstrate changes/additions to team members
  • Identify practice development activities and strong involvement in the creation and delivery of these to fellow colleagues
  • Strong involvement in further development of Finance and/or SCM and/or Retail capabilities in D365FO product team
  • Promotes the Values of our company
  • Leads people and helps to gr

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