Manager - Pre-Sales & Delivery Consultant

We are looking for an experienced Manager - Pre-Sales & Delivery Consultant (Contact Centre as a Service)  to take on this role in our growing practice. The role involves implementing solutions, collaborating with clients, and ensuring seamless integration of software developments and business processes.The ideal candidate will be an established professional with extensive experience in working on the Microsoft Dynamics 365 Customer Service & CCaaS area.  They will have an in depth view of how the Dynamics platform is evolving and be able to communicate the implications of this for both our clients and our teams. 

They will be passionate about developing a strong community ethic within the team and driving a high performance culture.  They will have strong collaboration skills and be comfortable working as part of a global team.
 

Responsibilities

• Assisting the pre-sales team in demo's, RFPs
• Be a champion for the D365 CCaaS Product
• Have an exceptional understanding of Dynamics 365 CCaaS capabilities and the wider CCaaS market 
• Driving collaboration across the CCaaS internal community 
• Building the eminence of KPMG Microsoft Business Solutions within the marketplace
• Meet and exceed customer expectations of business knowledge, skills and behaviour

Requirements

Qualifications and Skills 

• Deep and broad knowledge of CCaaS in general and Microsoft Dynamics 365 Customer Service & CCaaS
• Extensive consulting skills
• Business Process knowledge
• Broad understanding of software delivery 
• Excellent soft skills and leadership qualities
• Ability to work independently and as part of a team
• Relevant certifications in Dynamics 365 or related technologies
• Strong cross industry experience (Financial Services, Public Sector and Consumer Markets)

Experience and Background

• Experience of large scale CCaaS implementations
• Sales experience in Microsoft Dynamics 365 Customer Service & CCaaS
• Excellent presentation and demonstration skills

M365 Senior Technical Architect 

At KPMG Microsoft Business Solution we implement best in class solutions for Microsoft Copilot, M365, Azure, ERP and CRM. We have extensive knowledge and expertise in all areas, enabling us to provide our clients with an integrated end-to-end solution. Our solutions are based on the Microsoft M365, Azure and Dynamics range of products which enables us to deliver, powerful, adaptable cloud solutions. Such systems are strategic IT solutions which integrate all the management information across an entire organisation into one single intuitive software application. 
 

The Role:

The Senior Technical Architect is responsible for delivering and implementing KPMG’s M365 solutions for our clients. The Senior Architect will be comfortable presenting these solutions to clients in workshops and demonstrations. The Senior Architect will manage the end-to-end delivery working with other Architects and Consultants to ensure our projects are delivered with time and quality a key objective. The Senior Architect will mentor junior members of the team and encourage a collaborative working environment. 
 

The Senior Architect will be responsible for:

• Creating architectural designs based on customer requirements.
• Deliver product presentations and configured demonstrations to prove our ability to meet a prospect’s cloud adoption needs.
• Act as the Technical Design Authority on projects alongside the Solution Architects.
• Provide governance to projects and mentor members of the team. 
• Maintaining technical knowledge by working closely with our Microsoft account teams. 
• Developing and implementing Entra/Active Directory solutions, including Entra ID and on-premises Active Directory (AD DS, AD FS, AD CS and Entra Connect)
• Ensuring the security and configuration of Entra and Active Directory environments.
• Work with clients demonstrate how their cloud strategy aligns with Microsoft technology.
• Showcase our propositions to customers via online webinars and face to face workshops.
• Engage with KPMG stakeholders and ensure our solutions are understood throughout the firm. 
• Work on proposals and RFI’s alongside the sales and pre-sales teams.

Summary of Role

The SAP Alliance Lead is responsible for managing and developing the strategic partnership between KPMG and SAP, focusing on driving business growth by leveraging SAP solutions to deliver client services across various industries, including identifying new sales opportunities, leading joint go-to-market initiatives, and ensuring seamless integration between KPMG's expertise and SAP's technology offerings. 

We require an outstanding Alliance professional, with extensive client facing experience, knowledge of the people and propositions associated with SAP and the sales leadership skills to drive the growth that the SAP business presents to KPMG.

The “new” SAP Alliance offers a unique and considerable market opportunity for KPMG – where numerous companies will need to upgrade from legacy on-premise SAP (or indeed, other enterprise systems) to cloud-based solutions – for SAP, this is S4HANA.

Description of Role 

As an Alliance Lead you will be responsible for:

• Developing, nurturing and maintaining key and significant relationships with the Alliance Partner and acting as key contact / "face of" KPMG
• Regularly interfacing between the Alliance Team (or equivalent) at our Alliance Partners, chairing weekly update meetings and taking decisive action accordingly
• Enhancing our brand with our Alliance Partners - i.e. ensuring that KPMG is always front and centre of their partner ecosystem.  If our Alliance Partner is implementing their technology, they should wish to do so with KPMG as their implementation / consulting partner
• Drafting, agreeing, and most importantly, executing a go-to-market plan with our Alliance Partner. This plan should:
• Determine, foster and encourage key relationships - i.e. who from KPMG aligns with the key stakeholders at our Alliance Partner
• Agree how we generate demand in the market together and then, activate as appropriate
• Identify which opportunities / targets we will work on together and then, drive dogmatic activation plans in conjunction with appropriate Advisory colleagues and Alliance Partner Account Executives
• Prioritise our approach together - what are we focusing on; when; who is involved; what are the stage gate measurements of success
• Importantly, the plan needs to underpin how we work together and how we win together
• Ongoing and regular governance of both the plan, and also our successful relationship with the Alliance Partner
• Ongoing and regular updates to senior stakeholders from both KPMG and our Alliance Partner to meet KPIs, as well as monitor progress
• Make introductions as necessary - i.e. respective Sector Leads from both sides; or Industry Leads; or key Client / Account Leads AND monitor and track progress
• Arrange and lead networking opportunities with our Alliance Partners - these might be in the form of targeted lunches, dinners, round table discussions, or Ignition-led seminars.  Follow up on all leads generated via the Alliance Sales Team
• Attend and help to arrange the successful participation on Alliance-led Events - these may be Alliance Partner initiated and may also include overseas travel.  Again, follow up on all leads generated accordingly
• Proactively engage with client and targets, where appropriate, along with the Alliance Sales Team to help promote excellent KPMG relationships and our commitment to working with our Alliance Partners
• Support and lead all contractual arrangements between KPMG and our Alliance Partners to ensure that we maintain excellent Quality and Risk Management (QRM).  This will include agreeing Alliance contracts with our QRM team; continuance contracts on a periodic basis, and any reselling / influencing contracts, as appropriate.

You will work as part of our rapidly growing Tax Technology & Innovation team. KPMG is investing $5bn over 5 years in technology. You will lead a team that will be at the forefront of changing an entire industry, helping our clients adapt and make the most of technological advances to help them better manage their tax obligations.

You will lead a portfolio of projects and propositions, leading a team of business analysts and project delivery leads to work closely with our clients on groundbreaking solutions to solve their Tax challenges. You will work with the leadership of our tax and technology business to execute our business strategy as well as ensuring that we make the most of technological change. No prior experience in tax or accounting is necessary but previous experience will help in this role.

Corporate Tax Assistant Manager

Base Location: Leeds is the main hub however we are open to regional candidates as well.

The KPMG Corporate Tax team is a cornerstone of our business.  We do work that matters, serving the region with diligence and expertise.

KPMG is one of the world's largest and most respected consultancy businesses.  We've supported the UK through times of war and peace, prosperity and recession, political and regulatory upheaval. We've proudly stood beside the institutions and businesses which make the UK what it is.

We are a network of specialists with a proven track record in Corporate Tax who can offer a forward-thinking working environment with a supportive structure and management team. We collaborate with organisations of all shapes and sizes across a broad range of tax solutions.

What will you be doing?

• Being one of the main points of contact on a portfolio of clients on day-to-day tax matters (both compliance and advisory) and working with Senior Managers and Managers on our larger client accounts
• Undertaking tax advisory projects, including providing UK corporation tax advice based on experience, researching technical topics, working with other areas of UK tax and our overseas members firms to incorporate their input into our advice.
• Ensuring our clients are kept up to date with emerging corporate and wider tax developments impacting their business.
• The delivery of UK corporation tax compliance services
• Supervising the work of junior members of staff and providing coaching to support their development.
• Assisting our Managers and Senior Managers with client account management, including complying with appropriate quality and risk management procedures and financial management
• Support the leadership with business development opportunities.

What will you need to do it? 

• Qualified CTA or ACA / CA or equivalent
• UK corporation tax experience
• Ability to:
  • Analyse problems, identify core issues, investigate, evaluate, and integrate information.
  • Communicate with impact, in a way that is open, honest, consistent, and clear.
  • Sustain a high level of drive, show enthusiasm and a positive attitude when coping with pressure at work.
  • Take personal responsibility and accountability for managing own work and juggling competing priorities.
  • Continuously learn from experiences, seeking out feedback and development opportunities
  • Coach less experienced staff, giving clear directions and constructive feedback.
  • Work in a cooperative, respectful manner with colleagues, clients, and the wider community
  • Build the reputation of KPMG through the quality of work, knowledge, and experience.

 Skills we’d love to see/Amazing Extras:

 Compliance & strong advisory

To discuss this or wider Tax roles with our recruitment team, all you need to do is apply, create a profile, upload your CV and begin to make your mark with KPMG.