Powered Enterprise is KPMG’s world-class accelerated Enterprise Business Transformation approach for cloud-based solutions driven by a pre-defined back-office function based on leading practices and KPMG’s six-layer Target Operating Model. The target operating model comprises of service delivery model, people, process, technology, data & insight and governance & controls. This solution combines the breadth and scale of KPMG’s leading practice, capabilities and insight into what makes a world class corporate services function with the latest in ERP technology provided by the leading SaaS ERP vendors such as Oracle.

The Powered Apps teams are communities of technology focussed professionals who work together to deliver SaaS ERP and EPM based transformation programmes based on KPMG Powered Enterprise. The teams use their functional knowledge and experience (e.g. Planning, Finance, Procurement), coupled with their expertise in the cloud applications (e.g. Oracle, Workday, Coupa) to lead and deliver client programmes, to support pre-sales activities and to develop improvement and extensions to the Powered Enterprise model. KPMG are growing their Powered Apps team to meet an ever-increasing demand for our market leading services and are seeking IT management consultants with relevant expertise and experience.

Our Transaction Services practice comprises approximately 500 people across the UK, organised to align to KPMG’s market orientated structure, and is at the heart of the Firm's agenda to increase its penetration of boardrooms and work with clients across the economic and transaction cycle. Our team works closely with colleagues across Deal Advisory as well as Tax, Audit and other Advisory teams; it is a multi-disciplinary and international environment that sits right at the heart of our One Firm agenda. We are recruiting Managers in our Private Equity, Financial Services, Corporates and Capital Markets teams across the UK to support the growth of our TS business.

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Service Delivery Security Manager

Team

The Service Delivery Security Manager role is in the KPMG UK Information Security function and reports directly to the Security Production Assurance & Compliance Lead.  This role is critical in the provision and delivery of secure, innovative, technology-enabled services and solutions for KPMG and our clients.  The role is vital to KPMG’s ability to demonstrate that we are delivering ‘secure by design’ services and solutions such that our business stakeholders, our clients and our regulators trust KPMG.

Role

The primary purpose of the role is to enable harmonious delivery of Security Services, by ensuring strong collaboration with the external Service Providers and entire range of KPMG business functions.  There are 3 main areas of focus:

• Manage the security services relationship to protect the delivery of the end to service services that involve all KPMG UK Technology services, or third-party suppliers.
• Provide governance for infrastructure security services
• Provide an overview of the complete set of services provided by all KPMG UK Technology services, or third-party suppliers and troubleshoot any issues and escalate as appropriate.

Key responsibilities are:

• Work closely with the Service Owners who are accountable for the end-to-end services, understand their roadmap for the service and the day-to-day operational requirements

• Maintain and lead the process to manage the Governance of these services
• Ensure firm standards and guidelines are followed, and contractual or operational commitments are delivered
• Review and govern the Service Provider Quality, Improvement Plans, Issues and Operational Risks, engaging the Security Production Assurance & Compliance Lead as required
• Raise and build consensus around issues or escalations and enable timely resolution.
• Govern Service Provider Knowledge Management, Knowledge Transfer, Reporting, Documentation and other engagement practices to ensure ongoing operational excellence
• Review Service Provider capacity plan to ensure it has enough capacity to meet the required demand and is in line with the Service Owner’s roadmaps
• Consolidate and provide reports on the delivery of Security services and initiatives across the relevant KPMG capabilities
• Ensure any planned changes across Technology or Service Provider are co-ordinated to ensure there is minimum disruption to Information Security services.
• Communicate major changes or enhancements in Information Security to Service Provider/ Business function and vice-versa
• Act as a single point of contact for general queries or issues flowing to and from the Security Function to the delivery teams
• Work closely with the Service Delivery Managers and Service Owners to ensure everyone has a clear view of the remediations and expectations
• Work closely with the Security Production Assurance & Compliance Lead to implement the operational security activities, processes and standards as determined by them.
• Build long-term stakeholder relationships including negotiating service levels, and defining project scope.
• Monitor, review and drive compliance to security policies, guideline and standards (as defined by KPMG) using compliance reports supplied by the Supplier and internal teams. You will escalate issues to the Security Production Assurance & Compliance Lead where necessary
• Use your experience to propose changes to existing policies and procedures based on feedback from Internal and Supplier Service Operations teams to Security Production Assurance & Compliance Lead to drive operating efficiency and compliance
• You will support incident and problem management teams in prioritisation o