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Experienced Professional

Service Delivery Manager

Location: Multiple locations

Business Area: Technology

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Experienced Professional

Senior Manager - Principal AI Engineer

Location: Multiple locations

Business Area: Data & Analytics, Innovation & Insights & Other business areas

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Experienced Professional

GCT Director - Tax Transformation

Location: Multiple locations

Business Area: Tax Managed Services

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Experienced Professional

Deal Advisory Tax Senior Manager - Corps & Trad FS

Location: Multiple locations

Business Area: Corporate Tax Services

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Insight Graduate

Insight Graduate Black Heritage Talent - Audit Insight Leeds TBC 2026

Location: Leeds

Business Area:

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Insight Penultimate Year

Insight Penultimate Year Black Heritage Talent - Audit Insight Leeds TBC 2026

Location: Leeds

Business Area:

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Service Delivery Manager

Location: Birmingham, Bristol & Other locations

Capability: Advisory

Business Area: Technology

Experience level: Manager

Employment type: Full Time

Contract type: Permanent


Service Delivery Manager 

 

As we continue to grow and strengthen our support and managed services offerings, we are seeking an experienced Service Delivery Manager to join our team.  
 

Responsibilities:

 

  • Provide end to end ownership of customer service contracts
  • Work across our ITIL based services, like problem and incident management, to deliver customer outcomes
  • Coordinate effort and liaise between nearshore and offshore teams
  • Ensure that an excellent service is being consistently delivered, and end customers consistently receive the contracted services
  • Ensure effective management and process controls are in place, and escalation is effective where necessary
  • Act as a point of contact and escalation for contracted end customers
  • Build services relationships with customers
  • Track performance of services and prepare reporting on SLAs & KPIs
  • Produce regular management reports for customers and attend review meetings
  • Provide analysis, feedback and actions based on trends, root cause analysis and other reports
  • Manage service improvement plans, inclusive of formalized creation and ownership with end customers
  • Take an active involvement in recruitment and team retention
  • Participate in offering improvements and creation

 

Requirements 

  • Minimum of 5 years’ service delivery management experience working within an IT Support/Managed Services environment - specifically in Microsoft Technology
  • Good communication skills, with strong customer focus with the ability to operate at all contact levels including senior manager/director level
  • Demonstrable problem-solving skills
  • Strong commercial acumen, with the ability to identify and effectively communicate commercial opportunities and issues
  • Organised and delivery focused, strong planning skills and process driven
  • Superior time-management skills along with strong sense of urgency
  • People orientated, with team lead qualities, with experience of influencing and impacting leadership communities at varying levels
  • Able to work independently with minimal direction
  • ITIL certified

Senior Manager - Principal AI Engineer

Location: Aberdeen, Birmingham & Other locations

Capability: Audit

Business Area: Data & Analytics, Innovation & Insights & Other business areas

Experience level: Senior Manager

Employment type: Full Time

Contract type: Permanent


The Audit Technology team at KPMG is driving innovation at the intersection of auditing and advanced technological solutions, reshaping the future of audit delivery. By combining expertise in Artificial Intelligence, Data Engineering, Data Analytics, and Software Development, the team is revolutionising the auditing process to deliver smarter, faster, and more reliable outcomes.

 

Our mission is to design and implement robust, intelligent, and scalable technologies that not only streamline workflows but also enhance audit quality and generate actionable insights for auditors and clients. Through harnessing the power of cutting-edge tools, we aim to transform traditional audit practices into dynamic, forward-thinking processes that are built for the complexities of the modern business environment.

 

Our team, supported by KPMG’s global network, serves as the driving force behind this transformative journey. Focused on innovation, this team is dedicated to engineering solutions today that anticipate the challenges and opportunities of tomorrow, ensuring that audit services remain at the forefront of technological progression.


GCT Director - Tax Transformation

Location: Aberdeen, Birmingham & Other locations

Capability: Tax & Law

Business Area: Tax Managed Services

Experience level: Director

Employment type: Full Time or Part Time

Contract type: Permanent


At KPMG we have re-imagined careers in Global Compliance & Transformation (GCT). A key focus for KPMG’s GCT team is to help multinational groups and financial services clients manage their global tax compliance, reporting and statutory accounting obligations, through outsourcing, co-sourcing, transformation and technology. 

 

Our clients leverage KPMG’s compliance and transformation expertise and technology to drive better visibility, greater efficiency and improved risk management across their organisation.  Ultimately we prepare groups for the future of digital compliance helping them develop a sustainable, technology- enabled and holistic future state operating model.  


Deal Advisory Tax Senior Manager - Corps & Trad FS

Location: Aberdeen, Birmingham & Other locations

Capability: Tax & Law

Business Area: Corporate Tax Services

Experience level: Senior Manager

Employment type: Full Time

Contract type: Permanent


At KPMG, our Values define who we are and the way we do business. As a leading professional services firm, we know that our strength and capability come from our people: their different perspectives, experiences, and backgrounds.

 

Deal Advisory Tax is a dynamic and successful area of KPMG’s Tax & Legal business.  We have an inclusive and collaborative leadership strategy and are making bold changes to our culture and how we work.  A constantly changing and high-profile field, we work in a fast-paced, challenging and rewarding environment, and can offer a broad range of quality career paths to ambitious people.

 

 

 


Insight Graduate Black Heritage Talent - Audit Insight Leeds TBC 2026

Location: Leeds

Capability: Audit

Experience level: Insight Graduate

Employment type: Full Time


The largest of our UK practices, Audit provides insight, challenge and expertise to some of the world’s biggest companies. We make a meaningful difference to those businesses and the wider community, by examining organisations and ensuring that their published accounts provide a true and fair reflection of their financial position.  This programme is aimed at students of Black heritage seeking insight into a career in Audit. B... View full job description

Programme Overview

Capability:
Audit
Programme Length:
3 days
Qualifications:
N/A
Entry Requirements:

At KPMG, everyone brings a unique perspective, and we want to ensure that you have the best opportunity to demonstrate your potential. We want to discover your individual strengths and attributes to help us to know whether you’ll enjoy working here and how you’ll thrive. That’s why we operate an open access policy and an application process that will assess both your qualifications and your qualities.

Generally, you’ll be expected to demonstrate the following grades (*or equivalents), to show that you’re able to successfully study for professional qualifications. If you are a few grades or points short, we would still encourage you to apply, as your application will be reviewed together with your performance in our assessments. You‘ll also have the opportunity to provide additional information for us to assess your application and potential in the context of your socio-economic background and/or any extenuating circumstances, which may have a positive uplift on your academic achievements through contextual recruitment.  You can find out more here

  • 5 GCSEs* at A* – C or at 4 – 9 (inc. English Language and Maths at Grade B or 5), or for Scotland 5 National 5 qualifications at Grades A – C (inc. English Language and Maths at Grade B or equivalent)
  • 120 UCAS points* from your ‘top’ 3 grades, excluding General Studies under the 2017 tariff point system at A Level (300 UCAS points pre-2017) or at Higher/Advanced Higher Level for Scotland.
  • On track to achieve a 2:1 undergraduate degree in any discipline.

The programme will be offered to students who are in their final year of study or recently graduated. Whilst on the programme, you’ll have the opportunity to take an assessment, and if successful, you could secure a position on one of our 2026 Audit graduate programmes.

Key Skills:

Throughout the recruitment process we will be looking to learn more about your strengths.

To be successful on this programme, you will be required to demonstrate the strengths that we look for in our graduates at KPMG.

Learn more about what we look for and how to apply here.

Insight Penultimate Year Black Heritage Talent - Audit Insight Leeds TBC 2026

Location: Leeds

Capability: Audit

Experience level: Insight Penultimate Year

Employment type: Full Time


The largest of our UK practices, Audit provides insight, challenge and expertise to some of the world’s biggest companies. We make a meaningful difference to those businesses and the wider community, by examining organisations and ensuring that their published accounts provide a true and fair reflection of their financial position.  This programme is aimed at students of Black heritage seeking insight into a career in Audit. B... View full job description

Programme Overview

Capability:
Audit
Programme Length:
3 days
Qualifications:
N/A
Entry Requirements:

At KPMG, everyone brings a unique perspective, and we want to ensure that you have the best opportunity to demonstrate your potential. We want to discover your individual strengths and attributes to help us to know whether you’ll enjoy working here and how you’ll thrive. That’s why we operate an open access policy and an application process that will assess both your qualifications and your qualities.

Generally, you’ll be expected to demonstrate the following grades (*or equivalents), to show that you’re able to successfully study for professional qualifications. If you are a few grades or points short, we would still encourage you to apply, as your application will be reviewed together with your performance in our assessments. You‘ll also have the opportunity to provide additional information for us to assess your application and potential in the context of your socio-economic background and/or any extenuating circumstances, which may have a positive uplift on your academic achievements through contextual recruitment.  You can find out more here

  • 5 GCSEs* at A* – C or at 4 – 9 (inc. English Language and Maths at Grade B or 5), or for Scotland 5 National 5 qualifications at Grades A – C (inc. English Language and Maths at Grade B or equivalent)
  • 120 UCAS points* from your ‘top’ 3 grades, excluding General Studies under the 2017 tariff point system at A Level (300 UCAS points pre-2017) or at Higher/Advanced Higher Level for Scotland.
  • On track to achieve a 2:1 undergraduate degree in any discipline.

The programme will be offered to students who are in their final year of study or recently graduated. Whilst on the programme, you’ll have the opportunity to take an assessment, and if successful, you could secure a position on one of our 2026 Audit graduate programmes.

Key Skills:

Throughout the recruitment process we will be looking to learn more about your strengths.

To be successful on this programme, you will be required to demonstrate the strengths that we look for in our graduates at KPMG.

Learn more about what we look for and how to apply here.

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