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We are looking for an Associate Director to work in our team focussed on transformation, value for money and cost management in the public sector with a core focus on healthcare but with opportunity to grow into education, local government and defence if desired by the candidate. The team is part of the wider healthcare advisory business and has significant prospects for growth. Delivery of that growth offers clear routes to further progression within KPMG.

Role: Manager: Customer Insight Transformation 

Location: Any UK, within occasional commuting distance from London, Leeds or Manchester

Why Join KPMG as a Manager-Insight Transformation, Research & Analytics?

This role sits in the Insight team, within the Customer & Ops practice at KPMG.

The team is responsible for capturing, organising and analysing customer data signals to help our clients drive growth through a better understanding of their customers, to drive impact and improve the reputation and efficiency of the Insight function within a business. The Insight team does this through 2 propositions: -

Voice of Customer (VoC): Programmes that continuously capture, analyse and act on customer feedback to drive enterprise decision=making.

Our role is to design, implement and deliver these programmes-Insight Transformation: Helping clients leverage AI to transform how they operate and activate insight to improve performance and effectiveness.

What will you be doing?

As a Manager within the Customer team, and specifically the Insight team, the candidate will be responsible for-Helping to translate the Insight Transformation proposition into structured, repeatable programmes and delivery playbooks that can be deployed consistently across clients

• Supporting business development by contributing to proposals, solution design, scoping and costing for Insight Transformation engagements
• Designing futurestate insight operating models (processes, governance, roles, data/tech enablers) for client insight functions.
• Working with clients to help build transformation roadmaps that sequence people, process, data, technology and change activities into a coherent delivery plan
• Planning and running insightfunction diagnostics (interviews, documentation review, maturity assessments) and synthesising findings into prioritised recommendations.
• Developing and continuously improving internal methods, templates and reusable assets so the Future of Insight proposition can be delivered at scale.
• Leading onshore and offshore teams to deliver high quality client engagements.
• Owning responsibility for the financial management of client engagements
• Acting as a role model to upskill junior and non-insight trained team members
• Developing client relationships to enhance the reputation of KPMG as an advisor of choice and identify further client opportunities in the Customer & Operations team.

 

What will you need to do it?

• Background in strategy/transformation consulting, including organisational design
• Strong research and analytics capability (survey design, sampling, methodology, data analysis, project management
• Proven project management skills, handling multiple workstreams within complex programmes.
• Experience leading and motivating teams to deliver highquality outputs on time and within budget.
• Ability to derive insights from data and communicate them clearly through compelling storytelling and visualisation.
• Familiarity with VOC tools (e.g. Medallia, Qualtrics, Power BI) and their ongoing management
• Solutions-focused mindset with strong presentation and stakeholder engagement skills.
• Confident in providing thought leadership and advising clients on strategic direction.
• Understanding of AI applications in insight generation and VOC optimisation.
• Experience in business development, including proposal design and costing

 

Personal Attributes

Passion for insight and data-driven decision-making AI first mindset, with interest in promoting and embedding AI across teams

Why Managed Services?  As a Managed Services Apprentice you’ll work with clients who  outsource parts of their business to KPMG, offering specialist support when they need it most. Managed Service projects are often mobilised quickly and can range in size and scope – you could be part of a team of 10 to 650 colleagues working on a project at any one time - it is both exciting and challenging work.  Life as a Managed Services a... View full job description

Transfer Pricing

Grade: C

Job Title: Transfer Pricing Manager specialising in Transfer Pricing Audit

 

Recognised in the marketplace for our technical excellence, Transfer Pricing at KPMG is an integral part of the firm’s global community. Our firm is also renowned for its technical excellence in Audit, delivering high‑quality, rigorous audit work underpinned by strong analytical capability and professional scepticism. KPMG’s specialist Transfer Pricing Audit team sits within the firm’s national transfer pricing team and audits the transfer pricing arrangements of a range of businesses to identify transfer pricing risks.

Our team works on a broad range of audits from FTSE100 Group reporting engagements to UK statutory audits.

The KPMG specialist audit team have high levels of technical expertise and team members below partner and director work closely with the partners and directors in the team. There is extensive on the job coaching as well as more regular technical training sessions. The nature of the work provides an ideal environment for team members to rapidly increase their technical skills seeing a wide variety of audits. 

The team is a virtual team and there is the ability to work from any location.

The Responsibilities/Job Description

This role involves working on a range of audits to test whether the tax on the transfer pricing arrangements materially complies with the arm’s length principle as set out in the UK Transfer Pricing legislation.

Day to day, the work involves:

• Managing various transfer pricing audits and leading the day-to-day transfer pricing audit processes
• Coordinating with KPMG's Audit and Tax Audit teams on a range of audits
• Acting as the main point of contact for audit entity management teams
• Speaking to Audit Entities to obtain the facts
• Coaching and developing junior team members which will also include delivering training sessions and providing on-the-job coaching on a regular basis
• Ensuring timely reporting to senior management
• Actively contributing to sharing transfer pricing audit knowledge to the transfer pricing advisory team

The Person

We are looking for candidates with the following skills/experience:

• Either a CTA, CA, ACA, ACCA or attained a Bachelors or Masters degree in economics, finance, law, accounting or equivalent qualification
• Transfer pricing experience: preferably including experience of transfer pricing audits, policy setting, tax authority enquiries/Advance Pricing Agreements, operational transfer pricing, financing transfer pricing, project management and managing junior team members; or significant audit experience  
• Sound judgement and an enquiring mind, including the ability to objectively assess and challenge management’s assumptions and exercise professional scepticism
• Strong analytical skills and attention to detail
• High level of drive and enthusiasm with a positive attitude
• Keen ability and willingness to keep up to date technically and develop the technical ability of the team below you
• Ability to work autonomously and to take initiative as appropriate
• Highly organised with excellent communication and project management skills