The Opportunity

KPMG Customer Strategy and Transformation is a centre of expertise within our Strategy and Performance Transformation practice.  We are looking for exceptional candidates for a Senior Manager role, with a Financial Services focus (ideally Banking and/ or Insurance) and experience of at least one of our core propositions: Customer strategy and product innovation; Channel transformation, and the adoption of modern CRM and AI technologies; and Servicing innovation and reengineering of customer journeys across banking, affluent, health or general insurance, and/ or life insurance.

The Strategy and Performance Transformation practice is part of KPMG’s rapidly expanding Strategy Group, which delivers value for clients by challenging conventional thinking, bringing deep industry and functional insights and executing with investor-grade rigour.  We are a diverse team of over 180  practitioners, working collaboratively with and orchestrating KPMG’s broad set of capabilities within our Deal Advisory business.

Our team works closely with client executives who own: products; distribution channels; servicing centres; strategy and innovation teams; customer insight teams. We are accelerating our mission to create value, by turning ambitions into reality, through executing sustainable, fair and profitable customer strategies, at pace.

Capital projects consistently underperform in terms of budget, schedule, and value.  Stakeholders often lack confidence over the performance of their projects and programmes, and the transition to business-as-usual operation often fails to take advantage of the data and insight generated during the project implementation phase.  Data can enable and drive improvement as it has in many facets of our lives, with automation, digitalisation and AI now becoming the norm. 

It has quickly become a cheap commodity, easily created, and accessed.  However, capturing good quality, meaningful data to drive a completive edge, enable intelligence-led decision-making, helping to track and improve performance is today’s challenge for many organisations.  How do stakeholders obtain insights when served with an overwhelming volume of disorganised, poorly considered, badly constructed data?

Our Major Projects Advisory (MPA) team specialises in providing clarity to Boards, Executives and SRO’s and senior leaders across major public and private sector organisations, on the delivery of their complex projects and programmes. We work on some of the UK’s most strategically important programmes, and across all sectors including Utilities, Power, Energy, Transport, Natural Resources, Oil & Gas, Defence, Health and Education.

MPA comprises a multidisciplinary, diverse, outcome-focused team of 100+ industry experts who are driven by purposeful work to achieve positive change for our local communities and make a lasting global difference. ​ We enable greater transparency, efficiency, predictability and confidence, whilst helping navigate uncertainty. ​

We are a market leader in partnering with clients to maximise value through significant capital investments and complex transformations, working across projects, programmes and portfolios.  As trusted advisors, we support our clients across a broad range of areas in project and programme management, portfolio management, commercial and procurement, construction, ESG and technology.

As our Powered HR practice continues to grow we are seeking talented individuals with experience of Oracle implementations. This is a high-profile role within the team, requiring a balance of business development / sales origination and client delivery.

As our Powered HR practice continues to grow we are seeking talented individuals with experience of Oracle implementations. This is a high-profile role within the team, requiring a balance of business development / sales origination and client delivery.

KPMG’s Customer Transformation team within the Strategy & Performance Transformation practice is looking for exceptional candidates for a client-facing Associate Director role, with a Financial Services focus (ideally Banking or Insurance) and experience of customer transformation programmes.  

Our team works closely with client executives who own products; distribution channels; servicing centres; strategy and innovation teams; customer insight teams. We are accelerating our mission to create value, by turning ambitions into reality, through executing sustainable, fair and profitable customer strategies, at pace.