Overview 

KPMG Managed Services provide an innovative and cost-effective solution to the delivery of large-scale review and/or processing activity across multiple industries, geographies and processes.  The Managed Services operation is experienced in, but not limited to, remediation, complaint handling, claims processing, service delivery and conduct risk reviews.  

We bring together KPMG subject matter expertise, highly skilled operational resource and, where required, proprietary technology assets, providing clients with a single joined-up approach. 

Role Description 

• Operational delivery of a MS engagement, either on a large engagement as a deputy role under an Senior Operations Manager, or on a small (complex or simple) engagement as the lead Operations role.  

• Responsible for managing the mobilisation of new engagements as well as the ongoing delivery of established engagements.   

• Manages a team of up to 50+ people, working closely with offshore peers where relevant. 

• Acting as first point of contact for day to day client queries, as well as planning and preparing material for regular weekly and monthly meetings 

• Proactively work with several internal functions e.g. People Support, Planning and Insight to ensure successful delivery. 

Deliverables 

• Ensure that Managed Services principles are applied to engagement to deliver successful and well-controlled outcomes. 

• Ensure onshore and offshore teams are resourced with sufficient well-trained and well-motivated staff performing to their potential in line with current and predicted operational needs throughout the lifecycle of the project and in line with changing requirements. 

• Act as day to day contact for client relationship activities and provide input, preparation and support to reporting as appropriate. 

• Maintenance of Service Level Agreements in engagement (onshore and offshore), ensuring the client’s interest is protected at all times in complying with statutory regulations and legislation, whilst delivering on Managed Services and wider KPMG goals.  

• Liaison with experts and stakeholders from within the Firm to achieve exceptional quality standards across the operation, including subject matter experts and proprietary technology owners.  

• Identify, diagnose and oversee solutions to reduce sub-optimal business performance. 

  <