We are seeking an experienced Technical Architect to join our growing Microsoft Dynamics 365 practice, with a focus on Contact Centre solutions. This role involves designing and implementing robust technical architectures, ensuring seamless integration of software developments, and collaborating closely with clients and delivery teams. The ideal candidate will have deep technical expertise in Microsoft Dynamics 365 Customer Service & Contact Centre, and a strong track record in delivering complex, large-scale implementations.

Join our innovative Tax Technology & Innovation team at KPMG as an Assistant Manager, where you will help deliver and support the adoption of advanced technologies, including artificial intelligence, across our tax and legal practice and for our clients. In this role, you will work closely with project managers, senior leaders, and clients to implement solutions that address complex tax challenges and drive operational improvements.

You will play a key role in supporting project delivery, engaging with clients, and promoting technology adoption within the team. This is an excellent opportunity for someone with a passion for technology and innovation to develop their skills and make a meaningful impact in the tax industry. Prior experience in tax or accounting is advantageous but not essential.

Tax Technology & Innovation are a team of 300+ technologists providing technology enablement services and solutions across the Tax and Law business. This business has 2500+ tax & legal professionals covering multiple disciplines. We serve many thousands of clients and private individuals by providing a modern, market-leading suite of technology solutions that provide an efficient digital experience from routine to complex tax advice.

Tax is highlighted frequently as an industry where generative AI will have a significant impact on how services are provided. You will be working as a team at the forefront of navigating that change and redefining the way in which tax is determined in the UK and globally, making sure people and companies pay the right amount of tax with the minimum amount of effort.

The team is made up of Technology Consultants, Business Analysts, Product Owners, Data Architects & Engineers, multi-disciplinary Engineering teams and IT Service delivery professionals working on a large portfolio of systems used to improve productivity and solve key business problems across Tax & Legal. We also build cutting edge web portals for clients to interact with KPMG, maximising collaboration and ensuring seamless delivery of information to our clients.

At KPMG, we believe in the importance of creating consistently brilliant customer and employee experiences. The way we do that is by combining our unique insights with a talented team of experience designers alongside the transformation capability to make it real.