Managed Services - Manager

A key focus for KPMG’s GCT team is to help multinational groups and financial services clients manage their global tax compliance, reporting and statutory accounting obligations, through outsourcing, co-sourcing, transformation and technology. More information about our team is at the end of this job description.

We are looking for talented Managers to join us with technical experience such as:

• Strong tax and/or accounting compliance and reporting expertise and/or
• Strong VAT compliance and/or VAT process management expertise and/or
• Strong transfer pricing compliance and/or transfer pricing advisory expertise

We are additionally looking for experience in:

• Engagement management
• Tax governance and controls expertise 
• Transformation, transition and project management 
• Client relationship management
• Developing standardised methodologies
• Tax compliance process improvement/redesign expertise
• Advising on appropriate technology to support compliance and reporting processes

Roles & Responsibilities:

• Project manage the overall delivery of global and large UK tax and accounting compliance and reporting managed service projects;
• Manage the implementation of managed service and transformation solutions to ensure the widespread adoption across their business units;
• Support the implementation of technology solutions to support the delivery of our managed service solutions;
• Enable effective governance and issue resolution, and act as the central point of contact for international clients and KPMG overseas teams;
• Manage the tax business development process to progress leads to sales and support contract negotiation and agreement;
• Manage tax & statutory transformation projects ranging from redesigning processes, developing Centres of Excellence, upskilling & technology opportunities;
• Develop our tax service offerings and service delivery models;
• Establishing and maintaining strong client relationships with both existing and new clients;
• Line manage assistant managers and trainees and overseeing output of offshore resource in order to deliver client projects;
• Identify opportunities for additional services that the client may need and liaise with subject specialists;
• Coaching and technical support for other team members;
• Follow KPMG best practice and policy.
• Manage monthly governance calls with clients to share the impact of tax & statutory legislative changes on their business and the impact on key processes; 
• Manage issues and escalations arising from global tax compliance delivered under large multinational global engagements. Including but not limited to indirect tax, WHT, transfer pricing, corporate income tax and statutory compliance;
• Lead regular meetings to update clients on the performance of their tax compliance engagements through qualitive KPIs.

Knowledge and Experience:

• Strong project management/co-ordination skills and experience (e.g. on global compliance outsourcing engagements, tax/accounting transformation programmes or similar projects);
  Experience in process, risk and controls design
• Experience in transition, change management and stakeholder management
• Excellent interpersonal skills with strong oral and written communication skills. Communicates with impact, in a way that is open, honest, consistent and clear; 
• Awareness of technology and automation to drive efficiency, risk management and value
• Takes personal responsibility and accountability for own work</

This is a senior leadership role within KPMG’s Customer team – one of the fastest-growing and strategically vital areas of our firm. We help our clients to transform the way they interact and engage with their customers. In this client facing role, you will use our pre-built assets, robust methodology and technology alliances to enable greater speed to value for our clients and support us in generating a higher margin, longer term revenue stream for KPMG. 

These are really exciting times for KPMG Audit and the wider firm.  This is a new role to work within the newly established SoQM Centre of Excellence during a period of significant change for the SoQM.

Over the past 12 months, the management of the design of SoQM controls and their documentation has been transitioning from the SoQM Technical Team to the business.

The merger with KPMG Switzerland will require resource to lead the assessment and consideration of whether we can better align the approach to the SoQM in both the UK and Switzerland and if so, to oversee the design and implementation these changes.

Summary of Role

The SAP Alliance Lead is responsible for managing and developing the strategic partnership between KPMG and SAP, focusing on driving business growth by leveraging SAP solutions to deliver client services across various industries, including identifying new sales opportunities, leading joint go-to-market initiatives, and ensuring seamless integration between KPMG's expertise and SAP's technology offerings. 

We require an outstanding Alliance professional, with extensive client facing experience, knowledge of the people and propositions associated with SAP and the sales leadership skills to drive the growth that the SAP business presents to KPMG.

The “new” SAP Alliance offers a unique and considerable market opportunity for KPMG – where numerous companies will need to upgrade from legacy on-premise SAP (or indeed, other enterprise systems) to cloud-based solutions – for SAP, this is S4HANA.

Description of Role 

As an Alliance Lead you will be responsible for:

• Developing, nurturing and maintaining key and significant relationships with the Alliance Partner and acting as key contact / "face of" KPMG
• Regularly interfacing between the Alliance Team (or equivalent) at our Alliance Partners, chairing weekly update meetings and taking decisive action accordingly
• Enhancing our brand with our Alliance Partners - i.e. ensuring that KPMG is always front and centre of their partner ecosystem.  If our Alliance Partner is implementing their technology, they should wish to do so with KPMG as their implementation / consulting partner
• Drafting, agreeing, and most importantly, executing a go-to-market plan with our Alliance Partner. This plan should:
• Determine, foster and encourage key relationships - i.e. who from KPMG aligns with the key stakeholders at our Alliance Partner
• Agree how we generate demand in the market together and then, activate as appropriate
• Identify which opportunities / targets we will work on together and then, drive dogmatic activation plans in conjunction with appropriate Advisory colleagues and Alliance Partner Account Executives
• Prioritise our approach together - what are we focusing on; when; who is involved; what are the stage gate measurements of success
• Importantly, the plan needs to underpin how we work together and how we win together
• Ongoing and regular governance of both the plan, and also our successful relationship with the Alliance Partner
• Ongoing and regular updates to senior stakeholders from both KPMG and our Alliance Partner to meet KPIs, as well as monitor progress
• Make introductions as necessary - i.e. respective Sector Leads from both sides; or Industry Leads; or key Client / Account Leads AND monitor and track progress
• Arrange and lead networking opportunities with our Alliance Partners - these might be in the form of targeted lunches, dinners, round table discussions, or Ignition-led seminars.  Follow up on all leads generated via the Alliance Sales Team
• Attend and help to arrange the successful participation on Alliance-led Events - these may be Alliance Partner initiated and may also include overseas travel.  Again, follow up on all leads generated accordingly
• Proactively engage with client and targets, where appropriate, along with the Alliance Sales Team to help promote excellent KPMG relationships and our commitment to working with our Alliance Partners
• Support and lead all contractual arrangements between KPMG and our Alliance Partners to ensure that we maintain excellent Quality and Risk Management (QRM).  This will include agreeing Alliance contracts with our QRM team; continuance contracts on a periodic basis, and any reselling / influencing contracts, as appropriate.