MS Dynamics Solution Architect     
 

Role Purpose
KPMG Microsoft Business Solutions is building a world class Microsoft Dynamics Practice:  The team is focusing on advisory and implementation services that relate to the implementation of Microsoft Dynamics 365 (CRM & ERP). This will include leading the implementation of these systems and engagements relating to Independent Programme Assurance where third parties are delivering such programmes. 

The Solution Architect role is required to lead the technical delivery of Microsoft Dynamics 365/CRM centred solutions on large complex programmes or a portfolio, drive deep technical expertise within DevOps and functional leadership within the practice to deliver quality, client-centric solutions. Provides deep industry expertise to build and cultivate strong business relationships at a senior level. The role will champion innovation both within the firm and with clients, sharing Thought Leadership within the practice across the relevant Industry specialism. Collaborating with the Global team to enhance the out of the box Dynamics functionality, giving KPMG a unique selling point and also a resalable asset. Takes a leading role in identifying development needs of team members and provides coaching, mentoring or stretch assignments to support individuals achieve their full potential as well as promoting collaboration across team.
    
Role Responsibilities    

• Leads customer delivery of our Microsoft Dynamics 365/CRM centred solutions on large, complex programmes or portfolios, through the management of a team of professionals and possibly with the contribution of cross-functional/team specialists
• Effectively manages commercial and contractual aspects of an engagement to achieve expected levels of quality and profitability
• Executes projects to a level that meet member firm’s quality standards within a commercial context.
• Manages scope and delivers timely and quality deliverables
• Provides inputs/takes a lead in the creation of innovative and repeatable solutions that strengthen business performance and differentiate KPMG from our competition.
• Responsible for ensuring our pre-sales engagements are delivered with the same rigour and attention to detail as our client engagements.  
• Identify business/project risk and mitigates as necessary, does not undertake work that does not fit with firm capabilities or Risk Management criteria
• Deliver all consultancy according to the MBS and/or KPMG Methodology, ensuring that all software applications are implemented successfully according to the project plan
• Holds review on completion of projects to identify lessons learned and enhance future quality and commercial planning
• Works on CPD to maintain Microsoft accreditation status and keeping up to date with technical developments. 
• Role models Firm values and behaviours, actively promoting and supporting inclusive collaboration within the Practice
• Demonstrates the ability to drive change through motivating and influencing team members.
• Knowledge & Skills (including Qualifications)
• Deep technical expertise in DevOps and broad working knowledge of technical and functional capabilities of Dynamics CRM including appropriate certification is essential (CRM Online 2013, 2015, 2016 or 365).
• Strong technical architecture experience is essential especially around integrating Microsoft Dynamics CRM with other solutions such as other Microsoft products and third party or legacy systems.
• Extensive experience of leading the end to end delivery of multiple complex CRM solutions including systems integration and using the Microsoft technology stack.
• Proven experience in CRM Configuration, Customisation, standard workflows, dashboards, forms, views and standard

We have an exciting opportunity for a Senior Manager to join our rapidly expanding Corporate Treasury Services team. Our team is focused on serving the world's leading Corporate Treasuries with their most complex business challenges and is currently experiencing an exceptional rate of growth. The team offer deep treasury expertise in financial products and markets, risk management, systems, governance, valuation and accounting. We work closely with other high impact functions within KPMG such as Audit, Risk Consulting and Management Consulting to provide a wide range of treasury advisory services.

Using a wide variety of technical and sector-specific skills, KPMG's Risk Consulting group proactively helps clients increase profits whilst reducing reputational, operational, financial and other risks. We are experienced in managing diverse issues including fraud, regulatory compliance, risk frameworks and modelling, capital efficiency, corporate governance, dispute resolution, deriving value from contracts and much more.

A Senior Manager with a ORACLE Controls focus within the team would typically be responsible for driving delivery of all of our ORACLE service lines as part of the wider ERP & Business systems team, as well as developing new business from existing clients and new prospects, building deep and enduring relationships with blue chip organisations and establishing themselves as a subject matter expert in this type of assurance and consulting support.

Manager - Pre-Sales & Delivery Consultant

We are looking for an experienced Manager - Pre-Sales & Delivery Consultant (Contact Centre as a Service)  to take on this role in our growing practice. The role involves implementing solutions, collaborating with clients, and ensuring seamless integration of software developments and business processes.The ideal candidate will be an established professional with extensive experience in working on the Microsoft Dynamics 365 Customer Service & CCaaS area.  They will have an in depth view of how the Dynamics platform is evolving and be able to communicate the implications of this for both our clients and our teams. 

They will be passionate about developing a strong community ethic within the team and driving a high performance culture.  They will have strong collaboration skills and be comfortable working as part of a global team.
 

Responsibilities

• Assisting the pre-sales team in demo's, RFPs
• Be a champion for the D365 CCaaS Product
• Have an exceptional understanding of Dynamics 365 CCaaS capabilities and the wider CCaaS market 
• Driving collaboration across the CCaaS internal community 
• Building the eminence of KPMG Microsoft Business Solutions within the marketplace
• Meet and exceed customer expectations of business knowledge, skills and behaviour

Requirements

Qualifications and Skills 

• Deep and broad knowledge of CCaaS in general and Microsoft Dynamics 365 Customer Service & CCaaS
• Extensive consulting skills
• Business Process knowledge
• Broad understanding of software delivery 
• Excellent soft skills and leadership qualities
• Ability to work independently and as part of a team
• Relevant certifications in Dynamics 365 or related technologies
• Strong cross industry experience (Financial Services, Public Sector and Consumer Markets)

Experience and Background

• Experience of large scale CCaaS implementations
• Sales experience in Microsoft Dynamics 365 Customer Service & CCaaS
• Excellent presentation and demonstration skills

Reporting into the ER Manager, you will manage a broad and varied ER workload across the capability providing full support, coaching and advice to PL/PM/HRBP in a wide range of ER work, including day to day running of triage process. To guide the ER Advisor’s and to promote upskilling and development in role.