Cyber Operational Technology – Assistant Manager

Base Location: Hybrid/UK based (core office is flexible) network of 20 offices nationally:

www.kpmg88careers.co.uk/experienced-professional/#LeBlender.OfficeLocations[JC1] 

The KPMG Technology and Data function is a cornerstone of our business. We do work that matters to our local business and communities – supporting technical innovation and adoption of cutting-edge solutions across the UK. Working on complex engagements in Cyber Operations, this team is responsible for the delivery of cutting-edge technical solutions and trusted to get it right first time.

KPMG is one of the world's largest and most respected consultancy businesses, we've supported the UK through times of war and peace, prosperity and recession, political and regulatory upheaval. We've proudly stood beside the institutions and businesses which make the UK what it is.

We are seeking a proactive and customer-focused IT Service Operations Lead to oversee and enhance the End User Experience within our organization. This critical role is responsible for managing and optimizing IT services that directly impact employee productivity and satisfaction, including Onsite Support, Service Desk Operations, IT Tech Bars, New Joiner Support, Meeting Room technology, printing services, WiFi, and office network performance.

The role requires strong collaboration with end users, ensuring exceptional service delivery and experience outcomes. Utilizing tools such as the KPMG Nexthink Digital Experience Monitoring platform, the successful candidate will analyse user experience data, identify trends, and implement service improvements to meet the high standards of the professional services sector.

KPMG’s Infrastructure Group in the UK consists of over 400 professionals and is widely recognised as one of the world’s leading independent financial and business advisers in infrastructure.
We provide in-depth advice on the strategic, financial, regulatory and commercial issues driving investments in infrastructure across Transport, Power & Utilities, and Social Infrastructure in the UK and internationally. Our work includes market and policy design, economic analysis, deal structuring and execution, as well as strategic and transaction advice to enable private and public capital to fund infrastructure. We also work closely with other functions within KPMG to advise clients on mergers and acquisitions, valuations, tax, accounting, and due diligence.

The utilities sector is a key business area for the Infrastructure Group and encompasses work for the large clients in the sector including all of the leading UK energy and water companies. We provide in depth strategic and technical advice on corporate finance issues, corporate financial management; regulatory finance, regulatory policy, business and financial planning, as well as other issues affecting value. We are widely recognised by many industry stakeholders as one of the most innovative advisors influencing the future of the sector.

The Cyber Strategy Manager role is pivotal to the sustainable growth of the Cyber Strategy service area within the UK, supporting the delivery of cyber strategy services within our Infrastructure Government and Healthcare (IGH) sector.

KPMG’s Cloud Transformation practice is an award-winning team of over 50 consultants that helps clients transform the way CIOs and their teams deliver technology services to their business stakeholders. Our team help the UK’s largest and most complex organisations develop cloud strategies, build the operating models, architectures and capabilities to deliver value from cloud, and operate their cloud or hybrid estates effectively and cost-efficiently.

To support our clients, we use KPMG’s deep industry insights, C-suite relationships, cloud architecture capabilities, alliances and accelerators ranging from our cloud value labs, KPMG Cloud Cost Management models, Cloud controls frameworks and landing zones.  Our 350+ strong engineering teams implement these strategies and solutions – sitting at the heart of major transformations across the UK, helping technology executives convert business strategy into compelling technology outcomes.