At KPMG Microsoft Business Solution we implement best in class solutions for ERP and CRM. We have extensive knowledge and expertise in all areas, enabling us to provide our clients with an integrated end-to-end solution. Our solutions are based on the Microsoft Dynamics range of products which enables us to deliver, powerful, adaptable Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) to our customers. Such systems are strategic IT solutions which integrate all the management information across an entire organisation into one single intuitive software application. They embrace all departments of a company from finance to manufacturing to customer relationship management, HR and sales, in one single system. 

The Role: 

The Project Manager runs projects of any size in an efficient and effective manner, and is responsible for their delivery within agreed timescales, budgets and conformance to agreed requirements. This person is also responsible for the efficient utilization of assigned staff and any associated third parties and for ensuring that all project activities conform to the company’s quality management standards and processes. 

• Plans and manages assigned projects, keeping customer and senior management informed about project progress; 

• Compiles and agrees the project plan with the client. 

• Compiles and agrees with the client any Statements of Work in line with contractual arrangements with the client. 

• Monitors progress against project plan and budget, correcting and / or escalating abnormal situations Maintains the Project Plan, in particular with forecast completion dates and impact analysis; 

• Tracks actual costs vs plan (using Microsoft project and our internal Dynamics AX time recording system); 

• Maintains awareness of all ongoing non-trivial problems towards their solution. Ensures that project objectives are met; 

• Monitors and controls all individuals allocated to the project ensuring that all project activities are carried out in accordance with the appropriate standards. This includes ensuring that activities are planned and executed in line with the KPMG Microsoft Business Solution project delivery methodology; 

• Manages any third parties that may be involved as sub-contractors within the project, as relevant, and ensures that any deliverables are produced on time, to required quality standards, and in line with agreed commercials; refers as needed to the Program Manager in case any escalations are required. 

• Ensures Risks and Issues are being correctly assessed and reported. Pro-actively predicts and mitigates risk;

• Ensures Decision and Action logs are being maintained from the key project governance meetings;

• Ensures the Change Log is maintained and that Change Control is being effectively applied;

• Applies solid configuration management principles in managing the overall Project Document library for KPMG Microsoft Business Solution deliverables to be handed over to the client;

• Maintains and publishes the project dashboard by obtaining the critical data either directly from internal systems or from the relevant project resources:

• Weekly Product Backlog Stats/ Burndown graph / Risks and issues stats / Defect and % complete stats / Task Completion Stats / Change Log Stats

• Prepares weekly reports for review by the KPMG Microsoft Business Solution Program Manager, prior to distribution to the client;

• Participates in client reporting sessions, including weekly progress review meetings

• Tracks actual vs. budgeted costs and effort on a weekly basis;

• Plans and monitors any validation activities with the customer to ensure that all requirements are met;

• Plans and monitors any internal verification activities, including any reviews, walkthroughs and testing, and oversees the correction of non-conformities to ensure quality of all project deliverables;

• Plans and monitors release and implementation activities (e.g. release and/or implementation plans, hand over/support documentation, etc.);

• Works very closely with the Solution Architect on an ongoing basis in ensuring the overall quality of deliverables prior to release to the client;

• Receives, analyses and co-ordinates the implementation of project/system live changes requested by the customer when applicable;

• Addresses all project customer satisfaction issues, escalating feedback as necessary for further action;

• Participates in KPMG Microsoft Business Solution resource management, utilisation and capacity planning processes. Liaises with the Resource Manager and other Project Managers to ensure optimum utilisation of allocated resources in line with contracted commercial endeavours;

• Contributes towards continuous refinement and improvement of our best practice project delivery methodology. Liaises with peers to provide assistance and convey lessons learnt as required, in order to promote and improve the overall program and project delivery capabilities of KPMG Microsoft Business Solution;

• Tracks any sub contracts and work orders in consultation with the finance function;

• Liaises with the purchasing department to in raising Purchase Orders to cover approved work orders;
  
  The Person: 

  • An established Project Manager with a proven track record of delivery of software implementation projects. Full lifecycle implementation experience is required; 

  • Experience managing third party sub-contractors, ideally including independent software vendors (ISV’s); 

  • Proven successful delivery of projects exceeding 750 man-days in services delivery effort; 

  • Experience in managing teams of more than 10 staff; 

  • Very strong Microsoft Office skills particularly with Microsoft Project, Excel and SharePoint; 

  • Prince 2 Practitioner / certified APM professional preferred; 

  • Experienced in Agile project management, ideally with direct experience and knowledge of tools including Jira, VSTS, TFS, and of methodologies including Scrum and Kanban; 

  • Ideally experience and specialism in ERP and / or CRM implementation projects, preferably utilising the Microsoft stack; 

  • Excellent time management skills with demonstrable experience of working under pressure to tight deadlines and managing a high workload with conflicting priorities; 

  • Excellent interpersonal skills and the ability to influence and manage a range of relationships in a complex environment; 

  • Strong communication skills (verbal, written and listening): an ability to present information concisely, to communicate in a manner applicable to all levels; 

  • Able to produce high quality and professional presentations; 

  • Excellent attention to detail and ability to ensure documents are consistent in language, terminology and style; 

  • Flexible approach to work with a focus on delivery to deadlines and high standards; Ability to handle highly confidential information with tact and discretion;