The Senior Manager role is central to delivering complex client engagements, shaping the strategic direction of KPMG’s Legal Business Services (LBS), and building our market presence. You will lead large-scale, multi-national transformations that embed legal into business processes, leveraging AI, technology, and managed services to redesign legal fulfilment.

You will also play a leadership role in developing our people, propositions, and culture, ensuring LBS continues to grow as a leading provider of legal transformation services.

Manager - Global Immigration 

Base Location: London

The KPMG Immigration function is a cornerstone of our business. 

We are a disrupter in the legal services industry offering legal advisory services combined with new law and technology driven offerings and multi-disciplinary solutions. Our lawyers have the benefit of being part of an exciting start-up business within a leading global professional services firm.  We do work that matters, serving the country with diligence and expertise.

KPMG is one of the world's largest and most respected consultancies.  We've supported the UK through times of war and peace, prosperity and recession, political and regulatory upheaval. We've proudly stood beside the institutions and businesses which make the UK what it is

We are responsible for the delivery of best-in-class Law solutions and trusted to get it right first time.

Why Join KPMG as a Global Immigration

As a member of the client service team, supervise and manage engagements and other related activities under the general direction of partners, directors, and/or senior managers, leading staff, consultants and assistant managers in providing outstanding client service.

What will you be doing?

• Managing team activities to ensure compliance with KPMG risk management policies and procedures and manage engagement administration.
• Supervising and coaching junior members of staff to help them realise their full potential
• Final review of materials and communications for senior members of the practice for KPMG/client representation to immigration authorities and government officials
• Monitor client service standards, swiftly addressing delivery failures (such as missed SLAs) and implement resolution plan to ensure these are prevented
• Be responsible for effective management of engagement financials, cash collection and review of significant invoices

What will you need to do it?

• Extensive demonstratable experience in Global Immigration
• Thorough understanding of immigration concepts and issues and pro-actively research current immigration developments
• Previous experience working at Manager level within Global Immigration
• Experience of managing small teams, coaching and mentoring junior staff
• Excellent level of attention to detail and accuracy and strong IT skills including very good MS Office (Word, Excel and Power Point

Skills we’d love to see/Amazing Extras:
 

• Communication: Very good level of written and verbal communication skills.
• Project Management: Excellent organisation skills with ability to plan, prioritize, meet deadlines and monitor budget.
• IT: Strong IT skills, including very good MS Office (Word, Excel and Power Point)

Job Title:  Manager – Legal Business Services

Role Overview
As a Manager in KPMG’s Legal Business Services (LBS) team, you will lead client delivery across legal transformation projects, driving innovation in contract management, legal technology, and operating model design. You will play a pivotal role in helping clients embed legal into business processes, harnessing AI and automation, and redesigning their legal supply chains.

This is a client-facing leadership role, with responsibility for scoping, designing, and delivering engagements, as well as developing our propositions and helping to grow the LBS business.

What you will do

• Lead client engagements, from diagnostics to delivery, applying our methodologies.
• Design target legal operating models and implement transformation roadmaps
• Oversee legal technology implementation projects, ensuring effective integration into enterprise systems (e.g. CLM, AI, Matter and Spend Management)
• Drive managed services design and transition, enabling scalable delivery of contracting and legal processes.
• Facilitate client workshops to capture requirements and prioritise initiatives by value, risk, and feasibility.
• Contribute to business development through proposals, thought leadership, and pre-sales support.

Leadership & Management

• Manage multi-disciplinary engagement teams, ensuring high-quality delivery and adherence to KPMG standards.
• Mentor and coach junior team members, contributing to their development and the growth of the practice.
• Collaborate across KPMG service lines and global teams to deliver integrated, cross-functional solutions.

Skills & Experience

• Strong consulting or professional services experience, ideally with exposure to legal, contracting, or compliance.
• Proven experience in leading delivery of transformation projects (e.g. CLM, operating model, process redesign).
• Strong understanding of project management methodologies (Agile and traditional).
• Demonstrated ability to engage senior stakeholders and build lasting client relationships.
• Experience with legal technology platforms (e.g. Ironclad, CPAI, DocuSign CLM, iCertis, SirionLabs, Wolters Kluwer, Harvey) is desirable.

This is a director-level role with responsibility for operations, managing a team on a day-to-day basis, and reporting to the Head of Marketing and Communications.

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