In order to support the growth of our capabilities within the CO&I FS Operations team, we are currently looking to recruit Senior Managers who can make a significant contribution by combining an understanding of the Insurance, Wealth, Pensions & Retail Investments industry with transformation, reorganisation and optimisation capabilities.

Description of Role

You will be playing a crucial role in helping to drive growth in the Insurance, Wealth, Pensions and Retail Investments sector by:

• Working closely with the Insurance, Wealth, Pensions and Retail Investments leadership team to drive growth in the consulting practice, you will be responsible for the delivery of consulting assignments and managed services to a range of firms, predominantly Insurers, Wealth Managers, Life and Pensions companies, platform businesses, IFA Networks and firms that provide support and outsource services to the Wealth Management industry.
• Leading & delivering consulting engagements for Insurance, Wealth, Pensions and Retail Investment clients, as well as supporting the wider Insurance, Wealth, Pensions and Retail Investments Consulting team.
• Being responsible for identifying opportunities and developing relationships with clients. You will leverage and develop your own network as well as developing relationships with clients to understand their issues and, from that, develop solutions and add value.
• Actively supporting our people strategy through coaching and development of team members and acting as a Performance Manager for several people.

This team is a priority growth area for KPMG with significant investment plans and big growth ambitions. Joining us offers the opportunity to work with Insurance, Wealth, Pensions & Retain Investments sector clients on exciting, high profile and leading-edge engagements with the potential to:

• Rapidly develop your career by becoming part of a growing team:
• Accelerate your personal development through varied and exciting client opportunities coupled with focused learning & development with a world class brand; and
• Develop yourself as a consultant, manager and leader
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Role Dimensions

Leadership & Management:

As a senior manager, the incumbent will be actively supporting our people strategy through coaching and development of team members and acting as a Performance Manager for several people.

Stakeholder Interaction & challenges:

Our team is at the heart of supporting our clients in shaping, planning and delivering critical business change. 

The team focuses on transforming the performance of organisations helping them focus on the customer to drive growth, implementing an operating model that is efficient and delivering technology to underpin the scalable growth our clients are demanding.

Our clients are experiencing significant disruption.  The rapid adoption of new digital technologies, the emergence of non-traditional competitors and more stringent regulations mean that today’s Insurance, wealth, pensions & retail investments customers are more empowered, demanding and price conscious.

Impact, Risk, Accountability & Governance:

Our senior managers operate in the Customer and Operations FS Ops service line within Advisory specifically aligned to Insurance, Wealth, Pensions & Retail Investments

Job Description

The Insurance, Wealth, Pensions and Retail Investments industry is facing unprecedented levels of change - acceleration of technology and digital transformation, M&A activity to build new capabilities, spotlight on ESG and complexity of the regulatory landscape – resulting in our clients embarking on enterprise transformation initiatives that revolu

We are looking for a Senior Manager to join our Global Mobility Services (GMS) team, in London. GMS is a fundamental part of the People Services group and is currently enjoying accelerated growth and numerous exciting opportunities.

We are seeking a proactive and customer-focused IT Service Operations Lead to oversee and enhance the End User Experience within our organization. This critical role is responsible for managing and optimizing IT services that directly impact employee productivity and satisfaction, including Onsite Support, Service Desk Operations, IT Tech Bars, New Joiner Support, Meeting Room technology, printing services, WiFi, and office network performance.

The role requires strong collaboration with end users, ensuring exceptional service delivery and experience outcomes. Utilizing tools such as the KPMG Nexthink Digital Experience Monitoring platform, the successful candidate will analyse user experience data, identify trends, and implement service improvements to meet the high standards of the professional services sector.

• Extensive experience in prominent languages such as Python, Scala, Spark, SQL.
• Experience working with any database technologies from an application programming perspective - Oracle, MySQL, Mongo DB etc.
• Experience with the design, build and maintenance of data pipelines and infrastructure
• Robust understanding of design practices and system architecture and with a focus on data security
• Extensive experience of defining code review standards to drive quality
• Excellent problem solving skills with experience of troubleshooting and resolving data-related issues
• Experience working with cloud platforms and in particular architecting with native cloud resources relevant to data problems
• Extensive experience driving and leading Agile methodologies (Scrum, pair-programming etc)
• Have the ability to work in a cross functional team of Business Analysts and demonstrating an excellent understanding of business requirements.
• Strong communication skills along with ability to lead a team towards a great product/service and articulate technical strategies to non-technical audiences including clients at all levels including C-suite

The KPMG Audit Technology team is dedicated to building cutting-edge solutions in close collaboration with the Audit function. We blend audit expertise with the latest technology, enabling us to understand the challenges our customers face daily and develop indispensable products that simplify their lives while promoting Audit Quality.

As a crucial member of the team, you will collaborate with a talented mix of Product Owners/Managers, Solution Architects, Experience Designers, Business Analysts, and Testing Specialists. Together, we build, deliver, and manage a portfolio of truly exciting products.

In recent years, our products' size and scale have rapidly expanded, leading to significant growth in our technology capability. There's never been a better time to join us.

With our ambitious growth plans, your future here is something to get excited about. As a valued team member, you'll be expected to stay current with the tech field and the latest trends in Audit delivery.