We are seeking a proactive and customer-focused IT Service Operations Lead to oversee and enhance the End User Experience within our organization. This critical role is responsible for managing and optimizing IT services that directly impact employee productivity and satisfaction, including Onsite Support, Service Desk Operations, IT Tech Bars, New Joiner Support, Meeting Room technology, printing services, WiFi, and office network performance.

The role requires strong collaboration with end users, ensuring exceptional service delivery and experience outcomes. Utilizing tools such as the KPMG Nexthink Digital Experience Monitoring platform, the successful candidate will analyse user experience data, identify trends, and implement service improvements to meet the high standards of the professional services sector.

Infrastructure Advisory Group (IAG), a part of KPMG Advisory in the UK, consists of about 400 professionals and is widely recognised as a leading independent business, financial and regulatory adviser in the infrastructure space. The group has won many awards, including Financial Advisor of the Year (Infrastructure Journal) for several years. The group has presence across the UK and is organised on a national basis, operating under a single national cost centre.

We provide in-depth advice on strategic, financial, regulatory and commercial issues driving investments in infrastructure across Transport, Power & Utilities, and Social Infrastructure in the UK and globally. Our work includes market and policy design, economic and regulatory analysis, deal structuring and execution, as well as strategic and transaction advice to enable private and public capital to fund infrastructure. We work closely with other functions within KPMG to advise clients on mergers and acquisitions, valuations, tax, accounting, and due diligence.

Managed Services, Tax Technical - Manager

A key focus for KPMG’s GCT team is to help multinational groups and financial services clients manage their global tax compliance, reporting and statutory accounting obligations, through outsourcing, co-sourcing, transformation and technology. More information about our team is at the end of this job description.

The Tax Technical team is a critical enabler to all tax activities within GCT and provides expertise into KPMG’s complex tax audits.  Audit quality is of paramount importance and to do this efficiently, we maintain a dedicated and enthusiastic team of tax specialists.  We are also the engine room of the tax reporting, compliance, governance and low-level advisory work undertaken by the wider GCT team – servicing large domestic compliance clients as well as our Global Compliance clients.

Roles & Responsibilities:

• Builds and develops positive constructive relationships inside and outside KPMG;
• Manages tax technical input on a mix of listed and non-listed multinational groups including involvement in the audit of tax in financial statements;
• Supporting clients with their group/statutory Tax Reporting needs;
• Provide advice to clients on GAAP conversion projects;
• Provide technical input to tax accounting project work;
• Manage the delivery of corporate tax compliance engagements and helping to lead compliance outsourcing contracts;
• Provide advice to clients on the tax and tax accounting implications of new legislation;
• Responding to client requests for ad hoc technical advice;
• Supporting on sales activities by working with more senior members of the team to generate additional work opportunities for both existing clients and targets; supporting proposals and propositions across functions, sectors and accounts;
• Coaching, career management and technical support for other team members;
• Follow KPMG best practice and policy;

Knowledge and Experience:

• Strong working knowledge and experience of corporate tax legislation and its application;
• Knowledge of tax accounting is an advantage but not essential
• Demonstrates curiosity and open mindedness to new ideas approaches and perspectives;
• Excellent interpersonal skills with strong oral and written communication skills;
• Communicating with impact, in a way that is open, honest, consistent and clear;
• Awareness of technology and automation to drive efficiency, risk management and value;
• Takes personal responsibility and accountability for own work. Sustains a high level of drive, shows enthusiasm and a positive attitude when coping with pressure at work;

Global Compliance & Transformation (our Team)

At KPMG we have re-imagined careers in Global Compliance & Transformation (GCT). Our clients leverage KPMG’s compliance and transformation expertise and technology to drive better visibility, greater efficiency and improved risk management across their organisation.  Ultimately we prepare groups for the future of digital compliance helping them develop a sustainable, technology- enabled and holistic future state operating model.

We are winning new clients and are rapidly growing our team as a result of these investments and successes. As part of an established KPMG network of expert teams and delivery centres, you will have a fantastic opportunity to experience the global nature of these services. Delivery is underpinned by our innovative KPMG Digital Gateway platform. This is an exciting time to be part of our GCT team at KPMG where reimagining tax is a strategic priority for our UK and Global business.  We have a diverse client base, from mid-market to F

The Cyber Strategy Manager role is pivotal to the sustainable growth of the Cyber Strategy service area within the UK, supporting the delivery of cyber strategy services within our Infrastructure Government and Healthcare (IGH) sector.

We are currently looking for a Senior Manager who can make significant contributions to the FS Operations team with a specific focus on Capital Markets, through sector expertise, client engagement, identification and delivery of new business opportunities. You will help grow the Capital Markets business by contributing to revenue targets, expanding the pipeline of opportunities and developing value propositions for the market in which we operate.  We are looking for an experienced individual who is highly motivated, passionate about what they do and can add further to the continued success of our market leading capital markets advisory team.