We are seeking a proactive and customer-focused IT Service Operations Lead to oversee and enhance the End User Experience within our organization. This critical role is responsible for managing and optimizing IT services that directly impact employee productivity and satisfaction, including Onsite Support, Service Desk Operations, IT Tech Bars, New Joiner Support, Meeting Room technology, printing services, WiFi, and office network performance.

The role requires strong collaboration with end users, ensuring exceptional service delivery and experience outcomes. Utilizing tools such as the KPMG Nexthink Digital Experience Monitoring platform, the successful candidate will analyse user experience data, identify trends, and implement service improvements to meet the high standards of the professional services sector.

The role of Pursuit Manager is to establish and manage the pursuit process to support the pursuit team and Lead Partner and provide writing expertise. This position will manage significant pursuits across advisory (and often more than one at the same time).

Infrastructure Advisory Group (IAG), a part of KPMG Advisory in the UK, consists of about 400 professionals and is widely recognised as a leading independent business, financial and regulatory adviser in the infrastructure space. The group has won many awards, including Financial Advisor of the Year (Infrastructure Journal) for several years. The group has presence across the UK and is organised on a national basis, operating under a single national cost centre.

We provide in-depth advice on strategic, financial, regulatory and commercial issues driving investments in infrastructure across Transport, Power & Utilities, and Social Infrastructure in the UK and globally. Our work includes market and policy design, economic and regulatory analysis, deal structuring and execution, as well as strategic and transaction advice to enable private and public capital to fund infrastructure. We work closely with other functions within KPMG to advise clients on mergers and acquisitions, valuations, tax, accounting, and due diligence.

Power & Utilities (P&U) is one of the large business area of the IAG and encompasses work for major clients in the sector, including all UK utilities as well as some of the largest energy and water companies in Europe and beyond. We provide in-depth strategic and technical advice on strategy and business planning and analysis, funding and financing of projects, regulatory finance, corporate finance, regulatory policy as well as in other areas to help our clients create value for both shareholders and customers. Our work combines elements of policy, finance, economic and strategy to assist our clients in structuring investments, securing financing, supporting regulatory regimes for the benefit of customers as well as maximising shareholder value. We are widely recognised by many industry stakeholders as market leaders influencing the future of the utilities sector.

Our P&U business is currently divided into 7 practices: Finance, Projects, Strategy, Water regulation,  Energy regulation, Transactions, and Benchmarking, and is continuously expanding with double digit growth over the last 10 years. As such we are looking for high quality candidates to support our growth and development of existing and new service lines, while building on the work already undertaken in the Group.

The Role

We are looking for a Manager to support the fast growing Power & Utilities Projects team covering water and energy infrastructure including new nuclear generation, onshore and offshore networks, interconnectors, and other major assets.

The Projects business is focussed on designing new markets and advising on in-house and competitive delivery models for major infrastructure projects and programmes.  We advise companies, developers, bidders and regulators on all aspects of delivering major infrastructure assets and competitive procurements. Some of the projects we have advised on include Hinkley Point C, potential investor in Sizewell C, Thames Tideway Tunnel, Hydrogen Transport Business Model, multiple Direct Procurement for Customers (DPC) projects, OFTOs, Special Infrastructure Projects Regime (SIPR), Cap and Floor Interconnectors, Competitively Appointed Transmission Owners (CATOs) and new nuclear projects (NNPs). Our clients are typically based in the UK and across Europe.

Services provided by the P&U Projects team include:

─ Strategic and policy advise to major developers, bidders and other stakeholders, including government bodies and regulators on delivering utilities infrastructure and in particular large projects

─ Design of bespoke delivery models—this includes funding models (such as RAB, PPA, CfD), financing strategy and structures, Government or third party support packages, and State aid / UK subsidy control approval strategy and applications.

─ procurement and commercial advise including construction cont

We are looking for seasoned GBS practitioners to join us and help grow our GBS advisory practice in the UK, to shape and articulate the GBS/SSC strategy and value proposition to C-level and VP level clients.

You'll design and develop GBS/SSC shared services operating models for our clients across various corporate functions such as finance, HR, IT, supply chain/logistics, procurement etc including governance and service management capabilities, along with the service catalogues and service level agreements, and apply leading practice end to end process expertise in one or more core finance, HR, IT, supply chain/logistics, procurement or other corporate functions in order to design and implement new re-engineered processes in a Shared Services or Business Process Outsourcing operating model  

• Extensive experience in prominent languages such as Python, Scala, Spark, SQL.
• Experience working with any database technologies from an application programming perspective - Oracle, MySQL, Mongo DB etc.
• Experience with the design, build and maintenance of data pipelines and infrastructure
• Robust understanding of design practices and system architecture and with a focus on data security
• Extensive experience of defining code review standards to drive quality
• Excellent problem solving skills with experience of troubleshooting and resolving data-related issues
• Experience working with cloud platforms and in particular architecting with native cloud resources relevant to data problems
• Extensive experience driving and leading Agile methodologies (Scrum, pair-programming etc)
• Have the ability to work in a cross functional team of Business Analysts and demonstrating an excellent understanding of business requirements.
• Strong communication skills along with ability to lead a team towards a great product/service and articulate technical strategies to non-technical audiences including clients at all levels including C-suite