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Experienced Professional

CE Lead Consultant

Location: Multiple locations

Business Area:

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Experienced Professional

Director Public Sector Sales - AI Business Solutions

Location: Multiple locations

Business Area:

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Experienced Professional

Platform Lead - Audit Engineering

Location: Multiple locations

Business Area: Technology

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Experienced Professional

Senior Manager - Private Client Tax (Birmingham)

Location: Birmingham

Business Area: Legal Services, Private Client

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Experienced Professional

Team Leader

Location: Multiple locations

Business Area: Forensic

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Experienced Professional

Managed Services Director - Global Compliance & Transformation (GCT)

Location: London

Business Area: Tax Managed Services

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CE Lead Consultant

Location: Birmingham, Bristol & Other locations

Capability: Advisory

Experience level: Manager

Employment type: Full Time

Contract type: Permanent


 

KPMG’s Microsoft Business Solutions practice is one of the most experienced and fastest growing Microsoft transformation teams in the UK. We partner with organisations to modernise their customer engagement, combining Dynamics 365, Power Platform, Microsoft Cloud, and innovative AI solutions like Copilot. 

Our work spans modern contact centres, intelligent customer and colleague experiences, low code innovation and data driven automation. We value clarity, curiosity and doing work we are genuinely  

The Role 

As a Lead Functional Consultant at Manager level within KPMG, you will play a central role in shaping and delivering Dynamics 365 Customer Engagement and Power Platform solutions. You will bring structure to client conversations, help teams stay focused on what really matters, and guide projects so that the final solution is both practical and grounded in real business need. 

You will lead functional delivery across one or more workstreams, working closely with clients to understand how they operate today and where they want to get to. You will make the best use of what Microsoft already provides, keeping customisation sensible and helping clients adopt modern capability including Copilot and conversational AI. You will work with technical colleagues to ensure the overall solution is coherent and follows good practice. 

This is a hands on leadership role. You will actively shape business processes, configure Dynamics 365 where needed, support user adoption and help less experienced consultants grow. You will also engage in early shaping, supporting proposals, demos and early design work. 

Key Responsibilities 

  • Run Client Workshops: Ask the right questions, help clients make decisions and bring clarity to complex discussions. Keep conversations grounded in real business need rather than lengthy theoretical debate. 

  • Guide and support the delivery teams: Provide day to day direction to functional consultants and analysts across onshore, nearshore and offshore teams. Keep the solution aligned to the agreed design throughout testing, data work and cutover 

  • Deliver hands on configuration: Configure Dynamics 365 CE components such as tables, forms, views, business process flows and security roles. Work with technical colleagues when extensions, integrations or more advanced capability is required. 

  • Support the use of AI and modern features: Help clients understand where Microsoft Copilot, Copilot Studio and conversational AI can offer value. Shape early thinking and support proof of concepts where needed. 

  • Champion quality: Keep documentation meaningful and consistent. Help shape user acceptance testing, identify risks early and make sure decisions are clearly recorded. 

  • Documentation and Knowledge Transfer: Create clear, well structured documentation, process maps and training materials that help clients understand their solution and enable a smooth handover to support teams. 

  • Help our people grow: Coach members of the team, share what you learn and contribute to reusable assets and accelerators. 

  • Build trusted relationships: Be the functional voice clients rely on. Communicate clearly, keep things simple, and offer honest, practical advice. 

  • Support presales and shapingContribute to proposals, demos and early design conversations. Help set the direction for client engagements from the outset. 

What You’ll bring 

We do not expect everyone to tick every box. What matters most is strong functional thinking, a solid track record delivering Dynamics 365 CE solutions and the ability to guide teams calmly and clearly. 

  • track record leading functional delivery on CRM projects, ideally across Sales, Customer Service or Field Service. Experience shaping end to end processes and understanding how data, automation and customer journeys fit together. 

  • Able to turn complex business requirements into clear, practical designs that minimise customisation and follow Microsoft good practice. 

  • Solid experience with Power Apps, Power Automate and an understanding of how they sit alongside Dynamics 365. Awareness of Power BI and Azure services is useful. 

  • Comfortable guiding functional teams, shaping day to day decision making and keeping delivery on track. Calm, practical and confident working with senior stakeholders. 

  • Experience across delivery, client engagement and presales, ideally in a consulting environment. 

  • Comfortable working in agile or more structured delivery methods, from early discovery through to deployment. 

  • You’re adaptable in fast moving environments, able to manage competing priorities and maintain high standards of accuracy and quality in your work. 

  • Relevant Microsoft certifications or a clear plan to achieve them 

Desirable Skills 

  • Experience with Microsoft Copilot, Copilot Studio and emerging AI capability in Dynamics 365 

  • Knowledge of CCaaS, Omnichannel and broader customer experience tools 

  • Ability to support the design of clear, insightful Power BI dashboards 

  • Familiarity with industry accelerators and new Dynamics 365 releases 

  • Additional certifications across Power Platform, Azure, ITIL or change management. 

Why Join KPMG’s Microsoft Business Solutions Team? 

  • Shape meaningful, modern programmes: Work with clients who genuinely want change. You will design solutions that make real improvements to customer and colleague experiences. 

  • Be part of a strong functional community: Join a group of functional and technical specialists who share patterns, challenge ideas and learn from one another. There is space to specialise, stay hands on or broaden into architecture. 

  • Ways of working that make sense: Work in the setting that best supports delivery. That may mean being on site with clients to shape decisions in real time or working from home or the office when it suits the work. 

  • Lead and help others grow: This is a lead functional consultant role with plenty of opportunity to guide delivery and help develop the next generation of consultants. 

  • Room to grow professionally: You will have access to consulting development, architecture pathways and opportunities to deepen your Dynamics and Power Platform expertise. 

  • Breadth beyond technology: Work alongside colleagues in data, cyber, customer experience, operating model and finance transformation to create solutions that deliver real outcomes. 

  • Strong partnership with Microsoft: Benefit from early insight into new capability and access to product specialists. 

  • A culture that values clarity and thoughtful design: We favour straight talking over jargon and good design over shortcuts. We want people to feel proud of the work they deliver and to feel supported by the team around them. 

If this sounds like the kind of work you want to do, we’d genuinely love to speak with you. 


Director Public Sector Sales - AI Business Solutions

Location: Birmingham, Bristol & Other locations

Capability: Advisory

Experience level: Director

Employment type: Full Time

Contract type: Permanent


 

Role Overview

At KPMG, you will bring your industry knowledge and technology experience to map customer business challenges to Microsoft AI Business Solutions, shape end-to-end transformational journeys, and deliver real business value to our clients. The core element of the role is to drive new business in Central Government clients through collaborating with the broader firm, owning the Microsoft alliance within the sector and leveraging your industry connections to identify new opportunities and building partnerships to overseeing bids and ensuring successful delivery. This role requires a blend of strategic vision, operational excellence, and a deep understanding of the public sector landscape.

 

As part of this role, you will lead our teams, and coach and mentor junior members in their own career progressions whilst contributing to our overall go-to-market activities through building the KPMG brand and being visible as a leading advisor within our clients, the market, and our alliance partner Microsoft. You will also be a key part of the governance layer within the practice ensuring compliance and quality is at the heart of our sales approach.

This role is crucial in shaping the sales and pre-sales strategy, delivering high-impact presentations, and demonstrating the value of solutions to potential clients. The Director will also play a key role in building and maintaining strategic relationships with key stakeholders, both internally and externally.

You will be responsible for driving revenue growth and market share within the public sector, predominantly Central Government, focusing on Microsoft solutions and services within the AI Business Solutions pillar. This is a critical role for our firm, and we are looking for a proven leader with a strong track record of success in selling complex solutions to the Public Sector.

 

Key Responsibilities

Develop and Execute Strategy:

  • Create and implement a comprehensive business development strategy for Central Government, aligning with organisational goals and market trends. Achieve and exceed individual and team sales and business origination targets through leading the end-to-end sales process, ensuring profitability and client satisfaction

 

Market Intelligence:

  • Conduct market research to identify trends, competitor activity, and emerging opportunities, ensuring the business remains agile and responsive. Align the market opportunity, Microsoft technology and KPMG capability to define relevant market propositions and continually adapt our offering and GTM approach. Own the go-to-market strategy and orchestrate the creation of relevant propositions and assets to drive pipeline. Delivering c compelling content and proposals to potential clients.

 

Pipeline Generation:

  • Identify, qualify, and pursue new business opportunities within Central Government departments and agencies, building a robust pipeline to achieve growth targets. Lead on sales excellence, identifying opportunities for improving pre-sales processes, tools, and methodologies to enhance efficiency and effectiveness.

 

Stakeholder Engagement & Collaboration:

  • Build and maintain strong relationships with key government stakeholders, industry partners, and internal teams to position the organisation as a trusted advisor. Collaborate with other teams within KPMG, including delivery, marketing, and technology. Particularly in large scale transformation programmes (typically greater than £2m) where your role will be to lead and augment bid teams.

 

Thought Leadership:

Actively participate in industry events, conferences, and networking opportunities to build brand visibility and generate new leads by proactively positioning KPMG as a trusted advisor to capitalise on new growth areas

 

Performance Management:

  • Set clear performance goals for your direct business development team to align to the business strategy. Drive business and team success through the implementation and management of this, identifying opportunities for improvement and acceleration. Support this through providing coaching and feedback, and foster a culture of excellence, innovation, and collaboration.

Market Intelligence:

  • Conduct market research to identify trends, competitor activity, and emerging opportunities, ensuring the business remains agile and responsive. Align the market opportunity, Microsoft technology and KPMG capability to define relevant market propositions and continually adapt our offering and GTM approach. Own the go-to-market strategy and orchestrate the creation of relevant propositions and assets to drive pipeline. Delivering c compelling content and proposals to potential clients.

Governance and Compliance:

  • Ensure all business development activities adhere to internal governance, quality standards, and public sector procurement regulations. Lead on risk processes and model leading practice to the team.

 

The Person

  • Extensive experience in business development sales, with a proven track record of winning and delivering complex deals in the public sector, ideally Central Government. Demonstrative sales experience working in large matrix organisations with senior stakeholders from either large consulting organisations or system integrators to develop pipeline leveraging alliances and strategic partnerships.
  • Strong understanding of government procurement processes, frameworks, and compliance requirements.
  • Passionate about talking to clients on current technology issues and market direction and seeks collaborative ways of working with both clients, technology alliances and KPMG teams.
  • Strategic thinker with creative problem-solving skills and the ability to navigate ambiguity. Exceptional leadership and people management skills, with a proven ability to lead, motivate, and develop high-performing teams.
  • Strong strategic planning skills, with the ability to develop and execute innovative sales strategies
  • Excellent verbal and written communication skills, with the ability to articulate complex ideas clearly and persuasively.
  • Deep knowledge of Microsoft technologies and how these align to client challenges in complex digital transformation programmes.
  • Flexible and resilient – this team works at a fast pace, so you will be priority focused, detail-conscious, dedicated, and able to work calmly under pressure and be adaptable

 

Certifications and Education

  • Bachelor's degree in business administration, marketing, or equivalent
  • Proven experience in sales, with a track record of success in selling Microsoft solutions to the public sector
  • Strong understanding of the public sector landscape and the challenges and opportunities faced by government agencies
  • Deep knowledge of data analytics and related technologies, including cloud computing, artificial intelligence, and machine learning
  • Excellent communication, presentation, and negotiation skills
  • Proven leadership ability, with a track record of building and motivating high-performing teams.

 


Platform Lead - Audit Engineering

Location: London & Watford

Capability: Corporate Services

Business Area: Technology

Experience level: Senior Manager

Employment type: Full Time

Contract type: Permanent


We are seeking an experienced, skilled, and proactive Platform Engineering Lead to join our dynamic team. In this role, you will play a crucial part in establishing and leading a new engineering vertical within ATDT, shaping a modern engineering tower to support developers and cloud engineers. You will oversee the design, development, and maintenance of cloud platform solutions, enabling seamless integration of modern engineering techniques across the team.

In addition, you will lead a team of engineers, including specialists in both traditional infrastructure and Azure DevOps, ensuring the stability, availability, and security of the Azure platforms used by product developers.


Senior Manager - Private Client Tax (Birmingham)

Location: Birmingham

Capability: Tax & Law

Business Area: Legal Services, Private Client

Experience level: Senior Manager

Employment type: Full Time

Contract type: Permanent


Join a Team Where Your Impact is Valued and Your Growth is Nurtured!

The KPMG Private Client tax team is a rapidly expanding and integral part of KPMG's wider tax practice. We are seeking an exceptional Senior Manager in the Midlands to join our dynamic and supportive environment. This is a unique opportunity to work with a team renowned for its collaborative spirit and a firm culture that truly invests in its people. We are very proud the culture of our team and our focus on continuing to develop our people.


Team Leader

Location: Birmingham, Edinburgh & Other locations

Capability: Advisory

Business Area: Forensic

Experience level: Associate/Assistant Manager

Employment type: Full Time or Part Time

Contract type: Permanent


Overview 

KPMG Managed Services provide an innovative and cost-effective solution to the delivery of large-scale review and/or processing activity across multiple industries, geographies and processes.  The Managed Services operation is experienced in, but not limited to, remediation, complaint handling, claims processing, service delivery and conduct risk reviews.  

We bring together KPMG subject matter expertise, highly skilled operational resource and, where required, proprietary technology assets, providing clients with a single joined-up approach. 

Role Description 

 

  • Manages a team of up to 20 within an Managed Services engagement, ensuring operational delivery to required service levels and quality standards, working closely with other Team Leaders, Operation Assistant Managers, Operations Managers and offshore peers where relevant. 

  • Ensures output of team is maximised through timely and appropriate performance management with individuals including coaching and feedback. 

  • Acts as a point of contact for day-to-day client queries, as well as providing input to planning and preparing material for regular weekly and monthly meetings. 

  • Proactively work with several internal functions e.g. People Enablement, Commercial Planning & Sales and Project Enablement and Insight to ensure successful delivery. 

 

Deliverables 

 

  • Deliver effective leadership of the team through the use of appropriate line management, performance managing and developing individuals to maximise talent.  

  • Ensure that Managed Services principles are applied to the team to deliver successful and well-controlled outcomes. 

  • Work effectively with management to ensure the team is resourced with sufficient well-trained and well-motivated staff performing to their potential in line with current and predicted operational needs throughout the lifecycle of the project and in line with changing requirements. 

  • Ability to identify training needs and arrange coaching as required to ensure all team members achieve and maintain competency level. 

  • Act as a contact for client relationship activities and on occasion provide input, preparation and support to reporting as appropriate.  

  • Maintenance of Service Levels in team, ensuring the client’s interest is protected at all times in complying with statutory regulations and legislation whilst delivering on Managed Se


Managed Services Director - Global Compliance & Transformation (GCT)

Location: London

Capability: Tax & Law

Business Area: Tax Managed Services

Experience level: Director

Employment type: Full Time or Part Time

Contract type: Permanent


GCT Managed Services Director - Global Compliance & Transformation

At KPMG we have re-imagined careers in Global Compliance & Transformation (GCT). A key focus for KPMG’s GCT team is to help multinational groups and financial services clients manage their global tax compliance, reporting and statutory accounting obligations, through outsourcing, co-sourcing, transformation and technology.


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