The Senior Manager role is central to delivering complex client engagements, shaping the strategic direction of KPMG’s Legal Business Services (LBS), and building our market presence. You will lead large-scale, multi-national transformations that embed legal into business processes, leveraging AI, technology, and managed services to redesign legal fulfilment.

You will also play a leadership role in developing our people, propositions, and culture, ensuring LBS continues to grow as a leading provider of legal transformation services.

Manager - Employment Solutions

Country - United Kingdom

UK Service Line

People Services, ERS – Employment Solutions

Service Line Information

The People Services group specialises in supporting employers to manage their UK and global income tax and social security compliance obligations and providing advice on employee reward.  The employment solutions group sits within People Services and focuses on UK compliance and reward for employees.

Job Description

KPMG's employment solutions practice is a dynamic and successful area of our business. As a constantly changing and increasingly high-profile area, the team can offer a broad range of quality career paths to ambitious people advise clients in the public and private sector on employment tax, CIS, reward and benefits, CJRS, employment status, NMW and payroll compliance issues.

At KPMG, our values define who we are and the way we do business. As a leading professional services firm, we know that our strength and capability come from our people – their different perspectives, experiences and backgrounds. From our inclusive leadership strategy to our diversity and inclusion targets – we’re making bold changes to who we are and what we do.

KPMG Microsoft Business Solutions

At KPMG Microsoft Business Solutions, we implement best-in-class solutions across the Microsoft technology stack. Our expertise spans the Microsoft Dynamics 365, Microsoft 365, Microsoft Fabric, and Azure platforms, enabling us to provide clients with connected, end-to-end solutions that drive meaningful business value.

The Role:
The Copilot Technical Architect plays a critical role in the design, development, and delivery of Microsoft Copilot solutions across industries. This position combines deep technical knowledge with client-facing experience, and is responsible for owning key solution areas, guiding implementation teams, and supporting pre-sales and go-to-market initiatives. The Technical Architect works closely with the Copilot Data Lead, Solution Consultants, and Business Development Managers to ensure client success and internal enablement.

Managed Services Global - Manager

A key focus for KPMG’s GCT team is to help multinational groups and financial services clients manage their global tax compliance, reporting and statutory accounting obligations, through outsourcing, co-sourcing, transformation and technology. More information about our team is at the end of this job description.

We are looking for talented Managers to join us with technical experience such as:

• Strong tax and/or accounting compliance and reporting expertise and/or
• Strong VAT compliance and/or VAT process management expertise and/or
• Strong transfer pricing compliance and/or transfer pricing advisory expertise

We are additionally looking for experience in:

• Engagement management
• Tax governance and controls expertise 
• Transformation, transition and project management 
• Client relationship management
• Developing standardised methodologies
• Tax compliance process improvement/redesign expertise
• Advising on appropriate technology to support compliance and reporting processes

Roles & Responsibilities:

• Project manage the overall delivery of global and large UK tax and accounting compliance and reporting managed service projects;
• Manage the implementation of managed service and transformation solutions to ensure the widespread adoption across their business units;
• Support the implementation of technology solutions to support the delivery of our managed service solutions;
• Enable effective governance and issue resolution, and act as the central point of contact for international clients and KPMG overseas teams;
• Manage the tax business development process to progress leads to sales and support contract negotiation and agreement;
• Manage tax & statutory transformation projects ranging from redesigning processes, developing Centres of Excellence, upskilling & technology opportunities;
• Develop our tax service offerings and service delivery models;
• Establishing and maintaining strong client relationships with both existing and new clients;
• Line manage assistant managers and trainees and overseeing output of offshore resource in order to deliver client projects;
• Identify opportunities for additional services that the client may need and liaise with subject specialists;
• Coaching and technical support for other team members;
• Follow KPMG best practice and policy.
• Manage monthly governance calls with clients to share the impact of tax & statutory legislative changes on their business and the impact on key processes; 
• Manage issues and escalations arising from global tax compliance delivered under large multinational global engagements. Including but not limited to indirect tax, WHT, transfer pricing, corporate income tax and statutory compliance;
• Lead regular meetings to update clients on the performance of their tax compliance engagements through qualitive KPIs.

Knowledge and Experience:

• Strong project management/co-ordination skills and experience (e.g. on global compliance outsourcing engagements, tax/accounting transformation programmes or similar projects);
  Experience in process, risk and controls design
• Experience in transition, change management and stakeholder management
• Excellent interpersonal skills with strong oral and written communication skills. Communicates with impact, in a way that is open, honest, consistent and clear; 
• Awareness of technology and automation to drive efficiency, risk management and value
• Takes personal responsibility and accountability for own work
• Sustain

KDN Advisory has invested significantly in the development of our Powered Enterprise suite of solutions and is continuing to expand its solution-based service offerings. However, our ability to scale our delivery capability to seize Powered and other solutions opportunities is limited. In response, as part of the firm’s Global Collective Priorities. This position is a key member of the KDN Advisory OpCo leadership team and will achieve operational excellence within the KDN organisation, both globally and regionally. This role will establish credibility with key Member Firm leaders, regional and global stakeholders to drive KDN adoption.

As the KDN Advisory lead point of contact for the region, the position will design and implement strategies to support growth of Powered Enterprise and other global solutions by actively reviewing sales opportunities and maintaining quality of services delivered. This individual will also provide daily leadership to Regional Solutions team of architects and specialists who support Member firms with Sales pursuits and Delivery oversight. They will also work closely with the KDN Advisory Operations team and provide input to enhance the core and foundational KDN Advisory processes.