We are looking for an experienced Pre-Sales Solution Architect (Contact Centre as a Service)  to take on this role in our growing practice. The role involves implementing solutions, collaborating with clients, and ensuring seamless integration of software developments and business processes.The ideal candidate will be an established professional with extensive experience in working on the Microsoft Dynamics 365 Customer Service & CCaaS area.  They will have an in depth view of how the Dynamics platform is evolving and be able to communicate the implications of this for both our clients and our teams. 

The Infrastructure team, consists of over 400 professionals and is widely recognised as a leading independent business, financial and regulatory adviser in the infrastructure space.

We provide in-depth advice on strategic, financial, regulatory and commercial issues driving investments in infrastructure across Power & Utilities (“P&U”), Transport, Telecoms and Social Infrastructure in the UK and globally. Our work includes market and policy design, economic and regulatory analysis, deal structuring and execution, as well as strategic and transaction advice to enable private and public capital to fund infrastructure. We work closely with other functions within KPMG to advise clients on mergers and acquisitions, valuations, tax, accounting, and due diligence.

Technology is one of the KPMG’s priority investment areas – Connected Technology services the whole of the KPMG client-side business portfolio through delivery of core technology, transformational processes and managed services capabilities, collaboration and innovation development services and building of our Alliances network. Our integrated capability teams design, build and operate flexible technology enabled solutions for clients to help them solve the most complex business problems and transform their operations.  

Powered Enterprise is KPMG’s world-class accelerated Enterprise Business Transformation approach for cloud-based solutions that uses pre-designed back-office leading practices and KPMG’s six-layer Target Operating Model. It enables clients to make better, faster decisions, resulting in a quicker implementation and a faster path to Return on Investment. This solution combines the breadth and scale of KPMG’s leading practice, capabilities and insight into a complete solution for an effective service management back-office solution.  

The Powered Apps teams are communities of technology focussed professionals who work together to deliver KPMG Powered Enterprise though a standardised delivery model, which drives professional delivery to clients. The teams use their functional knowledge and experience (e.g. Finance, HR, Procurement), coupled with their expertise in the cloud applications (e.g. SuccessFactors, Workday, ServiceNow HRSD, Coupa) to lead and deliver client programmes, support pre-sales activities and develop improvement and extensions to Powered Enterprise

The Role

We are seeking a Manager to support the delivery of our risk and regulatory services to investment managers active in the private markets space, including private equity, real estate, infrastructure and private credit. Responsibilities include:

• Advising private markets clients on their regulatory obligations, the impact of regulatory change and current industry practice.
• Managing and delivering client projects related to risk and regulation for our private markets clients
• Supporting the development of new risk and regulatory services for our private markets clients
• Supporting business development activities in connection with our private markets clients
• Developing thought leadership in connection with private markets, including publications, blog posts and client roundtables and other events
• Keeping abreast of all latest market trends and new regulations that will impact our private markets clients and supporting the development of repeatable consulting propositions connected to these market developments

The Person

The required skills, knowledge and experience include: 

• Knowledge and awareness of private asset classes and alternative investment managers
• Knowledge and awareness of the key regulatory regimes applicable to alternative investment managers, including AIFMD
• An awareness of the different types of investment products and services offered by private markets participants
• Understanding of the UK/EU regulatory environment
• Educated to degree level or equivalent
• The ability to evaluate technical issues, analyse facts, consult and deliver solutions to clients
• Excellent communication and presentation skills, including an ability to communicate well with clients (internal and external) in writing and verbally and an ability to influence and communicate with senior individuals
• Understanding of regulatory developments and key current issues facing clients
• Experience in working with teams and the ability to work independently
• Understanding and awareness of broader wealth and asset management sector is an advantage, including business structures, governance frameworks, and process and control infrastructure

Technology is one of the KPMG’s priority investment areas – Connected Technology services the whole of the KPMG client-side business portfolio through delivery of core technology, transformational processes and managed services capabilities, collaboration and innovation development services and building of our Alliances network. Our integrated capability teams design, build and operate flexible technology enabled solutions for clients to help them solve the most complex business problems and transform their operations. 

As our HR technology practice continues to grow we are seeking talented individuals with experience of SuccessFactors implementations. This is a high-profile role within the team, requiring a balance of business development / sales origination and client delivery, including deep solution/configuration experience across Employee Central.