Manager - Pre-Sales & Delivery Consultant

We are looking for an experienced Manager - Pre-Sales & Delivery Consultant (Contact Centre as a Service)  to take on this role in our growing practice. The role involves implementing solutions, collaborating with clients, and ensuring seamless integration of software developments and business processes.The ideal candidate will be an established professional with extensive experience in working on the Microsoft Dynamics 365 Customer Service & CCaaS area.  They will have an in depth view of how the Dynamics platform is evolving and be able to communicate the implications of this for both our clients and our teams. 

They will be passionate about developing a strong community ethic within the team and driving a high performance culture.  They will have strong collaboration skills and be comfortable working as part of a global team.
 

Responsibilities

• Assisting the pre-sales team in demo's, RFPs
• Be a champion for the D365 CCaaS Product
• Have an exceptional understanding of Dynamics 365 CCaaS capabilities and the wider CCaaS market 
• Driving collaboration across the CCaaS internal community 
• Building the eminence of KPMG Microsoft Business Solutions within the marketplace
• Meet and exceed customer expectations of business knowledge, skills and behaviour

Requirements

Qualifications and Skills 

• Deep and broad knowledge of CCaaS in general and Microsoft Dynamics 365 Customer Service & CCaaS
• Extensive consulting skills
• Business Process knowledge
• Broad understanding of software delivery 
• Excellent soft skills and leadership qualities
• Ability to work independently and as part of a team
• Relevant certifications in Dynamics 365 or related technologies
• Strong cross industry experience (Financial Services, Public Sector and Consumer Markets)

Experience and Background

• Experience of large scale CCaaS implementations
• Sales experience in Microsoft Dynamics 365 Customer Service & CCaaS
• Excellent presentation and demonstration skills

Tax Transformation (Data and Automation) – Assistant Manager

We are looking for talented Assistant Managers to join us in Canada Square, London (although flexibility on location will be considered) with experience in a broad range of areas including:

• Tax compliance, automation and reporting experience, particularly around indirect taxes, including EMEA compliance
• Familiarity with end-to-end finance processes (Accounts Payable, Accounts Receivable, Record-to-report) and their integration with tax
• Advising on appropriate tax technology to support compliance and reporting processes
• Tax technology implementation experience, including requirements gathering from a tax, IT & User Interface perspective, and creating and reviewing design documentation
• Tax transformation experience, including tax governance, process design and improvement
• Project management
• Client and engagement management

In addition to these key areas, other desirable but not essential skills include:

• Data, data bases, data transmission and data transformation including an understanding of structured query language (SQL)
• Analysing large volumes of data
• Designing cloud-based practical applications from a tax perspective
• Acting as a functionality translator, being the primary liaison between technology teams and tax teams

Roles & Responsibilities:

• Delivering tax transformation and technology projects, often as part of a wider finance transformation program
• Helping clients to design, build and deploy automation solutions which are designed for Tax
• Supporting our clients in designing systems which address tax requirements in different countries in the optimal way
• Working together with Tax Transformation and GCT colleagues as well as other teams in KPMG such as Consulting
• Helping clients develop robust global governance and control frameworks
• Develop our service offerings and service delivery models
• Establishing and maintaining strong client relationships with our clients
• Manage graduate trainees and oversee the output from offshore resource in order to deliver client projects;
• Identify opportunities to provide additional services that the client may need and liaise with subject specialists
• Coaching and technical support for other team members
• Follow KPMG best practice and policy.

Knowledge and Experience:

• Awareness of technology and automation to drive efficiency, risk management and value
• Experience in process, risk and controls design
• Excellent interpersonal skills with strong oral and written communication skills. Communicates with impact, in a way that is open, honest, consistent and clear;
• Takes personal responsibility and accountability for own work. Sustains a high level of drive, shows enthusiasm and a positive attitude when coping with pressure at work;
• Analyses problems, identifies core issues, investigates, evaluates and integrates information;
• Builds the reputation of KPMG through the quality of work, knowledge and experience 
• Awareness or experience of tax and accounting compliance processes (e.g. Direct/Indirect tax returns, statutory accounting).

Global Compliance & Transformation

At KPMG we have re-imagined careers in Global Compliance & Transformation (GCT). A key focus for KPMG’s GCT team is to help multinational groups and financial services clients manage their global tax compliance, reporting and statutory accounting obligations, through outsourcing, co-sourcing, transformation and technology.

Our

Controls Transformation: Operational and Financial Reporting Risk Types – Manager

Base Location: London

The KPMG Enterprise Risk function is a cornerstone of our business. We do work that matters to our local business and communities – supporting technical innovation and adoption of cutting-edge solutions across the UK.

KPMG is one of the world's largest and most respected consultancy businesses, we've supported the UK through times of war and peace, prosperity and recession, political and regulatory upheaval. We've proudly stood beside the institutions and businesses which make the UK what it is.

Why Join KPMG as a Manager in Enterprise Risk?

KPMG’s Controls Transformation and Controls Regulation team within Banking, is an area of the firm which continues to show tremendous growth, as evidenced by recent significant wins. Part of our Enterprise Risk service offering, our proposition helps clients define, implement and optimise control frameworks. 

The team also supports clients respond to regulations around controls such as US SOX and UK Corporate Governance reform, has extensive process mapping experience and can design and improve controls as part of process re-engineering. We also work closely with other consulting teams through our Connected Consulting business and our colleagues in Technology Risk, Financial Transformation, Internal Audit and Cyber Risk to help ensure our clients receive the best possible advice and assurance. 

What will you be doing?

• Drive and lead the day-to-day execution of Advisory Engagements (Sarbanes-Oxley assistance, Risk Assessments, Maturity Assessments, Internal Controls Diagnostics Reviews) for clients, including activities such as Design and development of risk assessments, development of SOx/ICFR frameworks, testing plans, working papers, production of reports summarizing results, and other deliverables based on the specific engagement requirements
• Serve as a coach and mentor and provide opportunities for on-the-job training for staff, as well as other team members
• Work closely to develop and train our offshore team in SOx regulations and working practices
• Identify and clearly communicate issues and share best practices to client personnel and senior management
• Work with partners and directors to assist in practice management including resource alloca

Infrastructure Advisory Group (IAG), a part of KPMG Advisory in the UK, consists of over 400 professionals and is widely recognised as a leading independent business, financial and regulatory adviser in the infrastructure space. 

Managed Services, Tax Technical - Manager

A key focus for KPMG’s GCT team is to help multinational groups and financial services clients manage their global tax compliance, reporting and statutory accounting obligations, through outsourcing, co-sourcing, transformation and technology. More information about our team is at the end of this job description.

The Tax Technical team is a critical enabler to all tax activities within GCT and provides expertise into KPMG’s complex tax audits.  Audit quality is of paramount importance and to do this efficiently, we maintain a dedicated and enthusiastic team of tax specialists.  We are also the engine room of the tax reporting, compliance, governance and low-level advisory work undertaken by the wider GCT team – servicing large domestic compliance clients as well as our Global Compliance clients.

Roles & Responsibilities:

• Builds and develops positive constructive relationships inside and outside KPMG;
• Manages tax technical input on a mix of listed and non-listed multinational groups including involvement in the audit of tax in financial statements;
• Supporting clients with their group/statutory Tax Reporting needs;
• Provide advice to clients on GAAP conversion projects;
• Provide technical input to tax accounting project work;
• Manage the delivery of corporate tax compliance engagements and helping to lead compliance outsourcing contracts;
• Provide advice to clients on the tax and tax accounting implications of new legislation;
• Responding to client requests for ad hoc technical advice;
• Supporting on sales activities by working with more senior members of the team to generate additional work opportunities for both existing clients and targets; supporting proposals and propositions across functions, sectors and accounts;
• Coaching, career management and technical support for other team members;
• Follow KPMG best practice and policy;

Knowledge and Experience:

• Strong working knowledge and experience of corporate tax legislation and its application;
• Knowledge of tax accounting is an advantage but not essential
• Demonstrates curiosity and open mindedness to new ideas approaches and perspectives;
• Excellent interpersonal skills with strong oral and written communication skills;
• Communicating with impact, in a way that is open, honest, consistent and clear;
• Awareness of technology and automation to drive efficiency, risk management and value;
• Takes personal responsibility and accountability for own work. Sustains a high level of drive, shows enthusiasm and a positive attitude when coping with pressure at work;

Global Compliance & Transformation (our Team)

At KPMG we have re-imagined careers in Global Compliance & Transformation (GCT). Our clients leverage KPMG’s compliance and transformation expertise and technology to drive better visibility, greater efficiency and improved risk management across their organisation.  Ultimately we prepare groups for the future of digital compliance helping them develop a sustainable, technology- enabled and holistic future state operating model.

We are winning new clients and are rapidly growing our team as a result of these investments and successes. As part of an established KPMG network of expert teams and delivery centres, you will have a fantastic opportunity to experience the global nature of these services. Delivery is underpinned by our innovative KPMG Digital Gateway platform. This is an exciting time to be part of our GCT team at KPMG where reimagining tax is a strategic priority for our UK and Global business.  We have a diverse client base, from mid-market to F