We are seeking a talented individual to manage work streams on client engagements and to take a pro-active business development role by building relationships with clients. Typically, client engagements would cover at least one of the following areas: Target Operating Model Design, Organisational Redesign, Financial Recovery Programmes, Service Improvement, Back-Office Transformation and Digital Transformation.

You would need knowledge and skills in Behavioural Change Management, Organisation Development and ideally in one other area:

• Behavioural change management: Ensuring organisations realise the benefits of large-scale change projects by embedding new behaviours and minimising underperformance during the change
• Organisation development: Target operating model development, organisation design, role clarity, performance management, organisational culture, employee development and reward/recognition
• HR Transformation: Creating cost effective, integrated HR functions that contribute to the delivery of business strategy
• Talent Management: Helping clients identify, retain and develop talent, designing reward strategies/incentive schemes and performance management frameworks/processes
• Workforce Intelligence: Helping organisations get the most from their workforce, including strategic and operational workforce planning, terms and conditions of employment, TUPE, plus reward and incentive management

We are seeking a proactive and customer-focused IT Service Operations Lead to oversee and enhance the End User Experience within our organization. This critical role is responsible for managing and optimizing IT services that directly impact employee productivity and satisfaction, including Onsite Support, Service Desk Operations, IT Tech Bars, New Joiner Support, Meeting Room technology, printing services, WiFi, and office network performance.

The role requires strong collaboration with end users, ensuring exceptional service delivery and experience outcomes. Utilizing tools such as the KPMG Nexthink Digital Experience Monitoring platform, the successful candidate will analyse user experience data, identify trends, and implement service improvements to meet the high standards of the professional services sector.

This is KPMG Curve, our newest tech venture. And we're doing things a little differently and we want You to come join us.

Here to solve big challenges and uncover even bigger opportunities, KPMG Curve is all about staying at the cutting edge of technology and swerving the mundane.

As a fast-growing digital delivery capability within KPMG, we always stay ahead of the curve by keeping up with ever-evolving tech practices. Whether that's unlocking the power of AI, coding for the future of the planet or everything in-between.

In a world where tech is always changing, so are we

KPMG’s Infrastructure Group in the UK consists of c.400 professionals and is widely recognised as one of the world’s leading independent financial and business advisers in infrastructure.
We provide in-depth advice on the strategic, financial, regulatory and commercial issues driving investments in infrastructure across Transport, Power & Utilities, and Social Infrastructure in the UK and internationally. Our work includes market and policy design, economic analysis, deal structuring and execution, as well as strategic and transaction advice to enable private and public capital to fund infrastructure. We also work closely with other functions within KPMG to advise clients on mergers and acquisitions, valuations, tax, accounting, and due diligence.

The utilities sector is a key business area for the Infrastructure Group and encompasses work for the large clients in the sector including all of the leading UK energy and water companies. We provide in depth strategic and technical advice on corporate finance issues, corporate financial management; regulatory finance, regulatory policy, business and financial planning, as well as other issues affecting value. We are widely recognised by many industry stakeholders as one of the most innovative advisors influencing the future of the sector.

Our business is expanding rapidly and we are looking for a high-quality candidate to support our Power & Utilities business, with a particular focus on the water sector.

The Role
 

• You would be joining the leading provider of strategic economic consultancy services in the water sector.
• While you will have specific responsibilities for contributing towards the team’s water business, there will also be opportunities to work in other sectors, primarily energy networks.
• Working closely with sector and subject matter experts you will develop to become the ‘go to’ person for water sector economic advice. This will involve developing an in-depth understanding of Ofwat’s regulatory framework.
• You will build relationships with key clients across the sector, as well as with other advisors (e.g., legal and engineering. The projects that you will advise on will be high profile and caried. For example, in recent years we have advised on the regulatory framework for the Thames Tideway Tunnel, every aspect of water companies' business plans, bulk supply trading negotiations, Competition and Markets Authority re-determinations, major transactions, organisational transformations, and much more. If there is a large strategic project taking place in the sector, the chances are we will be advising on it. 
• There is no ‘typical project’. You will need to apply a structured strategic approach to problem solving, drawing on established economic principles, while having the capacity to think creatively.  
• The work will include a combination of report drafting, economic analysis, and engaging with clients. 
• You will need to be comfortable managing, coaching, and mentoring junior staff across a number of projects. 
• You will contribute towards building the team, identifying opportunities in the market, and providing thought leadership. 

At KPMG, we believe in the importance of creating consistently brilliant customer and employee experiences. The way we do that is by combining our unique insights with a talented team of experience designers alongside the transformation capability to make it real.