We are seeking a proactive and customer-focused IT Service Operations Lead to oversee and enhance the End User Experience within our organization. This critical role is responsible for managing and optimizing IT services that directly impact employee productivity and satisfaction, including Onsite Support, Service Desk Operations, IT Tech Bars, New Joiner Support, Meeting Room technology, printing services, WiFi, and office network performance.

The role requires strong collaboration with end users, ensuring exceptional service delivery and experience outcomes. Utilizing tools such as the KPMG Nexthink Digital Experience Monitoring platform, the successful candidate will analyse user experience data, identify trends, and implement service improvements to meet the high standards of the professional services sector.

At KPMG, our values define who we are and the way we do business. As a leading professional services firm, we know that our strength and capability come from our people: their different perspectives, experiences and backgrounds. From our inclusive leadership strategy to our diversity and inclusion targets – we are making bold changes to who we are and what we do. Be part of it.

Overview

KPMG is part of a global network of firms that offers Audit, Tax, Pensions & Legal, Consulting, Deal Advisory and Technology services. Through the talent of over 16,000 colleagues, we bring our creativity and insight to our clients’ most critical challenges. As a firm we help our clients navigate their biggest issues and opportunities. We aim to be universally recognised as a great place for great people to do their best work – a firm known for our collaborative and inclusive culture. And we will take pride in driving lasting, positive change in society. 

With offices across the UK, we work with everyone from small start-ups and individuals to major multinationals, in virtually every industry imaginable. Our work is often complex, yet our vision is simple: to be the clear choice for our clients, for our people and for the communities we work in.

We work as a hybrid team where we get together in the office or at client sites at least three times a week to collaborate and learn together, with flexibility over how you spend the rest of your time. 

The role

An exciting opportunity for a motivated individual to join our Scotland Corporate Tax Advisory & Compliance team as a Manager, based in our Edinburgh, Glasgow or Aberdeen office.  Our client base and the services we provide are varied, so you've got a great opportunity to help shape how you spend your time.  Key aspects of the role will involve:

• Being responsible for delivery of the corporation tax compliance work on a portfolio of clients and working with Senior Managers, Directors and Partners on our larger client accounts
• Being involved in tax advisory projects including advice closely linked to the compliance work such as on controlled foreign companies and the corporate interest restriction, as well as assisting on ad hoc advisory projects
• Being responsible for the delivery of tax accounting work and working with Senior Managers and Directors on tax reporting work
• Ensuring our clients are kept up to date with emerging corporate and wider tax developments impacting their business
• Supervising the work of junior members of staff and providing coaching to support their development
• Being responsible for and reporting to Directors and Partners on client account management, including complying with appropriate quality and risk management procedures and financial management
• Support the leadership with business development opportunities

The role would involve a mixture of tax compliance, reporting and advisory work and there would be flexibility around the weighting of time to these different components of the role based on your experience and areas of interest.

The person

• Qualified CTA or ACA / CA or equivalent

• UK corporation tax experience
• Sustains a high level of energy, shows enthusiasm and a positive attitude that translates across the team
• Displays an inclusive, collaborative approach and operates in a respectful manner with colleagues, clients, and the wider community
• Brings insight and effectively applies knowledge to business and client problems
• Communicates with impact, in a way that is open, honest, consistent and clear

• Strong oral and written communication skills
• Strong analytical skills, curious

Our Transaction Services team collaborate with organisations of all shapes and sizes across a broad range of Mergers and Acquisitions activity. We are an integrated team of specialists helping clients focus on the key questions during the critical stages of planning and executing a deal, creating and enhancing value.

This is KPMG Curve, our newest tech venture. And we're doing things a little differently and we want You to come join us.

Here to solve big challenges and uncover even bigger opportunities, KPMG Curve is all about staying at the cutting edge of technology and swerving the mundane.

As a fast-growing digital delivery capability within KPMG, we always stay ahead of the curve by keeping up with ever-evolving tech practices. Whether that's unlocking the power of AI, coding for the future of the planet or everything in-between.

In a world where tech is always changing, so are we

Powered Enterprise is KPMG’s world-class accelerated Enterprise Business Transformation approach for cloud-based solutions driven by a pre-defined back-office function based on leading practices and KPMG’s six-layer Target Operating Model. The target operating model comprises of service delivery model, people, process, technology, data & insight and governance & controls. This solution combines the breadth and scale of KPMG’s leading practice, capabilities and insight into what makes a world class corporate services function with the latest in ERP technology provided by the leading SaaS ERP vendors such as Oracle.

The Enterprise Solutions teams are communities of technology focussed professionals who work together to deliver SaaS ERP based transformation programmes based on KPMG Powered Enterprise. The teams use their functional knowledge and experience (e.g. Finance, HR, Procurement), coupled with their expertise in the cloud applications (e.g. Oracle, Workday, Coupa) to lead and deliver client programmes, to support pre-sales activities and to develop improvement and extensions to the Powered Enterprise model. KPMG are growing their Enterprise Solutions team to meet an ever-increasing demand for our market leading services and are seeking IT management consultants with relevant expertise and experience.