The Infrastructure team, consists of over 400 professionals and is widely recognised as a leading independent business, financial and regulatory adviser in the infrastructure space.

We provide in-depth advice on strategic, financial, regulatory and commercial issues driving investments in infrastructure across Power & Utilities (“P&U”), Transport, Telecoms and Social Infrastructure in the UK and globally. Our work includes market and policy design, economic and regulatory analysis, deal structuring and execution, as well as strategic and transaction advice to enable private and public capital to fund infrastructure. We work closely with other functions within KPMG to advise clients on mergers and acquisitions, valuations, tax, accounting, and due diligence.

We are looking for an experienced Dynamics 365 Solution Architect Contact Centre as a Service (CCaaS) leader to take on a senior role in our growing practice. The role involves designing and implementing solutions, collaborating with clients, and ensuring seamless integration of software developments and business processes.The ideal candidate will be an established professional with extensive experience in working on the Microsoft Dynamics 365 Customer Service & CCaaS area.  They will have an in depth view of how the Dynamics platform is evolving and be able to communicate the implications of this for both our clients and our teams. 

They will be passionate about developing a strong community ethic within the team and driving a high performance culture.  They will have strong collaboration skills and be comfortable working as part of a global team.
 

Responsibilities
•    Building and leading the D365 CCaaS practice, developing the team to enable the delivery of our long term business strategy •    Be a champion for the D365 CCaaS Product
•    Have an exceptional understanding of Dynamics 365 CCaaS capabilities and the wider CCaaS market 
•    Driving collaboration across the CCaaS internal community 
•    Building the eminence of KPMG Microsoft Business Solutions within the marketplace
•    Developing a high performance culture within the D365 CCaaS practice
•    Supporting pre-sales and key client engagements to secure new business and demonstrate delivery excellence
•    Meet and exceed customer expectations of business knowledge, skills and behaviour.
 

Requirements

Qualifications and Skills •    Deep and broad knowledge of CCaaS in general and Microsoft Dynamics 365 Customer Service & CCaaS
•    Extensive consulting skills
•    Business Process knowledge
•    Broad understanding of software delivery 
•    Excellent soft skills and leadership qualities
•    Ability to work independently and as part of a team
•    Relevant certifications in Dynamics 365 or related technologies

Experience and Background

•    Ability to undertake senior roles in complex engagements and present to the C-Suite stakeholders
•    Experience with Microsoft Dynamics 365 Customer Service & CCaaS in a Lead Consulting role •    Experience of large scale CCaaS implementations
•    Pre-sales experience in Microsoft Dynamics 365 Customer Service & CCaaS
•    Excellent presentation and demonstration skills

A key focus for KPMG’s GCT team is to help multinational groups and financial services clients manage their global tax compliance, reporting and statutory accounting obligations, through outsourcing, co-sourcing, transformation and technology. More information about our team is at the end of this job description.

The Tax Technical team is a critical enabler to all tax activities within GCT and provides expertise into KPMG’s complex tax audits.  Audit quality is of paramount importance and to do this efficiently, we maintain a dedicated and enthusiastic team of tax specialists.  We are also the engine room of the tax reporting, compliance, governance and low-level advisory work undertaken by the wider GCT team – servicing large domestic compliance clients as well as our Global Compliance clients.

KPMG’s Energy and Natural Resources (“ENR”) tax practice covers Oil and Gas, Mining, Power and Utilities (including renewables) and Chemicals. As our clients are facing unprecedented change with the energy transition and fiscal uncertainty our ENR tax and legal practice is growing significantly.   

Our clients comprise some of the largest global ENR clients, covering both UK headquartered and inbound groups. Our work covers deal advisory support, international tax and domestic tax advice.  A successful candidate would have opportunities to work across these areas.

This position is for a KDN Microsoft Solution Architect who is self-motivated, experienced, and skilled, to join the KPMG Delivery Network, a part of KPMG International. This role is responsible for driving pre-sales solutioning for Microsoft Dynamics 365 Customer Engagement (CE) and Power Platform offerings. The architect will lead proposal development, create solution blueprints, and make Fit-to-Purpose design choices across all CE modules and Power Platform components to deliver scalable, innovative solutions.