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Director, Business Solution & Service Design

• Grade: A
• Capability: Audit
• Contract Type: Permanent
• Team: Innovation & Deployment
• Sub-Team: Solutioning (Product Lifecycle)
• Experience Level: Director
• Location: Canary Wharf or UK-wide

Job Summary

KPMG Audit Technology is building a world-class product organisation. We are looking for a visionary, business-outcome-focused leader to establish and run our new Business Solution & Service Design function. This is a critical team that will ensure we build a cohesive, user-centric, and rationalised product portfolio, transforming our technology landscape from a collection of fragmented, siloed applications into a service-oriented ecosystem designed around value streams.

The Director, Business Solution & Service Design is the senior Product counterpart to the technical architecture team within Engineering. This role is responsible for shaping and leading strategic business initiatives through a business capability, value stream, and user-experience lens. While highly technically literate, this role is decisively business-outcome focused. You will act as the primary bridge, ensuring that business capabilities, operational workflows, and logical data needs are clearly defined, mapped, and translated into logical blueprints that Engineering's technical architects can seamlessly execute.

The ideal candidate will champion robust service design principles, drive application rationalisation based on business utility, and ensure our product roadmap is optimised to deliver seamless end-to-end user journeys. Professional Services experience, and preferably knowledge of Audit within the Big 4, is essential. 

The People and Resourcing Enterprise Architect will develop the UK Firm’s technology strategy for the people and resourcing domain and translate it into a coherent roadmap that guides investment priorities and the transformation portfolio. The role will promote a seamless end-to-end experience across the employee lifecycle, including workforce planning, talent attraction, recruitment, onboarding, learning, performance, reward, mobility, resource management and offboarding. It will shape modern, cloud-based and data-led capabilities, promote reusable technology components and integration patterns, and establish operating models that support effective design, delivery, testing, release and continuous improvement. The role will also govern standards and patterns, identify opportunities to simplify and decommission legacy technology, and guide solution architects and delivery teams so that solutions are fit for purpose and aligned with KPMG architecture standards.