Our Advisory Business Partners are the critical two-way link between the business and our Learning and Development teams. As a key member of the team, your role contributes true value to the bottom line and is recognised as essential for short and long-term strategic business planning. Your responsibilities span the employee life cycle inclusive of the talent agenda, so you are a true partner to the Capability-aligned HR community. Collaboration across our operating model is a key feature of how you will deliver impactful results

Reporting to the Senior Learning Business Partner, you will build trusted advisor relationships with senior stakeholders in your business super service lines. Using your knowledge and experience of the core learning and HR competencies, coupled with your commercial awareness, you will translate your clients’ business needs into realistic and achievable solutions that reflect the learning strategy and deliver impact. It’s a fast paced and changing environment. Working closely with Design and Delivery teams you will ensure the technical training remains on track and on budget. You will be a role model for collaboration to those around you; influencing, coaching, motivating and challenging.

Private Client Tax – Advisory

Base Location: Edinburgh or Glasgow with a network of 20 offices  nationally: www.kpmgcareers.co.uk/experienced-professional/#LeBlender.OfficeLocations

Why Join KPMG as a Private Client Tax – Advisory

We are looking for a Manager to join FO&PC team in the North and Scotland region (based in Edinburgh or Glasgow).

This is primarily an advisory role and it entails working with high net worth individuals – both with UK affairs and international tax issues, and also working with entrepreneurial businesses and shareholder owned companies.

You will be a Senior Manager within our Tech Transformation Practice (aligned to WAM Consulting) and will be helping both grow our business and ensure our teams deliver high quality advice to clients. You should expect to be involved in a wide range of challenging client engagements across the WAM value chain for clients from across the ecosystem. As a Senior Manager you will be expected to lead on the delivery of key client work items such as leading programmes or being responsible for building KPMG IP. 

It is also expected that you will lead and manage more junior members of the KPMG team as part of project delivery. You will be an example to more junior members of staff who will look to you for advice, guidance and development support.   

As a Senior Manager it is likely that you will also be required to support Directors and Partners with business development activity such as helping with proposition development, proposals, RFP responses and pipeline management.

In addition to supporting the build out of the client proposition for technology, you will also be expected to support the development of the practice in a broader sense, such as through the development and nurturing of junior talent, training, internal communications and contribution to the positive culture and supportive working environment.

KPMG is part of a global network of firms that offers Audit, Tax, Consulting, Deal Advisory and Technology services. Through the talent of over 16,000 colleagues, we bring our creativity and insight to our clients’ most critical challenges.

With offices across the UK, we work with everyone from small start-ups and individuals to major multinationals, in virtually every industry imaginable. Our work is often complex, yet our vision is simple: to be the clear choice for our clients, for our people and for the communities we work in.

Indirect Tax - VAT

KPMG has one of the leading Indirect Tax practices in the UK. Our 22 Partners and approximately 200 professionals provide advice and support in all aspects of Indirect Tax (VAT, Customs Duty, Environmental Taxes) to a broad range of business sectors including large multi-nationals, household name retailers and public sector organisations.

Service Delivery Manager 

As we continue to grow and strengthen our support and managed services offerings, we are seeking an experienced Service Delivery Manager to join our team.  
 

Responsibilities:

• Provide end to end ownership of customer service contracts
• Work across our ITIL based services, like problem and incident management, to deliver customer outcomes
• Coordinate effort and liaise between nearshore and offshore teams
• Ensure that an excellent service is being consistently delivered, and end customers consistently receive the contracted services
• Ensure effective management and process controls are in place, and escalation is effective where necessary
• Act as a point of contact and escalation for contracted end customers
• Build services relationships with customers
• Track performance of services and prepare reporting on SLAs & KPIs
• Produce regular management reports for customers and attend review meetings
• Provide analysis, feedback and actions based on trends, root cause analysis and other reports
• Manage service improvement plans, inclusive of formalized creation and ownership with end customers
• Take an active involvement in recruitment and team retention
• Participate in offering improvements and creation

Requirements 

• Minimum of 5 years’ service delivery management experience working within an IT Support/Managed Services environment - specifically in Microsoft Technology
• Good communication skills, with strong customer focus with the ability to operate at all contact levels including senior manager/director level
• Demonstrable problem-solving skills
• Strong commercial acumen, with the ability to identify and effectively communicate commercial opportunities and issues
• Organised and delivery focused, strong planning skills and process driven
• Superior time-management skills along with strong sense of urgency
• People orientated, with team lead qualities, with experience of influencing and impacting leadership communities at varying levels
• Able to work independently with minimal direction
• ITIL certified