KPMG Microsoft Business Solutions are looking for an experienced D365 Commerce Solution Architect, you will lead the design and delivery of Microsoft Dynamics 365 Commerce (Retail/Omnichannel) solutions for enterprise clients. You will have deep expertise in D365 Commerce, including POS, e-commerce, call center, and retail operations, with a proven track record of end-to-end implementations. You will work closely with clients, manage consultants, and collaborate with development teams to deliver robust, scalable, and integrated Commerce solutions. The role includes presales activities, proposal development, and mentoring junior staff

This role is therefore key to KPMG Microsoft Business Solutions’ customer delivery of Microsoft Dynamics 365 Finance and Operations solutions. It is a dynamic and exciting opportunity to join a rapidly growing business area within an established and market-leading global Big 4 firm.

Main Responsibilities

Project Responsibilities

• The Functional Solution Architect will drive the delivery of Microsoft Dynamics 365 Finance/SCM/Retail solutions following best practices
• Owning the solution for the Finance and/or SCM and/or Retail work stream, making design decisions and reviewing/creating solution documentation
• Responsible for leading and managing a team comprising of a group of talented consultants each holding different levels of expertise
• Have excellent understanding of D365FO functional capabilities
• Involvement with functional interfaces and Integrations with D365FO
• Provide on-site support as required by company or client. Work with onsite engagement team & client team to gather requirements, determine expectations & finalize deliverables
• Ownership of gathering and documentation of functional requirements and complete gap/fit analysis for workstream
• Ensure quality project delivery of deliverables produced and demonstrate experience in system and functional testing
• Advise client and delivery team members of scope (creep) and use of change control processes
• Delivery of end-user training to clients and colleagues where applicable
• Demonstrate ability around upselling and understanding of additional company capabilities
• Involvement in responding to RFPs and RFQs
• Demonstrate excellent foundational consulting skills, including analytical know-how, written. & verbal communication, team participation & presentation skills
• Solves and advises on complex problems with creative solutions
• Meet and exceed customer expectations from business knowledge, skills, and behaviour
• Carry out additional duties as may occur from time to time as instructed and agreed by Project leads and Directors
• Identify business/project risk and mitigate or communicate as necessary
• Ensure progress updates are communicated to relevant parties both formally and informally
  
  

Practice Responsibilities

• Awareness of product roadmap and the content of future releases of D365FO in the Commerce area and demonstrate changes/additions to team members
• Identify practice development activities and strong involvement in the creation and delivery of these to fellow colleagues
• Strong involvement in further development of Finance and/or SCM and/or Retail capabilities in D365FO product team
• Promotes the Values of our company
• Leads people and helps to gr

KPMG Microsoft Business Solutions is seeking an experienced Dynamics 365 for Finance and Operations (D365FO) Solutions Architect with extensive experience across all phases of large-scale enterprise D365FO projects. This role requires a hands-on approach and proven experience in end-to-end implementations, with a strong understanding of financial and supply chain processes and procedures. The ideal candidate will also have practical knowledge of interfacing and integration with Dynamics products. A demonstrable history of consultancy experience is essential, as the role will involve continuous interaction with clients, managing onshore consultants, and collaborating with both onshore and offshore development teams. Additionally, the role will require presales activities focused on D365FO functionality and the wider Microsoft platform, including contributing to proposal development and business development. The successful candidate will also provide leadership and mentoring to junior staff.

This position is crucial to the success of KPMG Microsoft Business Solutions' customer delivery of Microsoft Dynamics 365 Finance and Operations solutions. It presents a dynamic and exciting opportunity to join a rapidly growing business area within an established and market-leading global Big 4 firm.

We are looking for an experienced Dynamics 365 Solution Architect Contact Centre as a Service (CCaaS) leader to take on a senior role in our growing practice. The role involves designing and implementing solutions, collaborating with clients, and ensuring seamless integration of software developments and business processes.The ideal candidate will be an established professional with extensive experience in working on the Microsoft Dynamics 365 Customer Service & CCaaS area.  They will have an in depth view of how the Dynamics platform is evolving and be able to communicate the implications of this for both our clients and our teams. 

They will be passionate about developing a strong community ethic within the team and driving a high performance culture.  They will have strong collaboration skills and be comfortable working as part of a global team.
 

Responsibilities
•    Building and leading the D365 CCaaS practice, developing the team to enable the delivery of our long term business strategy •    Be a champion for the D365 CCaaS Product
•    Have an exceptional understanding of Dynamics 365 CCaaS capabilities and the wider CCaaS market 
•    Driving collaboration across the CCaaS internal community 
•    Building the eminence of KPMG Microsoft Business Solutions within the marketplace
•    Developing a high performance culture within the D365 CCaaS practice
•    Supporting pre-sales and key client engagements to secure new business and demonstrate delivery excellence
•    Meet and exceed customer expectations of business knowledge, skills and behaviour.
 

Requirements

Qualifications and Skills •    Deep and broad knowledge of CCaaS in general and Microsoft Dynamics 365 Customer Service & CCaaS
•    Extensive consulting skills
•    Business Process knowledge
•    Broad understanding of software delivery 
•    Excellent soft skills and leadership qualities
•    Ability to work independently and as part of a team
•    Relevant certifications in Dynamics 365 or related technologies

Experience and Background

•    Ability to undertake senior roles in complex engagements and present to the C-Suite stakeholders
•    Experience with Microsoft Dynamics 365 Customer Service & CCaaS in a Lead Consulting role •    Experience of large scale CCaaS implementations
•    Pre-sales experience in Microsoft Dynamics 365 Customer Service & CCaaS
•    Excellent presentation and demonstration skills

The EPM capability within our Corporate Services and People Consulting business specialises in delivering large scale Techno-Functional transformation initiatives and supporting CFOs/ CXOs on a wide range of issues. Over the last few years, we have established a reputation as the leading provider of top-quality consulting and technology delivery services. Our teams are recognised by our clients for the depth of industry and functional expertise they bring combined with our practical and innovative technology capabilities. As a result of our strategy and strong pipeline of exciting projects, we are looking to grow our EPM capability. We are looking for candidates who bring a combination of technology skills and business acumen, possess the ambition and potential to become future leaders of our EPM consulting business. This is an exciting time to be part of growing business.

In Corporate Services & People, we improve the effectiveness and efficiency of the business functions (Strategy, Customer, Finance, People, Operations) and generate real insights to help deliver value to the business. Our mission statement is to create a sustainable practice which is recognized as being number one in the industry. 

Our Enterprise Performance Management practice is a priority area for significant and strategic growth and the team works with leading Sectors and Markets, focusing on understanding the core issues and opportunities, in order to deliver technology led value-adding change across their functions.

KPMG Microsoft Business Solutions

At KPMG Microsoft Business Solutions, we implement best-in-class solutions across the Microsoft technology stack. Our expertise spans the Microsoft Dynamics 365, Microsoft 365, Microsoft Fabric, and Azure platforms, enabling us to provide clients with connected, end-to-end solutions that drive meaningful business value.

The Role:
The Copilot Technical Architect plays a critical role in the design, development, and delivery of Microsoft Copilot solutions across industries. This position combines deep technical knowledge with client-facing experience, and is responsible for owning key solution areas, guiding implementation teams, and supporting pre-sales and go-to-market initiatives. The Technical Architect works closely with the Copilot Data Lead, Solution Consultants, and Business Development Managers to ensure client success and internal enablement.