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If you want to influence the decisions that shape industries, drive trust and support sustainable growth, this is where you can #MakeTheDifference.

We are seeking an experienced Technical Architect to join our growing Microsoft Dynamics 365 practice, with a focus on Contact Centre solutions. This role involves designing and implementing robust technical architectures, ensuring seamless integration of software developments, and collaborating closely with clients and delivery teams. The ideal candidate will have deep technical expertise in Microsoft Dynamics 365 Customer Service & Contact Centre, and a strong track record in delivering complex, large-scale implementations.

KDN Advisory has invested significantly in the development of our Powered Enterprise suite of solutions and is continuing to expand its solution-based service offerings. However, our ability to scale our delivery capability to seize Powered and other solutions opportunities is limited. In response, as part of the firm’s Global Collective Priorities. This position is a key member of the KDN Advisory OpCo leadership team and will achieve operational excellence within the KDN organisation, both globally and regionally. This role will establish credibility with key Member Firm leaders, regional and global stakeholders to drive KDN adoption.

As the KDN Advisory lead point of contact for the region, the position will design and implement strategies to support growth of Powered Enterprise and other global solutions by actively reviewing sales opportunities and maintaining quality of services delivered. This individual will also provide daily leadership to Regional Solutions team of architects and specialists who support Member firms with Sales pursuits and Delivery oversight. They will also work closely with the KDN Advisory Operations team and provide input to enhance the core and foundational KDN Advisory processes. 

MS Dynamics CE Solution Architect

About us

KPMG Microsoft Business Solutions a growing Microsoft Dynamics Practice delivering world class solutions in ERP, CRM, and e-Commerce. Our solutions are focused on advisory and implementation services that relate to the implementation of Microsoft Dynamics 365 products including (CRM & ERP). Such systems are strategic IT solutions which integrate all the management information across an entire organisation into one single intuitive software application. They embrace all departments of a company from finance to manufacturing to customer relationship management, HR, and sales, in one single system.

About the Role:

The Dynamics CE Solution Architect is a core team member of KPMG customer delivery of Microsoft Dynamics 365 cantered solutions. The CE Solution Architect should have extensive experience across all phases of enterprise Dynamics CE projects. A demonstrable history of consultancy experience is a must as this role will entail continuous interaction with clients, managing onshore consultants, working alongside both onshore and offshore development teams. This role will also require a level of presales activities focused on Dynamics CE functionality, Power Platform, and the wider Microsoft platform. You will also contribute to proposal development and provide input in business development whilst leading and mentoring more junior staff.

This role is an important element of KPMG Microsoft Business Solutions’ delivery of Microsoft Dynamics 365 CE projects. It is a dynamic and exciting opportunity to join a rapidly growing business area within an established and market-leading global Big 4 firm.

Responsibilities:

• Contribute to the delivery of high-quality business and software solutions to our clients using your knowledge of Dynamics 365 CE functional capabilities working closely with client teams and business stakeholders
• Lead, organise, manage, and document workshops, meetings and requirements sessions with the client representatives, project stakeholders and delivery team(s)
• Ownership for the delivery of high-quality business and software solutions to our clients using their deep understanding of Dynamics 365 CE functional capabilities
• Ownership of gathering and documentation of functional requirements and complete gap/fit analysis for workstream
• Be responsible for ensuring our pre-sales engagements are delivered with the same rigour and attention to detail as our client engagements
• Interface effectively with other members of the delivery team and the solution Architect to ensure that the Power Platforms solution meets client’s requirements
• Strong contribution to the wider CE practice by defining training needs within the team and coaching or mentoring other team members
• Identify business/project risk and mitigate or communicate as necessary
• Deliver high quality business and software solutions and services to clients ensuring the implementation of best practices based on Microsoft Dynamics standards and supported configuration/customisations 
• The creation of high quality and sustainable client solutions and project documentation including support for testing activities
• Deliver all consultancy and configuration work according to KPMG project methodology, ensuring that all software applications are implemented successfully according to the project plan: on time and on budget
• Contribute to Pre-Sales activities as required including building demo and proof of concept solutions for various client presentations
• Delivery of end-user training to clients and colleagues where applicable
• Meet and exceed customer expectations of business knowledge, skills, and behaviour
• Identify business/project risks and mitiga

The SAP S/4HANA Functional Consultant specializing in Enterprise Asset Management (EAM) will be responsible for designing and overseeing end-to-end SAP S/4HANA solutions (on-prem/private cloud and public cloud) that integrate critical asset management and maintenance processes across Supply Chain and Finance. This role involves collaborating with business stakeholders to translate complex requirements into scalable, robust, and compliant SAP EAM solutions, ensuring seamless integration and adherence to SAP best practices. The candidate will drive the adoption of S/4HANA EAM capabilities, minimize customizations, and ensure alignment with SAP best practices for asset lifecycle management.