The Indirect Tax practice is a fast-growing and dynamic business, currently with 13 partners and

approximately 186 professional staff located across the UK. We work to support our portfolio of clients

with a variety of Indirect tax issues. Within the team we have specialists in sectors such as Retail,

Supply Chain, International Trade, alongside our Public Sector specialisms. We work closely with our

colleagues in Trade & Customs, Corporate and Employment tax to deliver value to KPMG’s clients.

The KPMG Audit Technology team is dedicated to building cutting-edge solutions in close collaboration with the Audit function. We blend audit expertise with the latest technology, enabling us to understand the challenges our customers face daily and develop indispensable products that simplify their lives while promoting Audit Quality.

As a crucial member of the team, you will collaborate with a talented mix of Product Owners/Managers, Solution Architects, Experience Designers, Business Analysts, and Testing Specialists. Together, we build, deliver, and manage a portfolio of truly exciting products.

In recent years, our products' size and scale have rapidly expanded, leading to significant growth in our technology capability. There's never been a better time to join us.

With our ambitious growth plans, your future here is something to get excited about. As a valued team member, you'll be expected to stay current with the tech field and the latest trends in Audit delivery.

KPMG has one of the leading Indirect Tax practices in the UK. We work as a national practice providing advice and support in all aspects of Indirect Tax (VAT, Customs Duty, Green taxes) to a broad range of business sectors including large multi-nationals, household name retailers and public sector organisations. The Indirect Tax practice is a fast-growing and dynamic business, currently with 13 partners and approximately 220 professional staff in the UK.

We have a significant growth plan over the next three years and in order to support this we are looking to recruit motivated individuals who are seeking a real challenge, to build on our successes to date and help us achieve our growth targets.

This Manager role is Financial Services focussed. KPMG has one of the largest Financial Services Indirect Tax departments, advising banking, insurance, investment management, asset backed finance, real estate and private equity clients across a broad range of issues.

The Manager will be responsible for ensuring the quality of delivery at this specialist level and will be actively involved in managing the performance of junior colleagues within the team.

The KPMG Defence Consulting function is a cornerstone of our business.  Operating from London and Bristol we do work that matters, serving the country with diligence and expertise.

KPMG is one of the world's largest and most respected consultancies.  We've supported the UK through times of war and peace, prosperity and recession, political and regulatory upheaval. We've proudly stood beside the institutions and businesses which make the UK what it is.

By encompassing a wide range of disciplines across a breadth of areas such as Customer Experience and Digital, Strategy, Forensic, Risk and Regulatory, People and Talent, and Operational and Financial Transformation, we become immersed in our clients' organisations, applying sector knowledge and technology solutions to deliver the best possible outcomes and get it right first time.

Service Delivery Security Manager

Team

The Service Delivery Security Manager role is in the KPMG UK Information Security function and reports directly to the Security Production Assurance & Compliance Lead.  This role is critical in the provision and delivery of secure, innovative, technology-enabled services and solutions for KPMG and our clients.  The role is vital to KPMG’s ability to demonstrate that we are delivering ‘secure by design’ services and solutions such that our business stakeholders, our clients and our regulators trust KPMG.

Role

The primary purpose of the role is to enable harmonious delivery of Security Services, by ensuring strong collaboration with the external Service Providers and entire range of KPMG business functions.  There are 3 main areas of focus:

• Manage the security services relationship to protect the delivery of the end to service services that involve all KPMG UK Technology services, or third-party suppliers.
• Provide governance for infrastructure security services
• Provide an overview of the complete set of services provided by all KPMG UK Technology services, or third-party suppliers and troubleshoot any issues and escalate as appropriate.

Key responsibilities are:

• Work closely with the Service Owners who are accountable for the end-to-end services, understand their roadmap for the service and the day-to-day operational requirements

• Maintain and lead the process to manage the Governance of these services
• Ensure firm standards and guidelines are followed, and contractual or operational commitments are delivered
• Review and govern the Service Provider Quality, Improvement Plans, Issues and Operational Risks, engaging the Security Production Assurance & Compliance Lead as required
• Raise and build consensus around issues or escalations and enable timely resolution.
• Govern Service Provider Knowledge Management, Knowledge Transfer, Reporting, Documentation and other engagement practices to ensure ongoing operational excellence
• Review Service Provider capacity plan to ensure it has enough capacity to meet the required demand and is in line with the Service Owner’s roadmaps
• Consolidate and provide reports on the delivery of Security services and initiatives across the relevant KPMG capabilities
• Ensure any planned changes across Technology or Service Provider are co-ordinated to ensure there is minimum disruption to Information Security services.
• Communicate major changes or enhancements in Information Security to Service Provider/ Business function and vice-versa
• Act as a single point of contact for general queries or issues flowing to and from the Security Function to the delivery teams
• Work closely with the Service Delivery Managers and Service Owners to ensure everyone has a clear view of the remediations and expectations
• Work closely with the Security Production Assurance & Compliance Lead to implement the operational security activities, processes and standards as determined by them.
• Build long-term stakeholder relationships including negotiating service levels, and defining project scope.
• Monitor, review and drive compliance to security policies, guideline and standards (as defined by KPMG) using compliance reports supplied by the Supplier and internal teams. You will escalate issues to the Security Production Assurance & Compliance Lead where necessary
• Use your experience to propose changes to existing policies and procedures based on feedback from Internal and Supplier Service Operations teams to Security Production Assurance & Compliance Lead to drive operating efficiency and compliance
• You will support incident and problem management teams in prioritisation o