We are looking for an experienced Pre-Sales Solution Architect (Contact Centre as a Service)  to take on this role in our growing practice. The role involves implementing solutions, collaborating with clients, and ensuring seamless integration of software developments and business processes.The ideal candidate will be an established professional with extensive experience in working on the Microsoft Dynamics 365 Customer Service & CCaaS area.  They will have an in depth view of how the Dynamics platform is evolving and be able to communicate the implications of this for both our clients and our teams. 

KPMG Microsoft Business Solutions

At KPMG Microsoft Business Solutions, we implement best-in-class solutions across the Microsoft technology stack. Our expertise spans the Microsoft Dynamics 365, Microsoft 365, Microsoft Fabric, and Azure platforms, enabling us to provide clients with connected, end-to-end solutions that drive meaningful business value.

The Role:
The Copilot Technical Architect plays a critical role in the design, development, and delivery of Microsoft Copilot solutions across industries. This position combines deep technical knowledge with client-facing experience, and is responsible for owning key solution areas, guiding implementation teams, and supporting pre-sales and go-to-market initiatives. The Technical Architect works closely with the Copilot Data Lead, Solution Consultants, and Business Development Managers to ensure client success and internal enablement.

Key Responsibilities:

• Own the technical design and architecture of Copilot-based solutions across client engagements.
• Lead the creation of proof-of-concepts (PoCs), demos, and solution assets that align with business requirements and technical feasibility.
• Provide architectural oversight to project teams, ensuring solutions are scalable, secure, and aligned with Microsoft best practices.
• Support presales activities including client workshops, bid responses (RFPs, RFIs, RFQs), and technical presentations.
• Collaborate with internal teams and stakeholders to define reusable solution components and accelerators.
• Stay aligned with the Microsoft roadmap for Copilot, AI Studio, Fabric, and Power Platform technologies.
• Guide junior consultants and technical leads, providing mentoring and review support.
• Contribute to internal capability building by sharing knowledge and leading enablement sessions.

Requirements:

• Proven experience in a technical architect, pre-sales, or advanced consulting role.
• Deep understanding of Microsoft Copilot, Microsoft Power Platform, and Microsoft Azure services.
• Demonstrated ability to design, build, and present complex Microsoft-based solutions to both technical and business audiences.
• Proven success in at least one major industry (e.g., Financial Services, Public Sector, Retail, Manufacturing, Energy, or Professional Services).
• Experience with licensing and integration strategy around Copilot and supporting Microsoft technologies.

Desirable:

• Knowledge of Microsoft AI Studio, Microsoft Fabric, and Microsoft Dynamics 365 applications.
• Familiarity with Power Automate and broader intelligent automation patterns.
• Experience working in client delivery roles with a strong utilisation rate.

The Person:

• Strong communication and presentation skills with the ability to influence stakeholders at all levels.
• Analytical and pragmatic problem solver, able to balance technical detail with business outcomes.
• Proactive, collaborative, and comfortable operating in a dynamic, fast-paced environment.
• Excellent attention to detail and focus on quality in both client delivery and internal assets.
• Flexible, delivery-focused mindset with a strong sense of ownership and accountability.

As a Senior Data Engineer, you will lead the technical development of Quantexa-based solutions, bringing deep hands-on experience with data ingestion, transformation, and contextual data modelling. You will collaborate closely with Quantexa Architects, Tech Leads, and client stakeholders to deliver high-quality solutions that address complex business challenges.

You will play a critical role in designing and implementing robust data pipelines, configuring Quantexa components, and supporting the overall success of client engagements.

We are seeking a Quantexa Tech Lead to join our growing team and play a key role in the delivery of data-driven solutions using the Quantexa platform. The ideal candidate will be Quantexa certified, have hands-on experience delivering end-to-end implementations, and bring strong technical leadership capabilities.

This role will involve direct engagement with client stakeholders, technical teams, and business SMEs to ensure successful solution delivery, with a particular focus on Quantexa architecture, design, and integration.

Senior Technical Architect

As a platform / lead Microsoft architect you will have been responsible for the architecture design and implementation of multiple transformation projects for your clients using the Microsoft Eco-System. You will be an experienced Microsoft architect with deep knowledge of the Dynamics Business Applications and how to exploit the wider Microsoft Cloud offerings to delivery technology transformations.

Responsabilities: 

• Own the overall architecture design end-to-end by ensuring its cohesion and correctness. 
• Comfortable debating and deliberating architectural approaches with solution and lead architects, need to be able to discuss and debate the pros and cons of the Microsoft Platform/Cloud strategy.
• You will be seen by the client as an experienced and pragmatic architect instilling confidence in design and delivery 
• Works within the client’s governance framework and with the client’s architecture leads to design and deliver technology outcomes that realise the business outcomes defined by the client
• Creates strategy for technology that meets business needs. Able to create, refine and evaluate patterns, standards, policies, roadmaps and vision statements. 
• Expected to lead a team of technical and solution architects - creating a cohesive team, identifying strengths and growth-potential – applying various approaches to close any gaps and enable the growth of individuals, whilst meeting the client’s needs
• Supports and leads the functional and technical lead consultants or product owners with requirements gathering and provides design guidance and mentoring
• Must be able to work through ambiguity and change to define target architectures that deliver business outcomes 
• Provides best practices and solution alternatives as part of functional or technical design.
• Works with business and technology stakeholders to translate business problems into technical designs. Creates an optimal design through an iterative process, aligning the user need with the system requirements and organisational objectives.
• Able to look beyond the immediate challenges and identify the wider implications. ‘Zooming out’ in multiple dimensions - understanding how current work fits in broader contexts and strategies, and looking for deeper underlying problems and opportunities.
• Drives the implementation of technical governance and is part of the assurance delivery group. 
• Works with internal and client delivery leads to create delivery roadmaps 
• Works with delivery leads on release and resource planning    

Practice Development: 

• Support with the growth and engagement of employees through on-the-job mentoring, coaching and performance management. 
• Identifying gaps and improvements in our method, assets and tools and works with peers to improve
   

The Person

Experience 

• Degree level of Education in IT or equivalent
• A minimum of 8 years’ experience in a senior position within programming / architecture, coupled with people leadership role
• Proven experience in Microsoft Technology Stack and non-Microsoft technologies

Expertise and Technical Knowledge

• Enterprise Design Patterns and framework (TOGAF, Zachman) 
• Strong knowledge and understanding of algorithms and data structures
• Strong knowledge and understanding of all aspects of the delivery lifecycle  
• Experience with DevSecOps strategy and supporting tools such as Azure DevOps, Jenkins, Spinnaker, Chef, Puppet, Ansible
• In-depth experience with Azure Platform, Power Platform, Dynamics 365 Business Applications , Integration Patterns, Microservices and APIs,   Object Oriented Design, Test Driven Development and DevSecOps.   
• Knowledge of Web and Mobile application development frameworks
• Solid experience leading client engagement and leading technical teams

Skills

• Experience of Digital Experience Platforms.
• Knowledge and experience of multiple integration and API enablement technologies.
• Knowledge of Customer Data Platforms and their deployment within enterprises.
• Experience of Architecting Web and Mobile Apps.
• Experience in Microservices and Miniservices.
• Experience on Cloud Data solutions in the context of Digital Service.
• Experience of Digital Contact Centre solutions
• Experience in designing and deploying solutions in cloud-native enterprise
• Fluency in both written and verbal English
• Outstanding consulting skills
• Excellent interpersonal and communication skills with ability to negotiate and resolve conflicting priorities and able to work effectively at all levels
• Self-directed, proactive, works on own initiative with a best practice approach.
• Excellent facilitation skills, high energy and resilience with a focus on relationship management and driving successful outcomes
• Demonstrates a high degree commercial acumen when delivering a transformation program
• Demonstrates managerial presence and courage

Competencies

• Accountability & Ownership
• Integrity, Honesty & Transparency
• Quality & Excellence
• Skilled Problem Solving
• Communication & Teamwork
• Customer Centricity