KPMG’s Innovation Reliefs and Incentives team is made up of tax, engineering, science and technology specialists delivering expert advice to a broad range of clients across almost every industry sector. As one of the largest teams in the industry, our continued investment in innovation advisory means that we seek engineers, scientists and tax professionals to join us on the next exciting phase of our growth.

Our team works with clients from owner managed business, to large multinational organisations, and we are looking for a Senior Manager with a strong financial, accounting and tax background to assist clients across as suite of innovation advisory services including R&D tax Credits, Patent Box, R&D Allowances, Grants and Innovation Advisory services.

KPMG’s Insurance Enterprise Architecture practice is a leading independent advisor for Technology Architecture professional services. We help CIOs, CTOs and their management teams transform their businesses and IT services. Our clients have to develop robust and executable strategies that have to account for the continual development of technology, with current focus being on Digital disruption, exploitation of cloud technologies and modernising the IT estate.

We help these organisations understand and evaluate their strategic options, build business cases, design the roadmaps and then continually optimise. We have deeply skilled architects to support this journey and make the path robust throughout the software delivery lifecycle.

We are growing our Insurance Architecture team to respond to the increasing demand and in particular seeking technologists with architecture backgrounds and experience in Enterprise Architecture within the Insurance sector. Within the Insurance Architecture team, we work across all areas of the sector, from General Insurance, to Health Insurance, Life and all of London Markets, including Carriers, Brokers, Underwriting, MGA’s, as well as all aspects of the value chain. We look to simplify streamline end-to end architecture, reduce legacy, ensure appropriate governance is in place, as well as advise on new and innovative technology to enable our clients to grow their business and differentiate themselves in the market.

We are seeking an experienced Technical Architect to join our growing Microsoft Dynamics 365 practice, with a focus on Contact Centre solutions. This role involves designing and implementing robust technical architectures, ensuring seamless integration of software developments, and collaborating closely with clients and delivery teams. The ideal candidate will have deep technical expertise in Microsoft Dynamics 365 Customer Service & Contact Centre, and a strong track record in delivering complex, large-scale implementations.

MS Dynamics CE Solution Architect

About us

KPMG Microsoft Business Solutions a growing Microsoft Dynamics Practice delivering world class solutions in ERP, CRM, and e-Commerce. Our solutions are focused on advisory and implementation services that relate to the implementation of Microsoft Dynamics 365 products including (CRM & ERP). Such systems are strategic IT solutions which integrate all the management information across an entire organisation into one single intuitive software application. They embrace all departments of a company from finance to manufacturing to customer relationship management, HR, and sales, in one single system.

About the Role:

The Dynamics CE Solution Architect is a core team member of KPMG customer delivery of Microsoft Dynamics 365 cantered solutions. The CE Solution Architect should have extensive experience across all phases of enterprise Dynamics CE projects. A demonstrable history of consultancy experience is a must as this role will entail continuous interaction with clients, managing onshore consultants, working alongside both onshore and offshore development teams. This role will also require a level of presales activities focused on Dynamics CE functionality, Power Platform, and the wider Microsoft platform. You will also contribute to proposal development and provide input in business development whilst leading and mentoring more junior staff.

This role is an important element of KPMG Microsoft Business Solutions’ delivery of Microsoft Dynamics 365 CE projects. It is a dynamic and exciting opportunity to join a rapidly growing business area within an established and market-leading global Big 4 firm.

Responsibilities:

• Contribute to the delivery of high-quality business and software solutions to our clients using your knowledge of Dynamics 365 CE functional capabilities working closely with client teams and business stakeholders
• Lead, organise, manage, and document workshops, meetings and requirements sessions with the client representatives, project stakeholders and delivery team(s)
• Ownership for the delivery of high-quality business and software solutions to our clients using their deep understanding of Dynamics 365 CE functional capabilities
• Ownership of gathering and documentation of functional requirements and complete gap/fit analysis for workstream
• Be responsible for ensuring our pre-sales engagements are delivered with the same rigour and attention to detail as our client engagements
• Interface effectively with other members of the delivery team and the solution Architect to ensure that the Power Platforms solution meets client’s requirements
• Strong contribution to the wider CE practice by defining training needs within the team and coaching or mentoring other team members
• Identify business/project risk and mitigate or communicate as necessary
• Deliver high quality business and software solutions and services to clients ensuring the implementation of best practices based on Microsoft Dynamics standards and supported configuration/customisations 
• The creation of high quality and sustainable client solutions and project documentation including support for testing activities
• Deliver all consultancy and configuration work according to KPMG project methodology, ensuring that all software applications are implemented successfully according to the project plan: on time and on budget
• Contribute to Pre-Sales activities as required including building demo and proof of concept solutions for various client presentations
• Delivery of end-user training to clients and colleagues where applicable
• Meet and exceed customer expectations of business knowledge, skills, and behaviour
• Identify business/project risks and mitiga

Core Responsibilities of the FDE Team Include:

•              Developing and managing bespoke AI solutions tailored to clients’ specific needs, resulting in actionable outcomes and accelerated decision-making.

•              Engage proactively to support member firm client opportunities, quickly pinpointing key clienty challenges and uncovering opportunities for value creation through in-depth analysis and collaborative workshops

•              Enabling teams through cutting-edge prototyping tools and methodologies to enhance delivery efficiency and impact.

•              Partnering with global teams and networks to implement the latest emerging technologies and innovations.

•              Reporting and tracking key performance indicators to measure the success and scalability of FDE initiatives globally.

•              Creating supportive, data-driven environments for teams to innovate continuously and achieve sustained client transformation.