We are seeking a proactive and customer-focused IT Service Operations Lead to oversee and enhance the End User Experience within our organization. This critical role is responsible for managing and optimizing IT services that directly impact employee productivity and satisfaction, including Onsite Support, Service Desk Operations, IT Tech Bars, New Joiner Support, Meeting Room technology, printing services, WiFi, and office network performance.

The role requires strong collaboration with end users, ensuring exceptional service delivery and experience outcomes. Utilizing tools such as the KPMG Nexthink Digital Experience Monitoring platform, the successful candidate will analyse user experience data, identify trends, and implement service improvements to meet the high standards of the professional services sector.

The Role

• Lead the design and delivery of a Supply Chain workstream on a large SAP S/4HANA project
• Use Business skills along with knowledge of SAP Supply Chain workstream to design and implement complex solutions for customers and between other workstreams
• Understand client supply chain requirements and integration points with other functional areas, to optimise the processes and maximise the benefits of SAP
• Design and implement process improvements by going through the project cycle (design, build, test, training, go-live, post go-live support)
• Advise on technical integration of the SAP application with other customer and 3rd party tools/applications within Supply Chain
• Lead and Support business development and sales initiatives including bid and proposal support/presenting with our SAP clients
• Monitor SAP and Industry trends including awareness of SAP Roadmap and enhancements

The Person

SAP Supply Chain functional expertise in at least one of the following solution areas:

• • SAP Integrated Business Planning
  • SAP PP/DS
  • SAP Digital manufacturing cloud (DMC)
  • SAP ME/PEO
  • SAP extended Warehouse Management
  • SAP Enterprise Asset Management/PM/MRO
  • SAP Order Management & Fulfilment/AATP/Logistics Execution
  • SAP Product Lifecycle Management
  • SAP Transport Management
• Strong functional understanding of SAP S/4 HANA Supply Chain process area and how they integrate with other business functions
• Advise on technical integrations of SAP applications with other client and 3rd party tools/applications in the Supply Chain process area
• SAP system design, build and deployment experience – 4 full lifecycle implementations preferred
• Experience of SAP in Manufacturing industries, Consumer Packaging Goods, Pharmaceutical, Oil and Gas, or Retail
•  Experience of facilitating a design workshop and then translating the requirements into design
• Ability to build strong client relationships based on subject matter expertise and quality of delivery
• Strong verbal and written communication skills
• Well-developed analytical skills and the ability to provide clarity to complex issues, and synthesize large volume of information
• Strong interpersonal, team building, organisational and motivational skills
• Proven ability to collaborate and build strong relationships with varying team members 
• Self-starter attitude and ability to work well within ambiguity

• Support business development and sales initiatives including bid and proposal support with our SAP clients (comfortable in presenting to C-Suite Stakeholders)
• Comfortable working in a dynamic environment and supporting multiple activities such as mentoring and capability knowledge transfer to enhance the practice.
• Possess working knowledge of digital trends in Supply Chain (e.g., ESG, Industry 4.0, SCM Digital Solutions that integrate with SAP)
• Team Lead Experience (on/offshore)

A key focus for KPMG’s GCT team is to help multinational groups and financial services clients manage their global tax compliance, reporting and statutory accounting obligations, through outsourcing, co-sourcing, transformation and technology. More information about our team is at the end of this job description.

Our Corporate Tax Compliance business is made up of a dedicated and enthusiastic team of Corporate Tax Compliance specialists working with our cutting-edge technology platform and our advisory teams to provide a first-class service to our diverse client base which includes global and large domestic compliance clients with complex and interesting tax profiles. We are growing quickly, so it’s an exciting time to join the team.

We are now looking for a talented individual at Senior Manager level. The successful candidate will have deep technical knowledge and thrive in a dynamic and challenging working environment to ensure excellent client service, and will be supported by a strong and ambitious leadership team.

Corporate Tax Technical Research Manager

Base Location: London or any of our network of 20 offices nationally: www.kpmgcareers.co.uk/experienced-professional/#LeBlender.OfficeLocations

Why Join KPMG as a Corporate Tax Technical Research Manager

Do you enjoy tax technical research and solving complex technical queries? We are looking for a talented individual at Manager level, from either a corporate or mixed tax background, to be part of our national Central Technical Team. The ideal candidate will have very strong technical skills, drive and curiosity.

The Resource Advisor will work closely with the Resourcing Manager and Performance Leader within their allocated department(s) to understand the resourcing needs of the business. This will involve combining the management of the annual resource planning cycle of our recurring work with the proactive management of ad hoc resourcing requests for non-audit projects. In order to do this, they need to develop a good understanding of the client base of their respective departments, the pipeline of opportunities and the skills set of the client facing staff in order to make the right resourcing decisions in conjunction with the Resourcing Manager.