Ignition Operations & CX Assistant Manager - 106559

Base Location: Manchester/London

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We believe that in today’s world, to solve complex business issues and to spark real change, you need to think and work differently. Traditional transformation approaches often don’t take clients far enough and aren’t delivered quickly enough. We believe that the key to unlock this problem is outcome-focussed innovation and collaboration.

The Ignition Team delivers powerful and immersive experiences enabled by bespoke Ignition spaces: the Discovery & Insights Centre, the Lab, the U Collaborate suite and our Sprint rooms. These experiences drive insight, acceleration, genuine transformation breakthroughs and ultimately, performance.

In the summer of 2020, we opened the UK’s first Ignition Centre, transforming the way we work with our clients and each other by combining specialist ways of working with dynamic, collaborative physical, virtual and hybrid environments.  Ignition not only helps us to deliver what clients need today, it also brings our digital expertise and content to life in new ways and enables us to develop solutions which prepare clients for a changing future.

Based on our success in London, we have expanded the UK Ignition footprint with our second Ignition centre, located in Manchester.  This role can be based in either centre, but will work across both. 

To manage a portfolio of key corporate clients within the GMS practice, providing expert technical advice and strategic guidance on complex global mobility issues, while contributing to business development activities, leading a team and operational excellence...

Project Manager 

At KPMG Microsoft Business Solution we implement best in class solutions for ERP and CRM. We have extensive knowledge and expertise in all areas, enabling us to provide our clients with an integrated end-to-end solution. Our solutions are based on the Microsoft Dynamics range of products which enables us to deliver, powerful, adaptable Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) to our customers. Such systems are strategic IT solutions which integrate all the management information across an entire organisation into one single intuitive software application. They embrace all departments of a company from finance to manufacturing to customer relationship management, HR and sales, in one single system.

The Role:

The Project Manager runs projects of any size in an efficient and effective manner, and is responsible for their delivery within agreed timescales, budgets and conformance to agreed requirements. This person is also responsible for the efficient utilization of assigned staff and any associated third parties and for ensuring that all project activities conform to the company’s quality management standards and processes.

Responsabilities: 

• Plans and manages assigned projects, keeping customer and senior management informed about project progress;
• Compiles and agrees the project plan with the client.
• Compiles and agrees with the client any Statements of Work in line with contractual arrangements with the client.
• Monitors progress against project plan and budget, correcting and / or escalating abnormal situations Maintains the Project Plan, in particular with forecast completion dates and impact analysis;
• Tracks actual costs vs plan (using Microsoft project and our internal Dynamics AX time recording system);
• Maintains awareness of all ongoing non-trivial problems towards their solution. Ensures that project objectives are met;
• Monitors and controls all individuals allocated to the project ensuring that all project activities are carried out in accordance with the appropriate standards. This includes ensuring that activities are planned and executed in line with the KPMG Microsoft Business Solution project delivery methodology;
• Manages any third parties that may be involved as sub-contractors within the project, as relevant, and ensures that any deliverables are produced on time, to required quality standards, and in line with agreed commercials; refers as n

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Overview

This exciting role is within our London Corporate Tax Advisory & Compliance team, based in either Birmigham or Nottingham. 

Our clients include UK headquartered businesses and inbound groups across a range of sectors. 

Our work in the tax advisory space includes supporting clients with business and fiscal change. This can include advising on new jurisdiction entry, the development of new business areas, business reorganisations, tax authority enquiries, pre/post transaction reorganisations, refinancing, cash repatriation, interest deductibility and the impact global fiscal change (e.g. BEPS Pillar 2).

We work as a hybrid team where we get together in the office or at client sites at least twice a week to collaborate and learn together, with flexibility over how you spend the rest of your time. 

The role

• Working closely with Partners, Directors and/or Senior Managers on complex projects to deliver technically excellent advice and service

Job Title: Product Owner – Digital Workplace M365 / Copilot

Base Location: Watford, Leeds, Birmingham or Manchester:

KPMG UK offices | KPMG UK

The KPMG Group Digital function is a cornerstone of our business. We do work that matters to our local business and communities – supporting technical innovation and adoption of cutting-edge solutions across the United Kingdom. Working on complex engagements to supply best in class technology solutions across KPMG UK, this team is responsible for the delivery of cutting-edge technical solutions and trusted to get it right first time.

KPMG is one of the world's largest and most respected consultancy businesses, we've supported the UK through times of war and peace, prosperity and recession, political and regulatory upheaval. We've proudly stood beside the institutions and businesses which make the UK what it is.

Why Join KPMG Group Digital within our Digital Workplace team:
KPMG’s award-winning Digital Workplace team are responsible for all end user tools which provide the ability to connect, collaborate and communicate.  Microsoft is at the heart of our enterprise stack with M365, Teams and a Windows Desktop providing a large portion of the estate.  

There are several key transformation programmes ongoing within Digital Workplace, including enhancements to the network, desktops, facilities technology and our AI capability. We also have a BAU roadmap of enhancements to our live products, aligned to our evolving business technology requirements. All deliveries are underpinned by security, risk, and compliance and supported by our Service Operations team.

What will you be doing as a Product Owner – Digital Workplace M365 / Copilot 

• Lead point of contact for all activities relating to the successful use and operation of the applicable Digital Workplace products (primarily M365 Copilot, SharePoint Online, Exchange / Outlook, potentially others).