Manager - Pre-Sales & Delivery Consultant

We are looking for an experienced Manager - Pre-Sales & Delivery Consultant (Contact Centre as a Service)  to take on this role in our growing practice. The role involves implementing solutions, collaborating with clients, and ensuring seamless integration of software developments and business processes.The ideal candidate will be an established professional with extensive experience in working on the Microsoft Dynamics 365 Customer Service & CCaaS area.  They will have an in depth view of how the Dynamics platform is evolving and be able to communicate the implications of this for both our clients and our teams. 

They will be passionate about developing a strong community ethic within the team and driving a high performance culture.  They will have strong collaboration skills and be comfortable working as part of a global team.
 

Responsibilities

• Assisting the pre-sales team in demo's, RFPs
• Be a champion for the D365 CCaaS Product
• Have an exceptional understanding of Dynamics 365 CCaaS capabilities and the wider CCaaS market 
• Driving collaboration across the CCaaS internal community 
• Building the eminence of KPMG Microsoft Business Solutions within the marketplace
• Meet and exceed customer expectations of business knowledge, skills and behaviour

Requirements

Qualifications and Skills 

• Deep and broad knowledge of CCaaS in general and Microsoft Dynamics 365 Customer Service & CCaaS
• Extensive consulting skills
• Business Process knowledge
• Broad understanding of software delivery 
• Excellent soft skills and leadership qualities
• Ability to work independently and as part of a team
• Relevant certifications in Dynamics 365 or related technologies
• Strong cross industry experience (Financial Services, Public Sector and Consumer Markets)

Experience and Background

• Experience of large scale CCaaS implementations
• Sales experience in Microsoft Dynamics 365 Customer Service & CCaaS
• Excellent presentation and demonstration skills

In the Finance Transformation team, we improve the effectiveness and efficiency of the finance function and generate real insights to help deliver value to the business. Our mission statement is to help our clients create and evolve a digitally enabled, human centric, and integrated finance function.

Our Financial Transformation practice is a priority area for significant and strategic growth. We work with leading public sector clients, focusing on understanding the core issues and opportunities to deliver value-adding change across their finance functions. The key drivers of change for our clients are: technology implementations, an ambition to be more efficient and effective, and a desire to progress along the maturity curve.

We are a team of problem solvers with extensive consulting and industry experience, working together with technology focussed professionals to deliver KPMG Powered Enterprise though a standardised delivery model, which drives professional delivery to clients.

 Business Development Manager

Role Overview

The Business Development Manager will be responsible for driving utilisation and dependence upon KPMG Microsoft Business Solutions as the go-to place for all Microsoft at KPMG. Providing trusted advisor expertise with member firms around their strategic approach to fulfilling their client’s business and technology needs. The BDM will create and progress on opportunities for MBS in the International market by leveraging a hybrid skillset of business development, presales, technical excellence and delivery. Adding to this, the BDM will advocate innovation both within the firm and with clients and take a role in developing team members to their full potential as well as promoting collaboration across teams.

Business Development

• Own the development and execution of a demand generation strategy for a key industry market to drive pipeline and sales to agreed KPI’s
• Develop the overall positioning, uniqueness, and messaging for the Microsoft offerings through KPMG Microsoft Business Solutions into that industry
• Responsible for the generation of pipeline and execution of sales for the organisation
• Identify and develop opportunities for the organisation to diversify across sub industry, emerging technology and services propositions to build pipeline
• Work with KPMG teams to create integrated propositions to meet the needs of specific industries or clients to build pipeline
• Lead the interlock with the delivery organisation to ensure:
• Contracts with clients are robust
• The sales teams support programme delivery in partnership
• The development of innovative and profitable commercial constructs
• Develop a marketing and communications plan to drive pipeline for the organisation in white space clients
• Ensure that client relationships and commercial engagements are managed effectively to ensure successful delivery and long-term relationship development

Business Development – Execution

• Own and cultivate senior stakeholder relationships within key strategic accounts
• Own and manage key relationships within the KPMG partner network to drive pipeline from within the firms’ client base
• Own and manage the relationship with key Microsoft stakeholders to develop co- selling opportunities
• Lead key bids and proposals for large scale transformation programmes (typically in the €1-4m range)
• Work as a trusted advisor with clients around their strategic business and technology needs
• Leads and supports the negotiation of contracts and ensures compliance with KPMG Microsoft Business Solutions policy

 Requirements

• Highly experienced working in Microsoft solution sales
• Working knowledge of Microsoft technology (particularly Dynamics 365, Office 365 and Azure)
• Strong cross industry experience (Financial Services, Public Sector and Consumer Markets)
• Highly experienced working in partnership with Microsoft to develop business systems or cloud-based technology propositions to meet client needs
• Experience of working in an LLP organisation
• Demonstrable track record developing long term profitable relationships with mid and large sized organisations
• Can develop a demand generation strategy for a Microsoft solution sales team and lead the team to successful execution
• Hold led Microsoft centric transformation deals with values in excess of €2m
• Has led the development of solutions, consulting offerings and assets to drive repeatable sales
• Extensive experience working with senior stakeholders within a large consulting organisation or system integrator to develop pipeline, understanding of the unique  s

Job Title/Req Number: Oracle HCM Consultant - Manager - 103991

Base Location: UK Wide

www.kpmg88careers.co.uk/experienced-professional/#LeBlender.OfficeLocations

The KPMG Powered Enterprise function is a cornerstone of our business. We do work that matters to our local business and communities – supporting technical innovation and adoption of cutting edge solutions across the United Kingdom. Working on complex engagements for the whole of the KPMG client side business portfolio through delivery of core technology and managed services capabilities, collaboration and innovation development services and building of our Alliances network. Our integrated capability teams design, build and operate flexible technology enabled solutions for clients to help them solve the most complex business problems and transform their operations. These clients trust us to get it right first time.

KPMG is one of the world's largest and most respected consultancy businesses, we've supported the UK through times of war and peace, prosperity and recession, political and regulatory upheaval. We've proudly stood beside the institutions and businesses which make the UK what it is.