We are looking for an experienced Dynamics 365 Solution Architect Contact Centre as a Service (CCaaS) leader to take on a senior role in our growing practice. The role involves designing and implementing solutions, collaborating with clients, and ensuring seamless integration of software developments and business processes.The ideal candidate will be an established professional with extensive experience in working on the Microsoft Dynamics 365 Customer Service & CCaaS area.  They will have an in depth view of how the Dynamics platform is evolving and be able to communicate the implications of this for both our clients and our teams. 

They will be passionate about developing a strong community ethic within the team and driving a high performance culture.  They will have strong collaboration skills and be comfortable working as part of a global team.
 

Responsibilities
•    Building and leading the D365 CCaaS practice, developing the team to enable the delivery of our long term business strategy •    Be a champion for the D365 CCaaS Product
•    Have an exceptional understanding of Dynamics 365 CCaaS capabilities and the wider CCaaS market 
•    Driving collaboration across the CCaaS internal community 
•    Building the eminence of KPMG Microsoft Business Solutions within the marketplace
•    Developing a high performance culture within the D365 CCaaS practice
•    Supporting pre-sales and key client engagements to secure new business and demonstrate delivery excellence
•    Meet and exceed customer expectations of business knowledge, skills and behaviour.
 

Requirements

Qualifications and Skills •    Deep and broad knowledge of CCaaS in general and Microsoft Dynamics 365 Customer Service & CCaaS
•    Extensive consulting skills
•    Business Process knowledge
•    Broad understanding of software delivery 
•    Excellent soft skills and leadership qualities
•    Ability to work independently and as part of a team
•    Relevant certifications in Dynamics 365 or related technologies

Experience and Background

•    Ability to undertake senior roles in complex engagements and present to the C-Suite stakeholders
•    Experience with Microsoft Dynamics 365 Customer Service & CCaaS in a Lead Consulting role •    Experience of large scale CCaaS implementations
•    Pre-sales experience in Microsoft Dynamics 365 Customer Service & CCaaS
•    Excellent presentation and demonstration skills

We are seeking skilled professionals with hands-on experience in designing and implementing SAP S/4HANA solutions powered by SAP BTP. This role is pivotal in delivering high-quality client engagements, focusing on enabling digital transformation and modern cloud-based solutions. The position also involves supporting business development activities and contributing to proposals that help grow our SAP practice.

Why Join KPMG as a Sales Executive Learning

We help our clients build the people capability they need to ensure the future health and success of their businesses. We offer an end-to-end learning service to hundreds of our clients, combining strategic advice, specialist content, and high-quality learning delivery to transform the way in which their people learn. Our interdisciplinary team aims to create a culture of learning by delivering high quality, innovative learning that is easily accessible, embedded to the learner’s role and has a measurable impact. Connected Learning is an integral part of our business and brings together KPMG's breadth and depth of subject matter expertise with our learning design and technology skills and capabilities to help improve individual and organisational performance. It is an exciting capability area that seeks to tackle the full breadth of clients’ learning needs.

Our Learning Solutions curriculum is designed to deliver more than just training. A core part of our offering is to help clients make the connection between what their workforce has in terms of measurable skills and what they need to have and accelerates the speed that they can close the gap. This helps clients realise their immediate and future strategic business aims quickly, flexibly, and efficiently.

KPMG’s national Incentives, Reliefs & Innovations team is made up of tax, engineering, science, and technology specialists delivering expert advice to a broad range of clients across almost every industry sector. As one of the largest teams in the industry, our continued investment in innovation advisory means that we seek engineers and scientist to join us on the next exciting phase of our growth.

Our team works with clients from owner managed business, to large multinational organisation, and we are looking for a Manager with a strong scientific/ engineering background to assist clients across a suite of innovation advisory services including R&D tax credits, Patent Box, R&D Allowances, Grants and Innovation Advisory services.

Ready to kickstart your SAP journey in 2026? Join Our SAP Talent Pool!

Roles due to be released: SAP Managers

We are seeking skilled professionals with hands-on experience in designing and implementing SAP S/4HANA solutions powered by SAP BTP. This role is pivotal in delivering high-quality client engagements, focusing on enabling digital transformation and modern cloud-based solutions. The position also involves supporting business development activities and contributing to proposals that help grow our SAP practice.

What’s in it for you?

• Design and optimize end-to-end project lifecycle processes within S/4HANA, ensuring seamless integration with other modules
• Assist clients in shaping their technology roadmap and architecture using SAP-led innovations.
• Provide input for business development activities, including proposals and bids for SAP Cloud Platform & Technology services.
• Contribute to advisory on intelligent technologies
• With your excellent client-facing communication, presentation, and consulting skills, you have the ability to articulate complex SAP concepts clearly to diverse audiences.

What We’re Looking For

Please note we are anticipating multiple roles with varying module experience needed along with client background, so don’t think you need all these skills below to apply! Get ahead of the game now and apply today!