The Infrastructure Advisory Group (IAG) at KPMG UK (ca. 400 FTEs) provide in-depth advice on strategic, financial, regulatory and commercial issues driving investments in infrastructure across Power & Utilities, Transport, Social Infrastructure, Government, Major Projects, in the UK and Europe. Our work includes market and policy design, economic and regulatory analysis, deal structuring and execution, as well as strategic and transaction advice to enable private and public capital to fund infrastructure. We work closely with other functions within KPMG to advise clients on due diligence, transactions and valuations.

Power & Utilities (P&U), led by Dr Matt Firla-Cuchra, counts c85 FTEs is the largest business area of IAG and encompasses work for major clients in the sector, including all UK utilities as well as some of the largest energy and water companies in Europe and beyond. We provide in-depth strategy, market, regulatory, cost assessment, corporate finance, transaction and energy transition advice to players and investors in the utilities sector. Our work combines elements of policy, finance, strategy and economics to assist our clients in structuring investments, securing financing, supporting regulatory regimes for the benefit of customers as well as maximising shareholder value. We are widely recognised by many industry stakeholders as market leaders influencing the future of the utilities sector.

Ignition Operations & CX Assistant Manager - 106559

Base Location: Manchester/London

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We believe that in today’s world, to solve complex business issues and to spark real change, you need to think and work differently. Traditional transformation approaches often don’t take clients far enough and aren’t delivered quickly enough. We believe that the key to unlock this problem is outcome-focussed innovation and collaboration.

The Ignition Team delivers powerful and immersive experiences enabled by bespoke Ignition spaces: the Discovery & Insights Centre, the Lab, the U Collaborate suite and our Sprint rooms. These experiences drive insight, acceleration, genuine transformation breakthroughs and ultimately, performance.

In the summer of 2020, we opened the UK’s first Ignition Centre, transforming the way we work with our clients and each other by combining specialist ways of working with dynamic, collaborative physical, virtual and hybrid environments.  Ignition not only helps us to deliver what clients need today, it also brings our digital expertise and content to life in new ways and enables us to develop solutions which prepare clients for a changing future.

Based on our success in London, we have expanded the UK Ignition footprint with our second Ignition centre, located in Manchester.  This role can be based in either centre, but will work across both. 

KPMG’s Infrastructure Team in the UK consists of c400 professionals and is widely recognised as one of the world’s leading independent financial and business advisers in infrastructure.

We provide in-depth advice on the strategic, financial, regulatory and commercial issues driving investments in infrastructure across a range of industries in the UK and internationally. We are widely recognised by many industry stakeholders as one of the most innovative advisors influencing the future of the sector.

We are currently one of the lead advisors on the financial and economic aspects of business rates valuations, particularly focusing on assets valued using the receipts and expenditure (“R&E”) method. Our business is continuously expanding, and we are looking for an ambitious rating surveyor to support expansion of our business rates capabilities into a wider range of industries where other methods of valuation are applied.

The Opportunity

KPMG Customer Strategy and Transformation is a centre of expertise within our Strategy and Performance Transformation practice.  We are looking for exceptional candidates for a Senior Manager role, with a Financial Services focus (ideally Banking and/ or Insurance) and experience of at least one of our core propositions: Customer strategy and product innovation; Channel transformation, and the adoption of modern CRM and AI technologies; and Servicing innovation and reengineering of customer journeys across banking, affluent, health or general insurance, and/ or life insurance.

The Strategy and Performance Transformation practice is part of KPMG’s rapidly expanding Strategy Group, which delivers value for clients by challenging conventional thinking, bringing deep industry and functional insights and executing with investor-grade rigour.  We are a diverse team of over 180  practitioners, working collaboratively with and orchestrating KPMG’s broad set of capabilities within our Deal Advisory business.

Our team works closely with client executives who own: products; distribution channels; servicing centres; strategy and innovation teams; customer insight teams. We are accelerating our mission to create value, by turning ambitions into reality, through executing sustainable, fair and profitable customer strategies, at pace.