We are seeking a dynamic and experienced Senior Manager for a pivotal 12- to 24- month assignment within our Global Quality & Risk Management (GQRM) team. This role will align to our European & Middle Eastern and African global region and will be instrumental in supporting a high-profile effort to deploy KPMGI’s new globally centralized Client Acceptance and Continuance (CAC) solution – a key strategic initiative. The role will report to the GQRM – CAC Deployment lead with the primary remit of driving timely support and adoption of the globally defined solution across the region.

Service Delivery Manager 

As we continue to grow and strengthen our support and managed services offerings, we are seeking an experienced Service Delivery Manager to join our team.  
 

Responsibilities:

• Provide end to end ownership of customer service contracts
• Work across our ITIL based services, like problem and incident management, to deliver customer outcomes
• Coordinate effort and liaise between nearshore and offshore teams
• Ensure that an excellent service is being consistently delivered, and end customers consistently receive the contracted services
• Ensure effective management and process controls are in place, and escalation is effective where necessary
• Act as a point of contact and escalation for contracted end customers
• Build services relationships with customers
• Track performance of services and prepare reporting on SLAs & KPIs
• Produce regular management reports for customers and attend review meetings
• Provide analysis, feedback and actions based on trends, root cause analysis and other reports
• Manage service improvement plans, inclusive of formalized creation and ownership with end customers
• Take an active involvement in recruitment and team retention
• Participate in offering improvements and creation

Requirements 

• Minimum of 5 years’ service delivery management experience working within an IT Support/Managed Services environment - specifically in Microsoft Technology
• Good communication skills, with strong customer focus with the ability to operate at all contact levels including senior manager/director level
• Demonstrable problem-solving skills
• Strong commercial acumen, with the ability to identify and effectively communicate commercial opportunities and issues
• Organised and delivery focused, strong planning skills and process driven
• Superior time-management skills along with strong sense of urgency
• People orientated, with team lead qualities, with experience of influencing and impacting leadership communities at varying levels
• Able to work independently with minimal direction
• ITIL certified

Forensic - Analytics Manager (108689)

KPMG overview
KPMG in the UK is part of a global network of firms that offers Audit, Legal, Tax and Advisory services. Through the talent of over 16,000 colleagues we bring our creativity, insight and experience to solve our clients’ and communities’ biggest problems. We’ve been doing this for more than 150 years.

We aim to be universally recognised as a place for great people to do their best work. A firm known for our collaborative and inclusive culture, using technology to empower and equip our people to deliver outstanding work with real flexibility – through inspiring workspaces, innovative ways to collaborate and hybrid ways of working.

With offices across the UK, we work with everyone from small start-ups and individuals to major multinationals, in virtually every industry imaginable. Our work is often complex, yet our mission is simple: To support the UK in a connected world. It guides everything we do, underpinned by our values: Courage, Integrity, Excellence, Together and For Better.

Summary of role purpose
Investigations and Compliance (I&C) is part of KPMG’s Forensic practice.  We help clients with their biggest and most challenging misconduct and integrity matters.  Our work helps clients respond to regulatory enquiries, reduce reputational risk and prevent or reduce commercial loss by helping them to investigate and mitigate risks including fraud and misconduct, bribery and corruption, financial crime and much more.
As a result of an exciting and increasing pipeline of fraud analytics work, we are looking for a Manager to help coordinate the strategic direction of a team deploying analytics (including fraud analytics routines and GenAI capabilities) over large complex financial and other datasets, both structured and unstructured.

Description of the role
The role will involve leading a team deploying forensic analytics (including testing routines across structured data and LLM-enabled unstructured, structured and open-source data analysis) over large datasets to help our clients solve their most complex fraud, misconduct and integrity matters.

This role requires a deep understanding of both structured and unstructured data analytics techniques, coupled with strong leadership and communication skills.  The successful candidate will be responsible for developing and implementing innovative analytical solutions leveraging a wide range of techniques, including through the use of SQL, Python, cloud computing and Generative AI (GenAI).

You should expect to work on a variety of project-based work over a cross section of forensic work types, industries and geographies. Day to day activities will vary depending on the type and circumstances of each project.

Role Summary

• Working with the Global Consumer, Retail and Leisure Sector Head, you will support in:
• Driving strategic growth across the Consumer, Retail and Leisure sector
• Promoting our brand in the market
• Publishing strong points of view and compelling thought leadership
• Being the market voice in solution development and leading on development and execution of bridge campaigns for the sector

Supporting and holding to account Global Lead Partners and Country leaders within the Consumer, Retail and Leisure sector for growth.

KDN Advisory has invested significantly in the development of our Powered Enterprise suite of solutions and is continuing to expand its solution-based service offerings. However, our ability to scale our delivery capability to seize Powered and other solutions opportunities is limited. In response, as part of the firm’s Global Collective Priorities. This position is a key member of the KDN Advisory OpCo leadership team and will achieve operational excellence within the KDN organisation, both globally and regionally. This role will establish credibility with key Member Firm leaders, regional and global stakeholders to drive KDN adoption.

As the KDN Advisory lead point of contact for the region, the position will design and implement strategies to support growth of Powered Enterprise and other global solutions by actively reviewing sales opportunities and maintaining quality of services delivered. This individual will also provide daily leadership to Regional Solutions team of architects and specialists who support Member firms with Sales pursuits and Delivery oversight. They will also work closely with the KDN Advisory Operations team and provide input to enhance the core and foundational KDN Advisory processes.