KPMG’s Customer Transformation team within the Strategy & Performance Transformation practice is looking for exceptional candidates for a client-facing Associate Director role, with a Financial Services focus (ideally Banking or Insurance) and experience of customer transformation programmes.  

Our team works closely with client executives who own products; distribution channels; servicing centres; strategy and innovation teams; customer insight teams. We are accelerating our mission to create value, by turning ambitions into reality, through executing sustainable, fair and profitable customer strategies, at pace.

In the Procurement Advisory domain we are recognised as industry leaders by clients and analysts including:

• ALM Vanguard leader in Sourcing and Procurement Consulting
• A Spend Matters 50/50 Provider to Know
• Leader in IDC MarketScape Worldwide Operations Improvement Consulting

At KPMG’s highly successful Management Consultancy and Digital practices, we’re working with our clients to help them understand how technology can drive business performance. As such, we’re looking for outstanding technologists to join us, grow with us, and develop our Procurement Technology delivery capability, driving our strategy through large-scale Procurement transformation. Part of a developing team that will become our ‘go to’ for Procurement Technology, you will play a key role in the growing of our propositions to sell and deliver large programs. You’ll have excellent listening skills, and a proven track record of helping clients reach their desired outcomes. On the technical side, you’ll need a thorough understanding of Procurement technology solutions.

Director – Financial Services – Identity and Access Management

The role will be working in the UK Cyber Security practice within our Technology and Data service line in Advisory. Our clients are increasingly under cyber-attack and regulatory scrutiny to demonstrate effective management of cyber risk. Our specialists provide independent, jargon free advice and advanced technical capabilities to help our clients proactively manage cyber and technology risks to drive value from their business information assets whilst protecting business.

 Our cyber security services are defined within three capability groups:

• Cyber Risk, Resilience and Privacy
• Identity and access management (IAM) and cloud security
• Cyber Threat Management

 Business Development Manager (Commercial Sector)

Role Overview

The Business Development Manager will be responsible for driving utilisation and dependence upon our firm as the go-to place for all things Microsoft at KPMG. Acting as a trusted advisor, the BDM will support member firms in shaping strategic approaches that meet their clients’ business and technology needs.

The role will focus on creating and progressing opportunities for MBS across the International market, particularly within the Commercial Sector—which includes industries such as manufacturing, retail, consumer goods, technology, logistics, energy, professional services, healthcare, hospitality, and education. Leveraging a hybrid skillset of business development, presales, technical expertise, and delivery know-how, the BDM will help position our capabilities effectively within these dynamic sectors.

Business Development

• Own the development and execution of a demand generation strategy for a key industry market to drive pipeline and sales to agreed KPI’s
• Develop the overall positioning, uniqueness, and messaging for the Microsoft offerings through KPMG Microsoft Business Solutions into that industry
• Responsible for the generation of pipeline and execution of sales for the organisation
• Identify and develop opportunities for the organisation to diversify across sub industry, emerging technology and services propositions to build pipeline
• Work with KPMG teams to create integrated propositions to meet the needs of specific industries or clients to build pipeline
• Lead the interlock with the delivery organisation to ensure:
• Contracts with clients are robust
• The sales teams support programme delivery in partnership
• The development of innovative and profitable commercial constructs
• Develop a marketing and communications plan to drive pipeline for the organisation in white space clients
• Ensure that client relationships and commercial engagements are managed effectively to ensure successful delivery and long-term relationship development

Business Development – Execution

• Own and cultivate senior stakeholder relationships within key strategic accounts
• Own and manage key relationships within the KPMG partner network to drive pipeline from within the firms’ client base
• Own and manage the relationship with key Microsoft stakeholders to develop co- selling opportunities
• Lead key bids and proposals for large scale transformation programmes (typically in the €1-4m range)
• Work as a trusted advisor with clients around their strategic business and technology needs
• Leads and supports the negotiation of contracts and ensures compliance with KPMG Microsoft Business Solutions policy

 Requirements

• Highly experienced working in Microsoft solution sales
• Working knowledge of Microsoft technology (particularly Dynamics 365, Office 365 and Azure)
• Strong cross industry experience (Financial Services, Public Sector and Consumer Markets)
• Highly experienced working in partnership with Microsoft to develop business systems or cloud-based technology propositions to meet client needs
• Experience of working in an LLP organisation
• Demonstrable track record developing long term profitable relationships with mid and large sized organisations
• Can develop a demand generation strategy for a Microsoft solution sales team and lead the team to successful execution
• Hold led Microsoft centric transformation deals with values in excess of €2m
• Has led the development of solutions, consulting offerings and assets t

Pre-Sales Solution Architect

We are looking for an experienced Pre-Sales Solution Architect (Contact Centre as a Service)  to take on this role in our growing practice. The role involves implementing solutions, collaborating with clients, and ensuring seamless integration of software developments and business processes.The ideal candidate will be an established professional with extensive experience in working on the Microsoft Dynamics 365 Customer Service & CCaaS area.  They will have an in depth view of how the Dynamics platform is evolving and be able to communicate the implications of this for both our clients and our teams.