MS Dynamics CE Solution Architect

About us

KPMG Microsoft Business Solutions a growing Microsoft Dynamics Practice delivering world class solutions in ERP, CRM, and e-Commerce. Our solutions are focused on advisory and implementation services that relate to the implementation of Microsoft Dynamics 365 products including (CRM & ERP). Such systems are strategic IT solutions which integrate all the management information across an entire organisation into one single intuitive software application. They embrace all departments of a company from finance to manufacturing to customer relationship management, HR, and sales, in one single system.

About the Role:

The Dynamics CE Solution Architect is a core team member of KPMG customer delivery of Microsoft Dynamics 365 cantered solutions. The CE Solution Architect should have extensive experience across all phases of enterprise Dynamics CE projects. A demonstrable history of consultancy experience is a must as this role will entail continuous interaction with clients, managing onshore consultants, working alongside both onshore and offshore development teams. This role will also require a level of presales activities focused on Dynamics CE functionality, Power Platform, and the wider Microsoft platform. You will also contribute to proposal development and provide input in business development whilst leading and mentoring more junior staff.

This role is an important element of KPMG Microsoft Business Solutions’ delivery of Microsoft Dynamics 365 CE projects. It is a dynamic and exciting opportunity to join a rapidly growing business area within an established and market-leading global Big 4 firm.

Responsibilities:

• Contribute to the delivery of high-quality business and software solutions to our clients using your knowledge of Dynamics 365 CE functional capabilities working closely with client teams and business stakeholders
• Lead, organise, manage, and document workshops, meetings and requirements sessions with the client representatives, project stakeholders and delivery team(s)
• Ownership for the delivery of high-quality business and software solutions to our clients using their deep understanding of Dynamics 365 CE functional capabilities
• Ownership of gathering and documentation of functional requirements and complete gap/fit analysis for workstream
• Be responsible for ensuring our pre-sales engagements are delivered with the same rigour and attention to detail as our client engagements
• Interface effectively with other members of the delivery team and the solution Architect to ensure that the Power Platforms solution meets client’s requirements
• Strong contribution to the wider CE practice by defining training needs within the team and coaching or mentoring other team members
• Identify business/project risk and mitigate or communicate as necessary
• Deliver high quality business and software solutions and services to clients ensuring the implementation of best practices based on Microsoft Dynamics standards and supported configuration/customisations 
• The creation of high quality and sustainable client solutions and project documentation including support for testing activities
• Deliver all consultancy and configuration work according to KPMG project methodology, ensuring that all software applications are implemented successfully according to the project plan: on time and on budget
• Contribute to Pre-Sales activities as required including building demo and proof of concept solutions for various client presentations
• Delivery of end-user training to clients and colleagues where applicable
• Meet and exceed customer expectations of business knowledge, skills, and behaviour
• Identify business/project risks and mitiga

This position is for a KDN Microsoft Solution Architect who is self-motivated, experienced, and skilled, to join the KPMG Delivery Network. This role is responsible for driving pre-sales solutioning for Microsoft Data & AI offerings, including Microsoft Fabric, Purview, and complementary Azure services. The architect will lead proposal development, create solution blueprints, and collaborate with global teams to win large-scale transformation deals.

Service Delivery Manager 

As we continue to grow and strengthen our support and managed services offerings, we are seeking an experienced Service Delivery Manager to join our team.  
 

Responsibilities:

• Provide end to end ownership of customer service contracts
• Work across our ITIL based services, like problem and incident management, to deliver customer outcomes
• Coordinate effort and liaise between nearshore and offshore teams
• Ensure that an excellent service is being consistently delivered, and end customers consistently receive the contracted services
• Ensure effective management and process controls are in place, and escalation is effective where necessary
• Act as a point of contact and escalation for contracted end customers
• Build services relationships with customers
• Track performance of services and prepare reporting on SLAs & KPIs
• Produce regular management reports for customers and attend review meetings
• Provide analysis, feedback and actions based on trends, root cause analysis and other reports
• Manage service improvement plans, inclusive of formalized creation and ownership with end customers
• Take an active involvement in recruitment and team retention
• Participate in offering improvements and creation

Requirements 

• Minimum of 5 years’ service delivery management experience working within an IT Support/Managed Services environment - specifically in Microsoft Technology
• Good communication skills, with strong customer focus with the ability to operate at all contact levels including senior manager/director level
• Demonstrable problem-solving skills
• Strong commercial acumen, with the ability to identify and effectively communicate commercial opportunities and issues
• Organised and delivery focused, strong planning skills and process driven
• Superior time-management skills along with strong sense of urgency
• People orientated, with team lead qualities, with experience of influencing and impacting leadership communities at varying levels
• Able to work independently with minimal direction
• ITIL certified

KPMG is part of a global network of firms that offers Audit, Tax, Consulting, Deal Advisory and Technology services. Through the talent of over 16,000 colleagues, we bring our creativity and insight to our clients’ most critical challenges.

With offices across the UK, we work with everyone from small start-ups and individuals to major multinationals, in virtually every industry imaginable. Our work is often complex, yet our vision is simple: to be the clear choice for our clients, for our people and for the communities we work in.

Indirect Tax - VAT

KPMG has one of the leading Indirect Tax practices in the UK. Our 20 Partners and approximately 200 professionals provide advice and support in all aspects of Indirect Tax (VAT, Customs Duty, Environmental Taxes) to a broad range of business sectors including large multi-nationals, household name retailers and public sector organisations.
Within the National Markets Indirect Tax team we have specialists in sectors such as Retail, Supply Chain and International Trade, FS, Public Sector, Leisure and Travel. The majority of the team specialise in VAT but we also have Trade and Customs and Environmental Tax specialists within the team. Our clients range from large organisations and corporates through to smaller fast growing businesses. The team deliver value and support our portfolio of clients.

KPMG’s UK Deal Advisory team is recruiting ambitious, innovative and high performing individuals at all levels to accelerate the growth of its recently launched  Turnaround Team

KPMG’s Turnaround Team offers an exciting opportunity to work within dynamic, flexible, fast-moving environments and is the first line of response to opportunities arising from operational underperformance and/or financial pressure.

We have recently invested significantly in this team including several experienced partners/directors and are actively recruiting a staff compliment to help  accelerate this exciting growth initiative .  We are committed to creating an inclusive environment in which all colleagues thrive and reach their full potential, whatever their identity or background. This is fundamental to our success as a business. Turnaround Team are intentionally building a diverse high-performance team, seeking applicants that bring a range of experience gained across multiple industry sectors and business functions.

Turnaround Team operates nationally and is deeply embedded within the rapidly growing Deal Advisory business  as part of the highly successful Corporate Finance team. Our multi-capability group delivers a broad spectrum of corporate advisory work, serving regional and large corporate clients across the UK.  This powerful combination enables us to deliver a bespoke, solutions-led approach to help companies preserve value and navigate back to a path of sustainable growth.