Search results for "Operational Transformation"

Experienced Professional

Lead Software Engineer Individual Contributor

Location: Multiple locations

Service Line: Tax Central

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Experienced Professional

Resource Manager - Audit

Location: Multiple locations

Service Line: OEH

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Experienced Professional

Service Operations Lead: End User Experience

Location: London

Service Line: EWT Plat Eng & Ops

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Lead Software Engineer Individual Contributor

Location: Glasgow, Leeds & Other locations

Capability: Tax & Law

Service line: Tax Central

Experience level: Manager

Employment type: Full Time

Contract type: Permanent


Tax and Legal Technology Team

We are a team of 300+ technologists providing technology enablement services and solutions across the Tax and Legal business. This business has 2,500 tax & legal professionals covering multiple disciplines. We serve many thousands of clients and private individuals by providing a modern, market-leading suite of technology solutions that provide an efficient digital experience from routine to complex tax advice depending on client’s situation.

 

Tax is highlighted frequently as an industry where generative AI will have a significant impact on how services are provided. You will be working as a team at the forefront of navigating that change and redefining the way in which tax is determined in the UK and globally, making sure people and companies pay the right amount of tax with the minimum amount of effort.

 

The Engineering department is made up of Product Owners, Business Analysts, multi-disciplinary Engineering teams (approximately 160 Software, QA and Cloud Operations engineers) and IT Service delivery professionals working on a large portfolio of systems used to improve productivity and solve key business problems across Tax & Legal. We also build cutting edge web portals for clients to interact with KPMG, maximising collaboration and ensuring seamless delivery of information to our clients.


Resource Manager - Audit

Location: Birmingham, Edinburgh & Other locations

Capability: KPMG Business Services

Service line: OEH

Experience level: Manager

Employment type: Full Time

Contract type: Permanent


The Resource Manager will provide a professional resource management service within Audit.  Working collaboratively with Resource Management across Audit to deliver consistent and effective resource support to the Audit function as a whole. 


Service Operations Lead: End User Experience

Location: London

Capability: Technology & Engineering

Service line: EWT Plat Eng & Ops

Experience level: Senior Manager

Employment type: Full Time

Contract type: Permanent


We are seeking a proactive and customer-focused IT Service Operations Lead to oversee and enhance the End User Experience within our organization. This critical role is responsible for managing and optimizing IT services that directly impact employee productivity and satisfaction, including Onsite Support, Service Desk Operations, IT Tech Bars, New Joiner Support, Meeting Room technology, printing services, WiFi, and office network performance.

 

The role requires strong collaboration with end users, ensuring exceptional service delivery and experience outcomes. Utilizing tools such as the KPMG Nexthink Digital Experience Monitoring platform, the successful candidate will analyse user experience data, identify trends, and implement service improvements to meet the high standards of the professional services sector.


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